> ## Documentation Index
> Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Management

> View customer feedback, manage Google reviews, and track review performance from the Feedback dashboard.

The **Feedback** dashboard brings together customer ratings, Google reviews, item feedback, and Smart Reviews.

Open **Feedback** from the storekit dashboard.

## Overview

The Overview tab shows review performance across your stores for the selected date range.

| Metric         | Description                                              |
| -------------- | -------------------------------------------------------- |
| Overall Rating | Average rating across reviews                            |
| Total Reviews  | Total number of reviews received                         |
| Response Rate  | Percentage of feedback requests that received a response |
| With Comments  | Number of reviews that included a written comment        |

The dashboard also includes:

* Rating and review volume over time
* Rating distribution from 1 to 5 stars
* Rating by store
* Recent reviews

Use the store selector to view feedback for all stores or an individual location/store.

You can also **Print** or **Export** the report.

## What happens after a guest leaves a rating

A storekit rating is private feedback. It appears in your **Feedback** dashboard and nowhere else — storekit never posts a rating, comment, or review to Google or any other platform on the guest's behalf.

What the guest sees after choosing a star rating depends on the rating:

| Rating    | What the guest sees                                                                                                                                                                 |
| --------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 5 stars   | The **leave a review** dialog, listing your Smart Review links ("Tap on a link below to share your feedback"). If only one link is configured, it opens automatically in a new tab. |
| 1–4 stars | A private comment box asking about their experience, with optional detailed ratings. The response stays in your Feedback dashboard.                                                 |

Three points worth repeating to your managers:

* **Only a 5-star rating shows the Google prompt.** The threshold is fixed — a 3- or 4-star rating never shows review links, and there is no setting in the dashboard to change this.
* **The guest writes the Google review, not storekit.** The prompt links to Google's own "Write a review" page. Whether the guest follows the link and what they write is up to them; the storekit rating itself is never sent to Google.
* **Organic Google reviews are unaffected.** Guests can always review you on Google directly, whatever they rated — or didn't rate — in storekit.

<Note>
  The 5-star prompt only appears for stores with at least one Smart Review link saved, which requires a storekit+ subscription. See [Customer feedback and smart reviews →](/docs/guides/marketing/customer-feedback) for setting up the links.
</Note>

## Google reviews

Connect your Google Business Profile to sync Google reviews with storekit.

Go to **Google reviews** and select **Sign in with Google** to connect your account.

Once connected, Google review activity can be viewed from the Feedback dashboard.

Google review reporting separates reviews generated through storekit from organic Google reviews, helping you track how much review growth is coming from storekit.

### Linking each store to its Google location

You connect a Google account once for your whole account, then link each storekit store to its Google Business location individually — storekit does not match stores to locations automatically. After connecting, a banner confirms **Google Business Profile connected. Link your stores below.**

<Steps>
  <Step title="Open Manage store links">
    On the **Google reviews** tab, select the round Google icon on the right, then **Manage store links**. If no store is linked yet, the page shows **Link a store to get started** with a **Link a store** button that opens the same dialog.
  </Step>

  <Step title="Find unlinked stores">
    The **Manage store links** table lists every store with its **Google Location**. A linked store shows its Google location name; a store that still needs linking shows **Not linked**.
  </Step>

  <Step title="Link the store">
    Select **Link** next to the store. Choose the **Google Business account**, then pick the matching **Google location** from the list — each shows its address, star rating, and review count — and select **Link location**.
  </Step>

  <Step title="Repeat for each store">
    Link each remaining store the same way. A just-linked store shows **Store linked - syncing reviews**; the first sync can take a few minutes.
  </Step>
</Steps>

If the list shows **No locations found for this account**, the selected **Google Business account** doesn't manage that location. Try another account in the dropdown, or sign in with a Google account that has access to the location in Google Business Profile.

You can also link or unlink a single store from **Stores** → your store → **Settings** → **Integrations** → **Google Business Profile**.

To remove a link, select **Unlink** next to the store in **Manage store links**.

## Reply to reviews

The Reply to reviews tab lets you manage Google reviews from storekit.

A Google Business Profile must be connected before this section can be used.

Go to **Reply to reviews** and select **Sign in with Google** to connect your account.

## Item feedback

Item feedback shows ratings left against individual menu items.

The summary includes:

| Metric          | Description                                       |
| --------------- | ------------------------------------------------- |
| Items Reviewed  | Number of unique menu items reviewed              |
| Avg Item Rating | Average rating across reviewed items              |
| Total Feedback  | Total number of individual item ratings           |
| Sentiment       | Number of positive, negative, and neutral ratings |

Use the date and store filters to change the feedback shown.

## Smart reviews

Smart Reviews direct customers to your linked review platforms after receiving positive feedback.

The Smart reviews tab shows:

* Total review link clicks
* Clicks by review platform

Select **Manage review links** to update the review platforms linked to the store.

<Note>
  Smart Reviews are available with a storekit+ subscription. Contact our [Support team](/docs/getting-started/contact-support) if you'd like to enable this feature.
</Note>


## Related topics

- [Customer feedback, star ratings, and smart reviews](/docs/guides/marketing/customer-feedback.md)
- [Google Business Profile](/docs/guides/increasing-sales/google-business-profile.md)
- [Inventory Management](/docs/guides/menu/inventory-management.md)
- [Blocked orders log: review rejected checkout attempts](/docs/guides/orders/advanced/blocked-orders.md)
- [Operations](/docs/guides/integrations/operations.md)