> ## Documentation Index > Fetch the complete documentation index at: https://storekit.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Syrve Troubleshooting > Fix common Syrve POS problems in storekit: connection errors, menu sync issues, £0 prices, stock mismatches, sleeping terminals, and failed orders. Common Syrve integration problems and how to fix them. If you're still stuck, [contact storekit support](/docs/getting-started/contact-support). ## Connection ### "Syrve" isn't in my Integrations list The integration isn't enabled for your account. [Contact support](/docs/getting-started/contact-support) to have it turned on. ### "We could not reach Syrve's API with the configured API key" The saved **API Login** doesn't work — it's mistyped, revoked, or not yet issued for API access. Re-enter it under **Syrve API Settings** (use the pencil icon to replace it). storekit validates the credential against Syrve before saving, so a value that saves successfully is one that works. ### I can't save the settings An **Organization** must be selected before the settings can be saved — the page prompts you to select one. ## Menu Sync ### The Sync menu button is disabled * An **External Menu** must be selected. * The store must have an active storekit menu. ### The External Menu dropdown is empty External menus are created in Syrve Office. Set one up there (and make sure your **Organization** is the right one), then reopen the page. ### Items show £0 Syrve returned no price for those items — a known gap in some Syrve external menus. Fix the prices in Syrve Office and run **Sync menu** again. Setting the price in storekit isn't a durable fix: the next sync replaces it with what Syrve returns. ### Items or modifiers are missing Only content **visible** in the Syrve external menu imports — items, sizes, and modifier groups hidden in Syrve are skipped, as are modifier groups with no visible options. Check the external menu in Syrve Office and re-sync. ### An item that's in stock shows as sold out (or vice versa) Availability follows Syrve's **stop list** for your **Terminal Group** — see [Stock & Availability](/docs/guides/integrations/pos/syrve/stock-and-availability) for the exact rules (including why a stop-listed item with stock remaining stays on sale). Webhooks deliver stop-list changes live; without them, the list is only re-read on menu sync — run **Sync menu** to force a reconcile, and [set up webhooks](/docs/guides/integrations/pos/syrve/connect#set-up-webhooks) so it stays current. ## Orders ### Orders are failing to reach the till A failed order is marked **failed** in storekit with the Syrve error on the order; the customer's order still completes. Common causes: * **The terminal group is asleep** — the error mentions a timeout. This is the most common failure and has [its own guide](/docs/guides/integrations/pos/syrve/till-offline): wake the till, and note that Syrve rejects a re-send of a timed-out order as a duplicate — ring it in manually. * **No order type for the fulfillment method** — set **Delivery Order Type**, **Pickup Order Type**, or **Table Order Type** under **Syrve Order Complications**, then open the order and use **Resend order to POS**. * **The integration is only partly configured** — the **Organization** and **Terminal Group** must both be set; fix and resend. * **An item can't be matched on the POS** — the menu on the till has changed since the last import. Run **Sync menu**, then resend. ### The payment isn't on the Syrve order Set **Cash Payment Type** and **Card Payment Type** under **Syrve Order Complications**. Orders placed while one is missing are sent without a payment — staff have to close those on the till. ### The service charge on the check doesn't match the order The selected **Service Charge** is a percent-based charge in Syrve, which recalculates its own percent on the POS and ignores the amount storekit sends. Use a **flexible-sum** charge from Syrve Office instead. Remember the delivery fee is folded into the same charge, so on delivery orders the combined figure is expected. ### Order statuses aren't updating in storekit Status updates arrive by webhook. Check **Syrve Webhooks** on the **Syrve Settings** page — if the panel says **Webhooks not configured**, click **Setup webhooks**. If you've changed **Organization**, save and set webhooks up again. ### Syrve says the order was cancelled, but it's still live in storekit That's deliberate: a ticket voided on the till does **not** cancel a paid storekit order behind your back. storekit flags the order; cancel (and refund) it in storekit if that's what should happen. ### A cancelled storekit order is still on the till * Cancellation only reaches Syrve for pickup and delivery orders — at-table tabs must be voided on the till. * A **Cancel Cause** must be selected under **Syrve Order Complications**; Syrve rejects cancellations without one. ## Related * [Connecting Syrve](/docs/guides/integrations/pos/syrve/connect) * [Menu Sync](/docs/guides/integrations/pos/syrve/menu-sync) * [Orders & Payments](/docs/guides/integrations/pos/syrve/orders) ## Related topics - [Orders Failing: Till Asleep](/docs/guides/integrations/pos/syrve/till-offline.md) - [Connecting Syrve](/docs/guides/integrations/pos/syrve/connect.md) - [Syrve Menu Sync](/docs/guides/integrations/pos/syrve/menu-sync.md) - [Syrve Stock & Availability](/docs/guides/integrations/pos/syrve/stock-and-availability.md) - [Syrve POS](/docs/guides/integrations/pos/syrve/overview.md)