What does Smart Reviews mean for my restaurant?
We built our new premium Smart Reviews for restaurants feature to help you improve your restaurant's online reputation. With storekit's Smart Reviews, guests that have given you a 5-star rating, are prompted leave a public review on third-party platforms (such as Google Reviews, Facebook, Tripadvisor & more). Boosting your online rankings and ratings.
This helps to show new customers that your restaurant is highly-rated and will increase the likelihood of them choosing your restaurant over others in the area.
Combined this with reputation management products such as Reputation.com and Podium and Stampede, to easily monitor and manage your online reputation.
What about any negative restaurant reviews?
Our Smart Reviews for restaurants aren't called 'smart' for no reason... With this feature, ONLY customers who have left 5-star ratings are prompted to third-party platforms. Low ratings are asked for written, detailed feedback - which is kept private.
This is invaluable in truly understanding your customers' experience, and will help you improve your customer service. By utilising this customer feedback, you can tailor your service to better meet the needs of your customers and create a better overall experience.
By using Smart Reviews with Order & Pay - you'll boost your public reputation, whilst privately managing any negative feedback. Allowing you to improve customer experience from feedback, whilst improving your public reputation at the same time.
Getting started with order & pay
This is one of many Order & Pay features that storekit has introduced to help our restaurant partners sell more through their digital menus. As the market-leading Order & Pay solution for UK hospitality, restaurants & bars - our digital menus are best-in-class. If you’re not already working with storekit, tap here to book a demo with one of our experts.