FAQ

Delivery

What Shipping Methods Are Available?
UK orders are shipped free for orders over £150 ex. VAT. See our shipping page for more detailed information.

Do You Ship Internationally?
We ship almost anywhere in the world! Shipping prices are calculated automatically at checkout for countries other than the UK. Contact us if you’d like an exact shipping quote.

Payments

What Payment Methods Are Accepted?

You can pay securely for your order with your credit card, debit card or PayPal account. For orders over £500 ex. VAT we can accept a bank or wire transfer.

Orders & Returns

How do I place an Order?
You can place an order anytime by adding products to your cart and completing the purchase with your credit or debit card. If you are unable to complete your purchase online, please email or call us.

How Can I Cancel Or Change My Order?
As we ship orders the same day, please get in touch as soon as possible to change or cancel an order.

Do I need an account to place an order?
We’ll automatically create an account using your email address when you place your first order. You’ll then be able to manage orders, returns, addresses, and subscriptions.

How Do I Track My Order?
When your order ships you’ll receive an email with a tracking link(s). You can also track your order from your account or on this page.

How Can I Return a Product?
To return an item, please log into your account and click the returns tab.