# How Edwardian Saves 10 Hours an Event With Pre-Orders

> How Edwardian cut 10 hours of admin per event by taking large-party pre-orders through Storekit instead of spreadsheets.

Canonical: https://storekit.com/case-studies/how-edwardian-saves-10-hours-per-event-with-pre-orders  
Last updated: 2025-06-01

|  |  |
| --- | --- |
| Locations | 1 |
| Cities | London |
| Segment | Hotels and events |
| Before Storekit | Pre-orders collected on spreadsheets and email, re-keyed by hand before every event. |
| Event pre-orders | Storekit |
| Bookings | OpenTable |

- **10 hours** of admin saved per event
- **100%** of event orders placed online as pre-orders
- **£28.35** additional spend per head

Edwardian Hotels run some of London's best-known addresses, The May Fair and The Londoner among them. Large corporate events are a big part of the business, alongside a set of high-end in-house dining rooms.

## The challenge

Event bookings were integral, but the orders behind them were still collected by hand: order forms sent out, individual choices chased, invoices raised and payments followed up before every event. Edwardian needed a way to collect orders and payments ahead of the day, per guest, with as little of that admin as possible - and nothing on the market did it.

## What they did

The Edwardian team worked directly with Storekit's CTO and Head of Customer Success to design and build a bespoke pre-order workflow. Each event gets its own menu; a link goes out to the guests; choices and payment come back before anyone arrives.

## The result

Around ten hours saved per event that used to go on forms, requests, invoices and chasing. Every event order now arrives as a pre-order, spend per head is up £28.35, and every guest lands in the CRM - where the team can offer stays, spa days and dinner.

> We can't wait to expand the usage of Storekit throughout our hotel estate, for things such as room service, localised delivery and more.

> We couldn't find a solution that met our needs - but the Storekit team worked with us to build a bespoke workflow for this.
>
> - Events team, 

Ten hours an event, off the spreadsheet and back into service.

## Related

- [OpenTable](https://storekit.com/integrations/opentable)