> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Blocked Orders

> Review the storekit Blocked Orders log to see orders rejected at checkout. Understand why customers were blocked and recover lost revenue from edge cases.

The Blocked Orders log shows orders that customers attempted to place but were rejected by the system. These are orders that never reached your kitchen - they were blocked at checkout for a specific reason.

## Viewing Blocked Orders

Go to **Reports > Logs** in the dashboard to see the blocked orders log. Each entry shows:

* **Date** - When the order attempt occurred
* **Block reason** - Why the order was rejected
* **Order type** - Pickup, Delivery, or Dine-in
* **Total** - The order value
* **Items** - What was in the cart
* **Customer** - Who attempted the order

## Block Reasons

### Availability Issues

| Reason                           | Description                                   |
| -------------------------------- | --------------------------------------------- |
| `sold_out`                       | One or more items are snoozed or out of stock |
| `venue_closed`                   | Store is not accepting orders at this time    |
| `time_slot_expired`              | Pre-order time has passed or is too soon      |
| `preorder_outside_special_hours` | Pre-order falls outside special opening hours |
| `item_unavailable_today`         | Item is not available on this day             |
| `order_cutoff_reached`           | Order cutoff time for this slot has passed    |

### Order Value Issues

| Reason                     | Description                              |
| -------------------------- | ---------------------------------------- |
| `min_delivery_value_error` | Order below minimum for delivery         |
| `min_pickup_value_error`   | Order below minimum for pickup           |
| `min_in_store_value_error` | Order below minimum for dine-in          |
| `max_delivery_value_error` | Order exceeds maximum for delivery       |
| `max_pickup_value_error`   | Order exceeds maximum for pickup         |
| `max_in_store_value_error` | Order exceeds maximum for dine-in        |
| `min_item_quantity_error`  | Order doesn't meet minimum item quantity |

### Slot Limits

| Reason                              | Description                               |
| ----------------------------------- | ----------------------------------------- |
| `slot_quantity_limit_exceeded`      | Too many orders in this time slot         |
| `slot_monetary_limit_exceeded`      | Revenue limit for this slot reached       |
| `slot_item_quantity_limit_exceeded` | Item quantity limit for this slot reached |

### Payment & Discount Issues

| Reason                      | Description                                     |
| --------------------------- | ----------------------------------------------- |
| `bad_total`                 | Cart total doesn't match (usually a sync issue) |
| `invalid_discount`          | Discount code is invalid or expired             |
| `gift_card_error`           | Gift card processing failed                     |
| `piggy_voucher_error`       | Piggy voucher is invalid or expired             |
| `como_error`                | Como loyalty reward issue                       |
| `como_insufficient_balance` | Not enough Como points                          |

### Other Issues

| Reason                    | Description                             |
| ------------------------- | --------------------------------------- |
| `missing_customer_fields` | Required customer info not provided     |
| `bill_closed`             | Dine-in bill is already closed          |
| `delivery_too_far`        | Delivery address outside delivery zones |
| `modifier_not_found`      | Selected modifier no longer exists      |

## Using the Blocked Orders Log

The log helps you identify:

1. **Menu sync issues** - Frequent `sold_out` blocks may indicate your menu availability isn't updating correctly
2. **Slot capacity** - `slot_*_exceeded` blocks show when you're hitting operational limits
3. **Pricing mismatches** - `bad_total` blocks can indicate caching or sync issues

## Exporting Data

Click **Export** to download the blocked orders as a CSV file for further analysis.