> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Deliverect Orders

> Understand how storekit sends orders to Deliverect, maps fulfilment types, handles statuses, buffers pre-orders and updates delivery progress.

Unless **Menu Sync Only** is enabled, every new storekit order is queued and sent to Deliverect. Deliverect then sends status and preparation-time updates back to storekit.

## How Orders Reach Deliverect

storekit sends the order with:

* the storekit order code as the display ID
* the customer's name, phone number and email
* the delivery address for delivery orders
* the requested pickup or delivery time, or the ASAP flag
* items with PLUs and modifiers, including nested modifiers
* table information for in-store orders and the number of diners
* the payment amount and whether it is already paid
* the delivery fee for delivery orders
* the service charge, with the tip as a separate field when **Split Service Charge and Tip** is enabled
* the discount total and order note

For delivery orders, the courier is set to `restaurant`.

## Order Type Mapping

| storekit order type | Deliverect order type | Type |
| ------------------- | --------------------- | ---- |
| Pickup              | `pickup`              | 1    |
| Delivery            | `delivery`            | 2    |
| In-store / dine-in  | `eat in`              | 3    |
| Curbside            | `curbside`            | 4    |

## Deliverect Status Codes

Deliverect sends numeric status codes. storekit updates the order using the following mapping:

| Code       | Status              |
| ---------- | ------------------- |
| 1          | Parsed              |
| 2          | Received            |
| 10         | New                 |
| 20, 25, 95 | Accepted            |
| 30         | Rejected            |
| 40         | Printed             |
| 50         | Preparing           |
| 60         | Prepared            |
| 70         | Ready For Pickup    |
| 80         | In Delivery         |
| 90         | Complete            |
| 100        | Cancel              |
| 110        | Canceled            |
| 120        | Failed              |
| 121        | Pos Received Failed |
| 124        | Parse Failed        |

Codes 120, 121 and 124 mark the order as failed in storekit. The store receives a failure email or notification, and the receipt is printed to the store's printers. A dispatch failure does not invalidate the customer order in storekit.

Deliverect can also send an updated preparation time. storekit uses it to update the order's estimated time.

## Pre-orders And Resending

Scheduled orders can be buffered in storekit when **Buffer Orders** and **Buffer Delay (in minutes)** are configured. ASAP orders are never buffered. For the buffering rules and the early-send confirmation, see [Connecting Deliverect](/docs/guides/integrations/pos/deliverect/connect#buffering-pre-orders).

On the order page, **View in Deliverect** opens the order in Deliverect's dashboard. In the order's actions menu, **Resend order to POS** sends an order again when it has no POS receipt. storekit refuses to resend an order already accepted by the POS to avoid duplicates.

When you reschedule a pre-order, the reschedule modal includes **Reschedule deliverect order**. Select it to queue dispatch for the new requested time.

## Cancellations And Delivery Updates

Cancelling an order in storekit sends a cancel with status 100 to Deliverect.

For delivery orders, Deliverect delivery and courier callbacks update the storekit order's courier name, ETAs and status. An en-route update appears as **Out for delivery**, and a dropped-off update appears as **Delivered**. storekit also sends curbside and customer-arrived updates to Deliverect.

## When Dispatch Fails

If Deliverect rejects or cannot receive an order, storekit prints the order to the store's printers and raises a POS failure notification. The order remains valid in storekit. Resolve the cause, then use **Resend order to POS** only when the order has no POS receipt.

<Warning>
  A customer can have a confirmed order even when dispatch to Deliverect fails. Check the order in storekit and make sure the kitchen receives it before preparing the order.
</Warning>


## Related topics

- [Deliverect Troubleshooting](/docs/guides/integrations/pos/deliverect/troubleshooting.md)
- [Moving Orders](/docs/guides/orders/advanced/move-orders.md)
- [Deliverect](/docs/guides/integrations/pos/deliverect/overview.md)
- [Connecting Deliverect](/docs/guides/integrations/pos/deliverect/connect.md)
- [Deliverect Dine-in](/docs/guides/integrations/pos/deliverect/dine-in.md)