> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manager PINs

> Set up manager PIN codes in storekit to gate sensitive actions like processing refunds, voiding orders, and applying overrides. Reduces fraud and staff errors.

Manager PINs add a security layer to sensitive operations. When enabled, actions like processing refunds or voiding orders require a PIN to complete.

## Setting Up Manager PINs

1. Go to **Store Settings** > **Users/Security**
2. Enable **Manager PINs**
3. Set a unique PIN for each manager
4. Click **Save**

## Actions Requiring a PIN

When Manager PINs are enabled, the following actions require PIN entry:

| Action                       | Description                                       |
| ---------------------------- | ------------------------------------------------- |
| **Processing refunds**       | Refunding an order fully or partially             |
| **Voiding orders**           | Cancelling an order after acceptance              |
| **Editing completed orders** | Making changes to orders that have been fulfilled |

## How It Works

1. A staff member attempts a protected action (e.g., processing a refund)
2. A PIN prompt appears
3. A manager enters their PIN to authorise the action
4. The action is logged with the authorising manager's details

## Security Benefits

* **Prevent unauthorised refunds** — Only managers with PINs can process refunds
* **Accountability** — Each action is tied to a specific manager
* **Audit trail** — PIN-authorised actions are logged for review

<Note>
  Each manager should have a unique PIN. This ensures the audit trail accurately reflects who authorised each action.
</Note>

For managing user roles and permissions, see [Users](/guides/account/users).