# Order tracking

> Give guests live order and driver tracking. Fewer chasing calls, fewer refunds, less pressure on the phone during service.

Canonical: https://storekit.com/features/order-tracking

**Stop answering “where is it?”** Guests follow the whole journey - confirmed, prepping, ready, on the way. Fewer chasing calls to the shop mid-service, and fewer refunds over an order nobody could locate.

- **Live status, no phone call** - Each stage updates on the guest's phone as your kitchen moves the ticket.
- **Driver tracking on the map** - Works with Deliveroo Express, Uber Direct, Nash, Shipday, and your own riders.
- **Fewer refunds** - Most “it never arrived” disputes are a visibility problem, not a delivery problem.

## Related

- [Takeaway & delivery](https://storekit.com/products/takeaway-system-for-restaurants)
- [Catering](https://storekit.com/products/catering-pickup-delivery-for-office-orders)
- [App Studio](https://storekit.com/products/app-studio)