> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Moving Orders

> Reschedule a storekit pre-order to a different date or time when the original schedule no longer works. Keep customers informed without cancelling.

Move a pre-order to a different date or time when the original schedule no longer works.

## When to Move an Order

Moving an order is useful when:

* **Customer requests a change** — the customer contacts you to reschedule
* **Operational reasons** — staffing changes or capacity adjustments
* **Rescheduling due to issues** — supply problems or unexpected closures

## How to Move an Order

<Steps>
  <Step title="Find the Order">
    Locate the order in your dashboard using the order list or search.
  </Step>

  <Step title="Open Order Details">
    Click on the order to open its detail panel.
  </Step>

  <Step title="Move or Reschedule">
    Click **Move** or **Reschedule** to change the order's scheduled time.
  </Step>

  <Step title="Select New Date and Time">
    Choose the new date and time for the order.
  </Step>

  <Step title="Confirm">
    Confirm the change. The customer is notified of the updated schedule.
  </Step>
</Steps>

<Note>
  Moving orders only applies to **pre-orders** with a scheduled date and time. ASAP orders cannot be moved.
</Note>

## Related

* [Orders Overview](/guides/orders/overview) — learn about order types and fulfillment
* [Managing Live Orders](/guides/orders/managing-live-orders) — handle incoming orders in real-time