Food for Thought
January 10, 2025

How to Write Menus That Engage Customers and Boost Sales Across All Ordering Channels

Your menu is more than a list of dishes—it’s a sales tool. A well-written menu encourages customers to order more, whether they’re dining in, ordering takeaway, or opting for delivery. Here’s how to get it right.

1. Use Clear, Tempting Descriptions

Keep descriptions short but enticing. Highlight key ingredients, flavours, and preparation methods that make each dish stand out.

Why it works: Engaging descriptions spark interest and make customers more likely to try new items.

2. Optimise for QR Order & Pay

Use concise, scannable text that’s easy to read on a phone. Ensure the most popular items are at the top of your online menu for quick access.

Why it works: A mobile-friendly menu reduces friction and keeps the ordering process smooth for dine-in.

3. Promote Add-Ons and Upsells

Suggest sides, drinks, or toppings as part of your menu descriptions. Use storekit’s online ordering platform to automate upsell suggestions during checkout.

Why it works: Smart upselling increases average order value without pressuring customers.

4. Use Simple Language for All Ordering Channels

Avoid complex culinary jargon. Whether customers are ordering online or in person, they should immediately understand what’s on offer.

Why it works: Simple language helps customers feel confident in their choices.

5. Adapt for Delivery and Takeaway

For online menus, note which dishes travel well and how they’ll be packaged. This manages expectations and ensures a good experience at home.

Why it works: Transparency builds trust and reduces complaints.

A well-crafted menu improves the ordering experience and boosts sales across all channels. With storekit’s online ordering system, you can keep your menu flexible, optimized, and ready to perform—whether it’s for dine-in, takeaway, or delivery.

Related resources

Explore our latest hospitality articles - here to help you serve better.

View All

Let's talk

Book a chat with an expert

Frequently asked questions

Do I need to hire more staff?

No, you will not need to hire more floor staff. Our clients find that they can serve more guests with the same team by removing unnecessary steps of service. Your guests get their food & drink quicker, and your staff can focus on providing a better service.

Do you charge commissions?

No, we do not charge commission costs. Only transaction fees, just as you would pay with PDQ machines.

Is my business too small or too big for this?

No matter the shape or size of your business, storekit is the right tool for your operation. We work with all kinds of hospitality businesses in the UK (& abroad) to increase their sales, control their costs & enable an exceptional customer experience.

Will it reduce customer interaction?

No, you will not lose out on customer interaction. By removing tasks for your staff, they can spend more time on what matters. Bar staff can focus on making the best drinks possible, rather than taking orders. Floor staff can focus on engaging with guests and serving with a smile.

Do my guests want to order from their phones?

Online ordering for restaurants lets your guests order what they want, when they want. They get their food & drink quicker, without the stress of paying the bill. Your staff get more tips & can focus on what they do best - providing the best quality customer experience. You'll make more money & save costs. It's a win-win for everyone involved.

How long does it take to get my money?

We send payouts daily, but the bank usually takes 2 days to process them. That means, the money that you earn on Monday will be in your bank account by Thursday morning. This is rolling - so you'll get paid daily.

Can't see the answer? Talk to us.
[email protected]