> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Link Refunds and Transactions

> See every payment made through a storekit payment link, view the contact details the customer entered, and issue full or partial refunds from the dashboard.

Each payment link keeps its own list of payments. Refunds are issued from that list, one payment at a time.

## View Transactions

<Steps>
  <Step title="Open the link">
    Click **Payment Links** in the left-hand navigation, then click the link in the list.
  </Step>

  <Step title="Scroll to Transactions">
    The **Transactions** table sits below the link's details. Each row shows **Amount**, **Status**, **Date** and **Customer**.
  </Step>
</Steps>

The **Stats** panel above the table summarises the same data: **Payments** (count) and **Collected** (total taken, before refunds).

### Transaction Statuses

| Status             | Meaning                                                   |
| ------------------ | --------------------------------------------------------- |
| **Pending**        | Payment started but not yet confirmed by the card network |
| **Paid**           | Payment succeeded                                         |
| **Partial Refund** | Some of the payment has been refunded                     |
| **Refunded**       | The whole payment has been refunded                       |

### Customer Details

If the link asked for a name, email, phone or business name, the row has a **Details** button. Click it to open **Customer details** and see what the customer entered. Payments made through links that collected nothing show no button.

## Refund a Payment

Refunds go back to the card the customer paid with. Only **Paid** and **Partial Refund** transactions can be refunded, and a payment cannot be refunded for more than was taken.

<Steps>
  <Step title="Find the transaction">
    Open the link and locate the payment in **Transactions**.
  </Step>

  <Step title="Open the refund dialog">
    Click **Refund** on the row. The **Refund Transaction** dialog opens, showing **Transaction amount**, **Already refunded** and **Max refundable**.

    If your account requires a manager PIN for refunds, enter it first.
  </Step>

  <Step title="Choose the amount">
    Under **Refund Amount**, click **Full refund** or type a partial amount up to the **Max refundable** figure.
  </Step>

  <Step title="Add a reason (optional)">
    Under **Select reason for refund**, pick a reason or leave **No reason**. Choosing **Other** shows **Add reason for refund** for free text.
  </Step>

  <Step title="Confirm">
    Click **Refund** (the button shows the amount). The transaction's status changes to **Partial Refund** or **Refunded**. Refunds take 3–5 business days to reach the customer's account.
  </Step>
</Steps>

<Warning>
  Refunding does not reopen the link. A **Completed** one-off link stays completed after a refund; create a new link if the customer needs to pay again.
</Warning>

## Payment Link Money Alongside Orders

Payment link transactions settle through the same storekit Payments account as your online orders and appear in the same payouts. They are not orders, so they do not appear in **All Orders**. Use the **Collected** figure on each link, or ask a connected AI assistant to list your payment links, to total them.

## Related Guides

<CardGroup cols={2}>
  <Card title="Refunds and payouts" icon="money-bill-transfer" href="/docs/guides/payments/refunds-payouts">
    How refunds and payouts work across storekit Payments.
  </Card>

  <Card title="Payment Links Reference" icon="book" href="/docs/payment-links/reference">
    Webhook events fired for payments and refunds.
  </Card>
</CardGroup>


## Related topics

- [Webhook Events](/docs/developers/webhooks/webhook-events.md)
- [Payment Links Reference](/docs/payment-links/reference.md)
- [Managing Payment Links](/docs/payment-links/managing-payment-links.md)
- [Refunds & Payouts](/docs/guides/payments/refunds-payouts.md)
- [Payment Links Overview](/docs/payment-links/overview.md)