> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Item Not Showing on the Menu

> Work through the checks that hide a storekit product or category: POS sync, snoozes, category hours, table restrictions, stock, modifiers and hidden groups.

A product or a whole category has disappeared from your ordering page, or shows greyed out as **Currently sold out**. There are around ten separate settings that can cause this. Work through the checks below in order — each one takes under a minute, and the first few rule out the most common causes.

<Note>
  On a menu synced from a POS, start at step 1 and do not skip it. If the POS owns the menu, changing availability toggles in storekit will not bring an item back.
</Note>

## Checks, in Order

<Steps>
  <Step title="Check whether the menu is synced from a POS">
    Go to **Menus** → **Edit** on the menu and look at the row under the menu header.

    * **Connected to Zonal**, **Connected to Lightspeed**, **Connected to Toast**, **Connected to PointOne**, **Connected to 3S POS** or **Managed by Deliverect** mean the POS is the source of truth for items, prices and availability. Re-sync with the button in that row (**Sync menu** for Zonal and PointOne, **Sync** for Lightspeed and Toast) and check the **Synced** time updated. Deliverect has no button: publish the menu in Deliverect and it pushes to storekit within about 30 seconds. 3S POS has no button either — ask [support](/docs/getting-started/contact-support) for a re-sync. If the item is still missing after a successful sync, it is missing, unavailable or unmapped in the POS — fix it there.
    * **Connected to TISSL** means only stock is synced (**Sync stock**). The menu itself is built in storekit, so carry on with the checks below.
    * No row at all does not prove the menu is storekit-managed: Stream, Syrve, Comtrex and Centegra show none. Check **Stores** → your store → **Settings** → **Integrations** for a POS card marked **Connected**. For Syrve, open **Syrve** and click **Sync menu**; Comtrex and Centegra menus are built in storekit and linked by POS ID, so carry on below.

    Only category hours, **Unavailable Product Options** and the storekit-side content fields (images, video, ingredients, nutrition) are controlled in storekit on a synced menu, so if the *whole category* is missing at a particular time of day, continue to step 3.

    [Full guide: POS Menu Sync →](/docs/guides/menu/pos-menu-sync#is-your-menu-synced-from-a-pos-or-managed-in-storekit)
  </Step>

  <Step title="Check the store is not snoozed and you are on the right menu">
    * If **nothing** is orderable, the store may be snoozed. On the **Stores** page a snoozed store shows a **Snoozed** label and an **Unsnooze** button on its card; click **Unsnooze**, then **Enable orders**. See [Store Snoozing](/docs/guides/menu/availability-snoozing#store-snoozing).
    * Check the store name under the menu name on the **Menus** page: the item may have been added to a menu belonging to a different store, or to a second menu on the same store. See [Managing Menus](/docs/guides/menu/managing-menus#where-menus-are-listed).
    * If the menu itself has vanished from the **Menus** list, click **Show archived menus** at the bottom of the list — an archived menu is not served to customers. See [Archiving and un-archiving a menu](/docs/guides/menu/managing-menus#archiving-and-un-archiving-a-menu).
  </Step>

  <Step title="Check the category's hours and Available After">
    A category outside its hours is hidden along with every product in it, even if the products are marked available. Click the settings icon next to the category name, open the **Availability** tab and check:

    * **Category always available** is on, or the hours cover the current time on today's weekday. Category hours are a weekly schedule, so a day toggled **Closed** is closed every week.
    * The category's **Available After** date and time have passed.

    If you turned **Category always available** off and set no hours, the category is hidden on every day.

    [Full guide: Category Hours →](/docs/guides/menu/categories#category-hours)
  </Step>

  <Step title="Check the category's table-area restrictions">
    Dine-in only. On the same category, open the **Table Restrictions** tab. Any table areas selected under **Select table areas** are areas where the category is **not** shown when a customer scans that table's QR code. Clear the selection to show it everywhere.

