> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Software & Subscription Invoices

> How storekit software and subscription fees are invoiced, where to review charges in the dashboard, and how to request monthly invoices.

Your storekit bill has two separate parts, and they are documented in two different places:

| What you want                                             | Where it comes from                                                                              |
| --------------------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| A **VAT receipt for one customer order**                  | Download it yourself from the order — see [VAT Invoices & Receipts](/docs/guides/orders/vat-invoices) |
| Your **monthly storekit software / subscription invoice** | Issued by storekit's finance team — see below                                                    |

This page covers the second one: the invoice for the storekit software itself.

## How Software Fees Are Billed

* Software and subscription fees are invoiced **monthly in arrears** — the invoice for July's fees is issued in August, once the month it covers has ended.
* Depending on your agreement, the fees are either **deducted from your storekit payouts** or **collected by Direct Debit**.
* Payment-processing (transaction) fees are billed separately from software fees. They are taken per transaction as your payouts are settled — see [Fee Report & Daily Summary](/docs/guides/reports/fee-report).

<Note>
  Because software fees are charged in arrears, the amount collected in any given month relates to the **previous** month's usage. When you compare a collection against your own records, check the period the invoice covers rather than the date the money left your account.
</Note>

## There Is No Invoice Download in the Dashboard

<Warning>
  The storekit dashboard has no billing, subscription, or invoices page — there is no self-serve button anywhere in the dashboard that downloads your monthly software invoice, and no Subscription entry under **Settings**. The only **Invoice** action in the dashboard is the per-order VAT receipt on an order's **More actions** menu. To get a copy of a software invoice, request it from storekit (see [below](#request-a-copy-of-your-software-invoice)).
</Warning>

## Review the Underlying Charges

You cannot download the software invoice yourself, but you can review the payment activity and processing fees behind your payouts. Both reports live under the **Accounting** section.

<Steps>
  <Step title="Open Accounting">
    In the sidebar, click **Analytics**, then select **Accounting**.
  </Step>

  <Step title="Open Daily Summary for day-by-day totals">
    Under the Transactions heading, click **Daily Summary**. Each row shows **Gross Revenue**, **Fees** and **Net Revenue** for a day, so you can see the fees deducted before payout. See [Fee Report & Daily Summary](/docs/guides/reports/fee-report).
  </Step>

  <Step title="Open All Transactions for individual payments">
    Under the same heading, click **All Transactions** for a per-payment log, including the **Fee** charged on each transaction. See [All Transactions Report](/docs/guides/reports/transactions-report).
  </Step>
</Steps>

<Note>
  **Accounting** is only available to accounts with storekit Payments enabled. If you do not see it under **Analytics**, confirm that storekit Payments has been set up for your account in **Stores → \[your store] → Settings → Payments**.
</Note>

<Warning>
  **Daily Summary** and **All Transactions** show **payment-processing fees only**. Neither report includes your software or subscription fee, so the figures there will not add up to your monthly software invoice. Use them to reconcile payouts, not to reconstruct the software bill.
</Warning>

Some accounts also have a **Fee Statements** report in the **Accounting** section, which generates a PDF fee breakdown for a chosen month. It is not enabled for most accounts, so if you cannot see it, that is expected — and it covers payment-processing fees, not software fees, so it is still not your software invoice.

## Request a Copy of Your Software Invoice

Email the finance/accounts team and ask for the invoice for the month you need:

* **[accounts@storekit.com](mailto:accounts@storekit.com)** — billing and invoice queries
* **[cs@storekit.com](mailto:cs@storekit.com)** — general support, if you are not sure who to ask ([other contact options](/docs/getting-started/contact-support))

Include the following so the invoice can be found first time:

* Your **account or business name** and the **store name(s)** it covers
* The **month(s)** you need the invoice for
* The email address the invoice should be sent to
* Whether you need a one-off copy or want invoices emailed each month from now on

## Billing Problems

If a payment for your software fees fails, a red banner appears across the top of the dashboard:

> There's a billing issue with your account, please contact [accounts@storekit.com](mailto:accounts@storekit.com)

Email **[accounts@storekit.com](mailto:accounts@storekit.com)** to resolve it. The banner stays until the account is brought back up to date; it is not something you can clear from the dashboard yourself.

## Related

* [VAT Invoices & Receipts](/docs/guides/orders/vat-invoices) — download a VAT receipt for a single customer order
* [Fee Report & Daily Summary](/docs/guides/reports/fee-report) — reconcile daily revenue, processing fees and payouts
* [All Transactions Report](/docs/guides/reports/transactions-report) — per-transaction payment and fee detail
* [Contact Support](/docs/getting-started/contact-support) — all the ways to reach the team


## Related topics

- [VAT Invoices & Receipts](/docs/guides/orders/vat-invoices.md)
- [Reports Overview](/docs/guides/reports/overview.md)
- [Shipday dispatch and route optimisation](/docs/guides/integrations/delivery/shipday.md)
- [Dine-In (Order & Pay)](/docs/getting-started/store-types/dine-in-order-and-pay.md)
- [Orkestro fleet and on-demand courier delivery integration](/docs/guides/integrations/delivery/orkestro.md)