> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Check Pay at Table payment status from POS or dashboard

> Verify storekit Pay at Table payment status from your POS or dashboard. Handle partial payments, split bills, and confirm full settlement before close.

When guests pay via Pay at Table, you have multiple ways to confirm payment status. This guide covers how to check if a payment is complete, partial, or pending.

## From Your POS

The primary way to check payment status is through your point of sale system:

* **Real-time sync** - When a guest pays via QR code, the payment appears on your POS immediately
* **Bill closes automatically** - Once fully paid, the table's check closes
* **Partial payments shown** - If guests split the bill, you'll see each payment as it comes in

Check your POS screen to see:

* Remaining balance on the table
* Individual payments made
* Whether the bill is fully settled

## From the storekit Dashboard

For a complete view of all Pay at Table transactions:

1. Go to **Orders** in your dashboard
2. Filter by **Pay at Table** orders
3. View payment status for each table

The dashboard shows:

| Status      | Meaning                             |
| ----------- | ----------------------------------- |
| **Paid**    | Bill fully settled                  |
| **Partial** | Some items paid, balance remaining  |
| **Pending** | Payment initiated but not completed |
| **Failed**  | Payment attempt unsuccessful        |

### Where to Find Pay at Table Payments

QR / Pay at Table payments don't always appear in the same place as regular online orders, so it helps to know where to look:

* **Orders** - Go to **Orders** and filter to **Pay at Table** to see each table's bill and payment status.
* **Tables** - Open **Tables**, select the table (or bill), and click **View payments** to see the individual payments made against that bill, including splits and tips.

<Info>
  The **Analytics → Accounting → All Transactions** report only appears when **storekit Payments** is enabled on your account. If you don't see an **Accounting** section in your dashboard, your store isn't using storekit Payments, and you should locate Pay at Table payments under **Orders** or **Tables** instead. See [storekit Payments Setup](/docs/guides/payments/storekit-payments-setup) to enable it.
</Info>

## Payment Notifications

Set up notifications to alert staff when payments are made:

1. Go to **Settings** → **Notifications**
2. Enable **Pay at Table alerts**
3. Choose notification method (dashboard, email, or both)

You'll receive alerts for:

* Full payment completed
* Partial payment received
* Payment failed

## Understanding Payment States

### Fully Paid

The entire bill has been settled. The table is ready to be cleared and reset.

### Partially Paid

Some guests have paid their portion, but a balance remains. This commonly happens when:

* Guests are splitting the bill
* Someone is paying for specific items only
* A group is paying in rounds

Check the remaining balance on your POS before allowing guests to leave.

### Payment Pending

A payment has been initiated but not yet confirmed. This can occur when:

* The guest's bank requires additional verification
* Network delays are causing slow processing
* The payment is being processed

Wait a few moments - most pending payments resolve within seconds.

### Payment Failed

The payment attempt was unsuccessful. Common reasons:

* Insufficient funds
* Card declined
* Network error

The guest will see an error on their phone and can retry with a different payment method.

## Understanding Bank Statement Entries

Occasionally a guest reports that their bank statement shows **two entries** for a single Pay at Table payment, even though storekit shows only **one** successful transaction. This is normal card-processing behaviour, not a double charge.

Card payments are typically processed in two stages:

| Entry                       | What it is                                                                                    | What happens                                                           |
| --------------------------- | --------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------- |
| **Pending / authorisation** | A temporary hold placed on the guest's card when they pay, confirming the funds are available | Shows as *pending* on the statement; no money has actually moved yet   |
| **Capture / settlement**    | The actual charge that collects the funds                                                     | Shows as a completed transaction; this is the payment storekit records |

The guest's bank may display both the initial authorisation and the final capture side by side for a short time. The pending authorisation is **not** an extra charge and **drops off automatically after a few days** once it expires or is reconciled against the capture. Only one payment is ever collected, which is why storekit shows a single successful transaction.

<Info>
  If storekit shows **one** successful payment for the bill (check **Orders** or **Tables → View payments**), the guest has been charged once. A second pending line on their bank statement is the authorisation and will disappear on its own — usually within a few days, depending on the guest's bank.
</Info>

<Tip>
  If the guest is worried, reassure them that the pending entry is a temporary hold, not a charge, and ask them to check again after a few days. For anything that still looks like a genuine duplicate charge after the pending entry clears, see [Refunds & Payouts](/docs/guides/payments/refunds-payouts) or [contact support](/docs/getting-started/contact-support).
</Tip>

## What To Do If Payment Doesn't Appear

If a guest claims to have paid but you don't see it:

1. **Check your POS** - There may be a short delay in syncing
2. **Ask to see confirmation** - Guests receive a confirmation screen after payment
3. **Check the dashboard** - View the transaction in your storekit dashboard
4. **Verify the table** - Ensure they scanned the correct table's QR code

<Warning>
  Never let a guest leave without confirming payment. If in doubt, check the dashboard or ask to see their payment confirmation screen.
</Warning>

## Bill Payment Sync Failures

When a guest pays successfully via Pay at Table but the payment fails to sync to your POS, you'll receive an email notification. This ensures you never miss a payment that needs manual reconciliation.

### What the Email Contains

The bill payment failure notification includes:

* **Bill details** - Bill ID and venue name
* **Payment information** - Payment ID and transaction details
* **Error reason** - Specific technical details about why the sync failed
* **Reference IDs** - Both storekit and POS bill IDs for reconciliation
* **Quick actions** - Direct link to view the bill in your dashboard

<Warning>
  The customer has already paid successfully. The failure is only with syncing the payment to your POS. You may need to manually reconcile this payment in your POS system.
</Warning>

### What to Do When You Receive This Email

1. **Check the error details** - The email includes specific information about why the sync failed
2. **View the bill in dashboard** - Click the link in the email to see full payment details
3. **Manually reconcile in POS** - If needed, manually mark the bill as paid in your POS
4. **Contact support** - Our support team is automatically notified and can help resolve recurring issues

### Common Sync Failure Reasons

| Reason                       | What It Means                | Action                                   |
| ---------------------------- | ---------------------------- | ---------------------------------------- |
| **Connection timeout**       | Unable to reach POS API      | Check POS system is online and connected |
| **Authentication error**     | POS credentials invalid      | Verify integration settings              |
| **Bill not found**           | Bill doesn't exist in POS    | Check bill was created correctly         |
| **Payment already recorded** | POS already has this payment | No action needed, verify in POS          |

<Info>
  Support is automatically notified of all bill payment sync failures and can help resolve persistent issues.
</Info>

## Handling Disputes

If a payment dispute arises:

1. Check the transaction in your storekit dashboard
2. Note the transaction ID and timestamp
3. [Contact support](/docs/getting-started/contact-support) with the details

All Pay at Table transactions have a full audit trail for reference.

## Tips for Staff

* **Check POS regularly** - Especially during busy periods
* **Confirm before clearing** - Always verify payment before resetting a table
* **Know the delay** - Payments typically appear within 2-3 seconds
* **Train on partial payments** - Ensure staff understand split bill scenarios


## Related topics

- [Dine-In (Pay at Table)](/docs/getting-started/store-types/dine-in-pay-at-table.md)
- [Pay at Table Overview](/docs/guides/pay-at-table/overview.md)
- [POS-Connected Store](/docs/getting-started/store-types/pos-connected-store.md)
- [Dine-In (Order & Pay)](/docs/getting-started/store-types/dine-in-order-and-pay.md)
- [Order Statuses](/docs/guides/orders/order-statuses.md)