# GloriaFood help, login and support in 2026 - where to actually get answers > GloriaFood support stopped answering reliably in January 2025. What still works, where the official resources are, and the answers to the questions operators are actually asking. Canonical: https://storekit.com/blog/gloriafood-help-support Last updated: 2026-06-10 By Harry Soar. Published 2026-06-10. GloriaFood still works - ordering, admin, and storefronts all operate until the platform shuts down on 30 April 2027. What's largely stopped working is support: operators report tickets going unanswered since January 2025, with week-long waits when replies come at all, including on paid plans. If you're here mid-problem, this page covers what still functions, where the real resources are, and the questions operators are actually asking. ## What still works, and what doesn't - **Working until 30 April 2027:** your storefront, ordering, the admin panel, your login, payments via Stripe, and data exports - **Effectively gone:** responsive support. The collapse dates to January 2025 and affects free and paid operators alike - **Frozen:** the product. No new features, no fixes on the roadmap, no new sign-ups since early 2025 If your login works and orders flow, nothing about the shutdown changes today's service. The risk is concentrated at the end: anything you haven't [exported](https://storekit.com/blog/how-to-export-gloriafood-data) by the deadline is gone. ## Where to actually get answers - **Oracle's official GloriaFood pages** - the authoritative source for end-of-life status and dates. The in-app banners carry the same 30 April 2027 deadline. - **The product's own help documentation** - still the best resource for how-do-I questions inside the admin panel, because a human answer isn't coming quickly. - **Operator communities** - GloriaFood users compare notes in restaurant-owner forums and Facebook groups; useful for workarounds, with the usual forum caveats. - **For migration questions - ask us, genuinely.** The chat in the corner of this page reaches the Storekit team, with no signup and no sales call, and the [migration FAQ](https://storekit.com/migration-faq) covers the common ground: exports, timelines, what maps to what. ## The questions operators are actually asking - **"My printer / tablet / order alerts stopped working."** The product still functions, but nobody's coming to debug it with you - the practical fix is usually the device, the connection, or a reinstall of the order-taking app. If hardware reliability is becoming weekly drama, that's a migration signal, not a support ticket. - **"Can I still take card payments?"** Yes - the $29/month payments module and Stripe keep working until shutdown. [The full pricing picture](https://storekit.com/blog/gloriafood-pricing-breakdown) is unchanged; it just buys a product with an end date. - **"What happens to my data?"** Exportable until 30 April 2027: menu, guest database, order history, zones, promotions. After that, gone. [Export this month](https://storekit.com/blog/how-to-export-gloriafood-data). - **"Will someone migrate me?"** Oracle won't - there's no migration programme. Replacement platforms will: it's how they compete for you. [Storekit's importer](https://storekit.com/gloriafood) plus the team [move you over free](https://storekit.com/start?from=gloriafood&channels=pickup). ## The honest read A support vacuum on a closing platform isn't a problem you fix. It's a clock. Operators were right to ride the free tier this far - but every support search like the one that brought you here is time spent maintaining software that ends in months. The [playbook](https://storekit.com/blog/gloriafood-migration-playbook) shows what the move actually involves; most operators are surprised it's a weekend, not a month. ## Frequently asked questions ### Is GloriaFood support still answering? Unreliably at best since January 2025, by wide operator report - including for paying customers. Plan around self-service. ### Is GloriaFood still working? Yes - fully functional until 30 April 2027. Frozen, unsupported, but working. ### Who do I contact about the shutdown? Oracle's official GloriaFood pages for platform facts; for migration questions, the chat on this site or the [migration FAQ](https://storekit.com/migration-faq). > You shouldn't need a blog post to reach your software vendor. When you do, the software is telling you something. ## Questions ### Is GloriaFood support still answering? Operators report support tickets going unanswered since January 2025, with week-long response times when replies come at all - including for operators on paid plans. The platform still operates until 30 April 2027, but plan around self-service rather than support. ### Is GloriaFood still working in 2026? Yes. Ordering, the admin panel, and your storefront all operate until the confirmed shutdown on 30 April 2027. What's stopped is development - the product is frozen - and reliable support. ### Who do I contact about the GloriaFood shutdown? Oracle's official GloriaFood pages carry the end-of-life information, and in-app banners confirm the 30 April 2027 date. For migration questions, any serious alternative platform will answer them - Storekit included, through the chat on this site.