The UK's leading restaurant EPOS system
4.2/5
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Lightspeed Restaurant
(Lightspeed also do a retail offering – don’t get mixed up!)
We would consider Lightspeed Restaurant software mid to top range. That means it includes sophisticated table management, and can accommodate complex billing – e.g. customers moving between the bar and kitchen. A big competitor would be TouchBistro.
Pricing
It starts at £79 per store, which includes one till.
What makes it different?
Lightspeed Restaurant is probably the biggest EPOS system with the most functions before we get into enterprise systems with bespoke prices. It’s designed for restaurants and ideal for complex or multi-site solutions. If you’re not sure whether it would suit you, call us.
Compatibility
Lightspeed Hospitality requires iPads to work (reports can be accessed from any device). It integrates with iZettle and Barclaycard payments. It can integrate with Xero or QuickBooks. All of the hardware on this page will work with Lightspeed.
Service
Support is available 24/7 from a London office.
Getting started
Lightspeed is fairly user-friendly but all those customisable options mean that if you’re a complex restaurant, it could take a while to set up, so put aside a few hours. To get put in touch, email hello@storekit.com.
Integrated Payments
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Pricing
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Overall Rating
Ease of use
4.3
Customer support
4.3
Value for money
4
Features
4
Likelihood to recommend
Not likely
Very likely
Ease of use
5 of 5
Customer support
5 of 5
Value for money
5 of 5
Features
5 of 5
So far so good
Pros
The training call was very useful and it seems like no matter what I want lightspeed restaurant to be able to do....there is a way. Oh and support is brilliant too! Simple to use so staff training is looking very simple also.
Cons
Integration with qbook not finished yet although it sounds like it will be complete shortly. I haven't used the loyalty side yet so cant comment
Ease of use
4 of 5
Customer support
5 of 5
Value for money
4 of 5
Features
4 of 5
Very good software with lots of interchangeability to adapt
Pros
- Customer service is very good and always available - The user interface is easy to navigate - Easy to integrate with payment providers - verifone in our case
Cons
- The loyalty programme is not very good - they offer an additional service for loyalty but it is a web based app which is not very good. - Not being able to permanently change the interface from the actual app.
Ease of use
4 of 5
Customer support
3 of 5
Value for money
3 of 5
Features
3 of 5
Great but has issues
Pros
Ease of use for staff, great for Café use, much help with us to set up and dealing many various issues we have had over the two years. Friendly call centre staff
Cons
Programming needs someone very competent. Some of the phone assistance can be hard to deal with. Time difference with call centre causes issues when there is a problem
Ease of use
4 of 5
Customer support
4 of 5
Value for money
3 of 5
Features
4 of 5
Basically a good system but with frustrations at times
Pros
Staff find it easy to use & training is relatively simple with menu & pop ups Can add products on easily & plan ahead with new items Analysis of revenue & figures accessible
Cons
All works fine as long as internet connection stable. Problems with internet sometimes causes havoc with till even though we have a liteserver The add on packages for advanced reporting were a surprise, as we originally were told these were in our licence.
Ease of use
4 of 5
Customer support
4 of 5
Value for money
4 of 5
Features
4 of 5
Lots of functionality and potential but some basic things are missing.
Pros
Reporting templates can be set up to allow for quick visibility of specific metrics and revenues. Good for multi-site management tools.
Cons
Poor receipt and refund issuing from head-office and on previous days past. Cannot attain overall multi-site sales by product, only revenue. We cannot download a simple line by line excel data dump of every transaction, as the data is chopped up by Lightspeed for you. This reduces freedom to manipulate sales data as you see fit
Ease of use
5 of 5
Customer support
5 of 5
Value for money
5 of 5
Features
4 of 5
Great, modern POS with good enough foundation to easily add functionality.
Pros
Cross-platform, relatively bug-free, straightforward.
Cons
Needs polishing in several areas. Would love to see better dashboard integrationz
