> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# VAT Invoices & Receipts

> Download a VAT invoice for an individual storekit order from the dashboard, including what the PDF contains and the tax-rate prerequisites.

When a customer asks for a VAT receipt (also called a VAT invoice) for a specific order, you can generate and download one yourself from the order's detail page. The invoice is a PDF built from that single order.

<Note>
  This page is about receipts for **customer orders**. If you are looking for your own monthly storekit **software / subscription invoice**, that is a different document and cannot be downloaded from the dashboard — see [Software & Subscription Invoices](/docs/guides/account/software-invoices).
</Note>

## Download an Invoice

<Steps>
  <Step title="Open the order">
    Go to **Orders** and open the order you need an invoice for — for example by searching for the order code under **All Orders**.
  </Step>

  <Step title="Open More actions">
    On the order detail page, select **More actions** (top right) to open the dropdown menu.
  </Step>

  <Step title="Select Invoice">
    Choose **Invoice**. The PDF downloads to your device as `Order_#<CODE>_invoice.pdf`, where `<CODE>` is the order's code.
  </Step>
</Steps>

<Note>
  The invoice is downloaded to your device only. storekit does not automatically email it to the customer — once you have the PDF, send it to them yourself (for example, as a reply in the same email or chat thread).
</Note>

## What the Invoice Contains

The PDF is generated from the order and includes:

* Your **store name** and logo
* A **receipt reference** (the order's ID) and the order **date**
* **Customer details** captured on the order — name, email, and phone, plus the company name, PO number, and customer VAT number when those were provided
* Your store's address and its **VAT / Tax number**
* A **line-by-line breakdown** of the items ordered, including any discount, tip, service charge, and delivery fee
* A **VAT** total line and the **order total**

<Note>
  On delivery orders the VAT line is calculated from each item's delivery tax rate rather than its standard rate, and for UK stores it also includes VAT on the delivery fee. If a delivery invoice shows less VAT than you expect, the delivery tax rates on those products are likely missing.
</Note>

## Prerequisites

For the Invoice action to work — and for the receipt to show correct VAT — the following must be in place before you download.

### Every item must have a tax rate

An invoice can only be generated once **every item on the order has a tax rate set**. If any item is missing a tax rate, selecting **Invoice** shows this message and no PDF is produced:

> This order can't be invoiced yet. Please add tax rates to the products in this order — invoices will be available once every item has a tax rate set.

Tax rates are recorded on the order at the moment it is placed, so this affects orders that were taken before the products had tax rates configured — setting a rate now applies to future orders only and does not make an existing order invoiceable.

Where item tax rates come from depends on how your menu is managed:

* **POS-managed menus** — tax rates are imported from your POS during a menu sync (Lightspeed K-Series, Deliverect, PointOne, Toast, Tissl and others send them). If they are missing, correct the tax rates in your POS and re-sync the menu.
* **Menus managed in storekit** — the per-product tax rate field is not available in the standard product editor, so [contact support](/docs/getting-started/contact-support) and the team can set the tax rates on your products for you.

Either way, if you need an invoice for an order that has already been placed without tax rates, [contact support](/docs/getting-started/contact-support).

### Your store's VAT / Tax number must be set

The VAT / Tax number printed on the invoice comes from your store settings. If it is blank, the invoice will still generate but that field will be empty, so set it before issuing VAT receipts.

To set it, go to **Stores → \[your store] → Settings → General** and, under the **Legal** section, fill in the **VAT / Tax ID** field (e.g. `GB123456789`). This value is shown on customer receipts and invoices as your tax identifier.

## Collecting Customer VAT Details

If your customers are businesses that need their own VAT number and company name on the invoice, turn those checkout fields on at **Stores → \[your store] → Settings → Operations**, in the **Checkout fields** section. Set **VAT Number** (and **Company name**) to `enabled` or `required` for the fulfillment methods you want, then save.

Once collected, they appear on the invoice as **Customer VAT Number** and alongside the customer's details.

## Related

* [Software & Subscription Invoices](/docs/guides/account/software-invoices) — your own monthly storekit software invoice
* [Managing Live Orders](/docs/guides/orders/managing-live-orders) — handle incoming orders in real-time
* [Orders Overview](/docs/guides/orders/overview) — how orders flow through storekit
* [Contact Support](/docs/getting-started/contact-support) — reach the team for help with tax rates


## Related topics

- [Software & Subscription Invoices](/docs/guides/account/software-invoices.md)
- [Reports Overview](/docs/guides/reports/overview.md)
- [Create and share storekit payment links](/docs/guides/payments/payment-links.md)
- [6. Connect a cloud receipt printer](/docs/getting-started/launch/connect-printing.md)
- [Pay at Table Overview](/docs/guides/pay-at-table/overview.md)