Food for Thought
December 16, 2022

What Restaurant Owners Need To Know About Order & Pay Tech for Bars and Restaurants

What Restaurant Owners Need To Know About Order & Pay Tech for Bars and Restaurants

If you've ever dined out, you're probably familiar with the scene: after finishing their meal, customers wait to catch the waiter's eye to request the check. The waiter brings the check in a billfold and walks away. The the customer has to wait for the waiter, to bring back the PDQ to collect the payment, and then return with the receipt. Let’s hope that the WiFi isn’t poor. Otherwise this could take a few tries. 

This process can take anywhere from three to fifteen minutes, leading to slowed table turnover, lower tips for servers, and lower margins for the restaurant. In fact, over 1 in 10 UK restaurant goers have reported leaving a restaurant, bar, or café without paying the bill due to long wait times or difficulty finding a member of the staff.

Enter "order & pay" technology, which allows customers to place their orders and pay for their meals directly from their phones. This "eat, swipe, and leave" experience can significantly reduce waiting times and improve the customer experience. In the UK, the growth of spending in restaurants is expected to slow down compared to this year’s figures, making it important for businesses to prioritize customer service.

One example of a restaurant adopting order & pay technology is TGI Friday's, which has deployed Verifone's NFC-enabled VX 820 and VX 680 DUET terminals at its UK locations. These terminals allow the restaurant to offer a quick and secure order & pay service, as well as support new payment options like Apple Pay. Smaller restaurants like Korrito Korean BBQ are also adopting cloud-based EPOS solutions like intelligentpos by Zettle.

Order & pay technology offers numerous benefits for restaurants and bars. Faster payments mean increased covers, and customers appreciate the security of not having to hand over their credit card. This can also reduce the risk of fraud, which has been a concern for UK diners. Additionally, order & pay technology allows restaurants to track customer preferences and purchase history, enabling personalized marketing efforts and increasing customer loyalty.

Overall, order & pay technology is a valuable investment for restaurants and bars looking to streamline operations and improve the customer experience. By adopting this technology, businesses can increase efficiency, reduce fraud risk, and drive profits.

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Frequently asked questions

Do I need to hire more staff?

No, you will not need to hire more floor staff. Our clients find that they can serve more guests with the same team by removing unnecessary steps of service. Your guests get their food & drink quicker, and your staff can focus on providing a better service.

Do you charge commissions?

No, we do not charge commission costs. Only transaction fees, just as you would pay with PDQ machines.

Is my business too small or too big for this?

No matter the shape or size of your business, storekit is the right tool for your operation. We work with all kinds of hospitality businesses in the UK (& abroad) to increase their sales, control their costs & enable an exceptional customer experience.

Will it reduce customer interaction?

No, you will not lose out on customer interaction. By removing tasks for your staff, they can spend more time on what matters. Bar staff can focus on making the best drinks possible, rather than taking orders. Floor staff can focus on engaging with guests and serving with a smile.

Do my guests want to order from their phones?

Online ordering for restaurants lets your guests order what they want, when they want. They get their food & drink quicker, without the stress of paying the bill. Your staff get more tips & can focus on what they do best - providing the best quality customer experience. You'll make more money & save costs. It's a win-win for everyone involved.

How long does it take to get my money?

We send payouts daily, but the bank usually takes 2 days to process them. That means, the money that you earn on Monday will be in your bank account by Thursday morning. This is rolling - so you'll get paid daily.

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