    [Full guide: Table Area Category Restrictions →](/docs/guides/menu/table-area-restrictions)
  </Step>

  <Step title="Check the product's own availability settings">
    Open the product from the menu builder and check, on the **Details** tab:

    | Setting             | What to look for                                                                                                             |
    | ------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
    | **Available**       | Must be on. Off means the product cannot be ordered until you turn it back on.                                               |
    | Snooze              | A snoozed product shows as snoozed in the menu builder. Click **Unsnooze** to restore it now, or wait for the snooze to end. |
    | **Available After** | The date and time must be in the past.                                                                                       |
    | **Track Inventory** | If on, the stock count must be above zero. Set a new count to restock.                                                       |
    | Availability by Day | Today must be one of the selected days. Items unavailable for this reason always show greyed out, never hidden.              |

    [Full guide: Availability & Snoozing →](/docs/guides/menu/availability-snoozing#product-availability) · [Inventory Management →](/docs/guides/menu/inventory-management)
  </Step>

  <Step title="Check every required modifier group can still be completed">
    If the product shows **Currently sold out** but its own **Available** toggle is on, look at its modifier groups on the **Modifiers** tab. A required group (minimum of 1 or more) with **no option left in stock** makes the whole product unorderable — nothing in the menu builder flags this on the product itself.

    Check each required group still has at least one option with **In Stock** on and, if it tracks inventory, stock above zero — options that are deliberately out of stock are fine as long as one remains. This includes nested groups the customer only sees after choosing a parent option, and shared groups that were changed from another product.

    A group can also be short without being empty. If its minimum is 2 or more, there must be enough in-stock options (or, with **Multi Max**, enough selectable quantity) to reach that minimum. Otherwise the product still looks orderable on the menu, but customers cannot complete it and cannot add it to the basket. Either restock an option or lower the group's minimum.

    [Full guide: Why a product shows as sold out when its modifiers are unavailable →](/docs/guides/menu/nested-modifiers#why-a-product-shows-as-sold-out-when-its-modifiers-are-unavailable)
  </Step>

  <Step title="Check whether it is a hidden modifier group, not a product">
    If a *choice* is missing from the product page rather than the product itself, the group may be set to **Hidden**. Open the product → **Modifiers** tab → the group and check **Initial display setting**. **Expanded** and **Collapsed** are both visible to customers; **Hidden** is not.

    [Full guide: Show & Hide Modifier Groups →](/docs/guides/menu/show-hide-modifiers)
  </Step>

  <Step title="Check the menu's Unavailable Product Options setting">
    This does not cause unavailability, but it decides whether an unavailable item is greyed out or removed. Open **Menus** → **Edit** → **Settings** and look at **Unavailable Product Options**: on **Disable** (the default) unavailable items stay visible and greyed out; on **Hide** they vanish. If items are disappearing rather than greying out and you would rather customers still saw them, switch to **Disable**.

    [Full guide: Unavailable Product Options →](/docs/guides/menu/availability-snoozing#unavailable-product-options)
  </Step>
</Steps>

## Greyed Out or Gone? A Quick Read

| What you see on the ordering page                         | Most likely cause                                                                                                               |
| --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Product greyed out, **Currently sold out**                | **Available** off, snoozed, out of stock, wrong day, or a required group with no options (steps 5–6)                            |
| Product missing entirely                                  | Same causes on a menu set to **Hide** (step 8), or the product is in a hidden category (steps 3–4)                              |
| Whole category missing                                    | Category hours or **Available After** (step 3), table area restriction (step 4), or the category is missing in the POS (step 1) |
| Product looks orderable but cannot be added to the basket | A required *nested* group has no options left (step 6)                                                                          |
| Everything missing                                        | Store snoozed, menu archived or wrong store (step 2)                                                                            |
| A choice (size, topping) missing from a product           | Group set to **Hidden** (step 7), or the option is out of stock on a **Hide** menu (step 8)                                     |

## Still Missing?

If every check above passes and the item still does not appear, [contact support](/docs/getting-started/contact-support) with the store name, the menu name, the product name and a screenshot of the ordering page. Product and category IDs help too — see [Product ID](/docs/guides/menu/products#product-id).


## Related topics

- [Create and schedule menu categories](/docs/guides/menu/categories.md)
- [Menu Overview](/docs/guides/menu/overview.md)
- [Nested modifiers: setup, POS support, and nesting depth](/docs/guides/menu/nested-modifiers.md)
- [Build Your First Menu](/docs/guides/menu/build-your-first-menu.md)
- [POS Menu Sync](/docs/guides/menu/pos-menu-sync.md)