Feature Focus
January 5, 2023

Order & Pay Essentials - What's so smart about our restaurant reviews

What does Smart Reviews mean for my restaurant?

We built our new premium Smart Reviews for restaurants feature to help you improve your restaurant's online reputation. With storekit's Smart Reviews, guests that have given you a 5-star rating, are prompted leave a public review on third-party platforms (such as Google Reviews, Facebook, Tripadvisor & more). Boosting your online rankings and ratings.

This helps to show new customers that your restaurant is highly-rated and will increase the likelihood of them choosing your restaurant over others in the area.

Combined this with reputation management products such as Reputation.com and Podium and Stampede, to easily monitor and manage your online reputation.

What about any negative restaurant reviews?

Our Smart Reviews for restaurants aren't called 'smart' for no reason... With this feature, ONLY customers who have left 5-star ratings are prompted to third-party platforms. Low ratings are asked for written, detailed feedback - which is kept private.

This is invaluable in truly understanding your customers' experience, and will help you improve your customer service. By utilising this customer feedback, you can tailor your service to better meet the needs of your customers and create a better overall experience.

By using Smart Reviews with Order & Pay - you'll boost your public reputation, whilst privately managing any negative feedback. Allowing you to improve customer experience from feedback, whilst improving your public reputation at the same time.

Collect constructive feedback privately, with our Smart Reviews for restaurants

Getting started with order & pay

This is one of many Order & Pay features that storekit has introduced to help our restaurant partners sell more through their digital menus. As the market-leading Order & Pay solution for UK hospitality, restaurants & bars - our digital menus are best-in-class. If you’re not already working with storekit, tap here to book a demo with one of our experts.

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Frequently asked questions

Do I need to hire more staff?

No, you will not need to hire more floor staff. Our clients find that they can serve more guests with the same team by removing unnecessary steps of service. Your guests get their food & drink quicker, and your staff can focus on providing a better service.

Do you charge commissions?

No, we do not charge commission costs. Only transaction fees, just as you would pay with PDQ machines.

Is my business too small or too big for this?

No matter the shape or size of your business, storekit is the right tool for your operation. We work with all kinds of hospitality businesses in the UK (& abroad) to increase their sales, control their costs & enable an exceptional customer experience.

Will it reduce customer interaction?

No, you will not lose out on customer interaction. By removing tasks for your staff, they can spend more time on what matters. Bar staff can focus on making the best drinks possible, rather than taking orders. Floor staff can focus on engaging with guests and serving with a smile.

Do my guests want to order from their phones?

Online ordering for restaurants lets your guests order what they want, when they want. They get their food & drink quicker, without the stress of paying the bill. Your staff get more tips & can focus on what they do best - providing the best quality customer experience. You'll make more money & save costs. It's a win-win for everyone involved.

How long does it take to get my money?

We send payouts daily, but the bank usually takes 2 days to process them. That means, the money that you earn on Monday will be in your bank account by Thursday morning. This is rolling - so you'll get paid daily.

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