> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Tissl

> Resolve Tissl connection checks, account credential errors, incorrect Site mappings, disabled order dispatch, and missing dine-in bills.

Use these checks when a storekit store cannot connect to Tissl or exchange orders and bill data.

> **Tissl is not listed under Integrations**
>
> Tissl is shown only when the Tissl feature is enabled for your account. Contact storekit support to check access.

> **Could not check your Tissl account**
>
> Select **Try again**. If the check still fails, confirm the API key and Organisation ID with Tissl support, then ask storekit support to help with the account connection.

> **Could not connect to Tissl**
>
> If Tissl rejects the credentials, storekit does not save them. Confirm the API key and Organisation ID with Tissl support and try again. When the connection form has no more specific error message, its notification reads **Could not connect to Tissl**.

> **Could not load Tissl settings**
>
> Select **Try again** to reload settings. You can also use **Update Tissl details** to reconnect the account. If the Organisation ID has changed, select the correct **Site** and review the store's mappings before enabling the integration again.

> **Orders are not sent to Tissl**
>
> Check that **Integration enabled** is on and the correct **Site** is selected. storekit does not dispatch Tissl orders while the integration is disabled or the store has no Site.

> **The selected Site no longer matches the store**
>
> Reconnecting with a different Organisation ID clears this store's Site and mappings and turns the integration off. Choose the correct **Site**, review the payment, course, and order mappings, then enable the integration when ready.

> **The table bill cannot be found**
>
> If there is no open bill in Tissl for the table, storekit cannot load it. Confirm that the bill is open and that the store's **Site** and floorplan table mapping are correct.


## Related topics

- [Tissl POS Integration](https://storekit.com/docs/guides/integrations/pos/tissl/overview.md)
- [Connect Tissl to a Store](https://storekit.com/docs/guides/integrations/pos/tissl/connect.md)
- [Configure Tissl Orders](https://storekit.com/docs/guides/integrations/pos/tissl/orders.md)
- [Link Products and Modifiers to Tissl](https://storekit.com/docs/guides/integrations/pos/tissl/product-linking.md)
- [Use Tissl Pay at Table](https://storekit.com/docs/guides/integrations/pos/tissl/pay-at-table.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.