> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Orkestro

> Connect Orkestro to storekit to manage your own delivery drivers or route orders to on-demand courier networks. Live tracking and dispatch from one platform.

Orkestro is a delivery management platform that helps you manage your own driver fleet or connect to on-demand couriers. The storekit integration provides seamless order dispatch and tracking.

## Overview

* **Fleet management**: Manage your own drivers
* **On-demand couriers**: Connect to courier networks
* **Hybrid model**: Use both for flexibility

## Setup

1. Sign up for an Orkestro account
2. Set up your fleet or connect courier providers
3. Obtain your Orkestro API key
4. In storekit, go to **Settings** → **Integrations** → **Delivery**
5. Select **Orkestro** and enter your API key
6. Configure dispatch settings
7. Save changes

## Fleet Options

### Own Drivers

Manage your in-house delivery team:

* Add drivers to Orkestro
* Drivers use Orkestro driver app
* Full control over assignments
* Track all drivers in real-time

### On-Demand Couriers

Connect to courier networks:

* Stuart
* Gophr
* Addison Lee
* Local providers

### Hybrid

Use your fleet when available, overflow to couriers:

* Own drivers handle peak hours
* Couriers cover gaps
* Automatic load balancing

## Order Data Sent

| Field             | Description                 |
| ----------------- | --------------------------- |
| `pickupAddress`   | Store address               |
| `deliveryAddress` | Customer address            |
| `customerName`    | Customer name               |
| `customerPhone`   | Customer phone              |
| `orderTotal`      | Order value                 |
| `items`           | Item list with quantities   |
| `notes`           | Delivery instructions       |
| `pickupTime`      | Ready for collection time   |
| `deliveryWindow`  | Required delivery timeframe |

## Dispatch Modes

### Automatic Dispatch

Orders automatically assigned based on:

* Driver location and availability
* Current workload
* Delivery route efficiency
* Scheduled delivery time

### Manual Dispatch

Control assignments yourself:

* View available drivers
* Assign specific orders to drivers
* Batch multiple orders per driver
* Optimise routes manually

### Scheduled Dispatch

For pre-orders and catering:

* Queue orders for future dispatch
* Release to drivers at set time
* Batch by delivery area

## Customer Experience

### Live Tracking

Customers see:

* Assigned driver name and photo
* Real-time location on map
* Accurate ETA updates
* Direct contact option

### Notifications

Automatic updates:

* Driver assigned
* Driver en route
* Arriving soon
* Delivered

## Driver App

Your drivers use the Orkestro driver app:

* Receive order notifications
* Navigate to pickup and delivery
* Update order status
* Capture proof of delivery
* Communicate with customers

## Route Optimisation

Orkestro optimises multi-drop routes:

* Batch nearby deliveries
* Calculate optimal order
* Reduce total drive time
* Balance driver workload

## Pricing

Orkestro pricing includes:

* Platform subscription
* Per-delivery fees (for on-demand)
* Driver app licenses (for own fleet)

## Best Practices

<CardGroup cols={2}>
  <Card title="Optimise Zones" icon="map">
    Group deliveries by area for efficiency
  </Card>

  <Card title="Set Realistic Windows" icon="clock">
    Allow enough time for drivers to complete routes
  </Card>

  <Card title="Monitor Performance" icon="gauge">
    Track metrics to identify improvements
  </Card>

  <Card title="Driver Training" icon="graduation-cap">
    Ensure drivers know the app and process
  </Card>
</CardGroup>