Food for Thought
December 16, 2022

Why Mobile Ordering is Better than Self-Serve Kiosks for Restaurants (Order & Pay vs Self-Serve Kiosks)

Why Mobile Ordering is Better than Self-Serve Kiosks for Restaurants

In the fast-paced world of food service, restaurants are constantly looking for ways to streamline operations and improve the customer experience. Self-serve kiosks have become a popular option for fast food and quick-service restaurants, offering customers the convenience of ordering and paying for their meals without having to wait in line. However, while self-serve kiosks may seem like a quick fix, they may not always be the best choice for restaurants.

Here are a few reasons why mobile ordering is a better option for restaurants than self-serve kiosks:

  • Increased Customer Satisfaction: Mobile ordering allows customers to place their orders from their own phone, at their own pace, without having to navigate a kiosk or wait in line. This can lead to increased customer satisfaction, as they have more control over their ordering experience.
  • Greater Order Accuracy: With mobile ordering, customers can review their orders and make any necessary changes before submitting them. This can help to reduce errors and increase order accuracy, leading to fewer customer complaints and increased customer satisfaction.
  • Personalized Marketing Opportunities: Mobile ordering platforms can track customer preferences and purchase history, allowing restaurants to tailor their marketing efforts and offer personalized promotions and discounts. This can help to increase customer loyalty and drive repeat business.
  • Increased Efficiency: Mobile ordering can help restaurants to streamline operations by reducing the need for manual order-taking and payment processing. This can free up staff to focus on other tasks and improve overall efficiency.
  • Greater Flexibility: Mobile ordering platforms can be easily accessed from any device, making it easier for customers to place orders from anywhere, at any time. This can be especially useful for busy restaurants that need to accommodate a large volume of orders.

In conclusion, while self-serve kiosks may offer some convenience for customers, mobile ordering is a better option for restaurants looking to improve customer satisfaction, increase efficiency, and drive profits. By offering customers the flexibility to order and pay from their own devices, restaurants can enhance the overall customer experience and stay ahead of the competition.

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Frequently asked questions

Do I need to hire more staff?

No, you will not need to hire more floor staff. Our clients find that they can serve more guests with the same team by removing unnecessary steps of service. Your guests get their food & drink quicker, and your staff can focus on providing a better service.

Do you charge commissions?

No, we do not charge commission costs. Only transaction fees, just as you would pay with PDQ machines.

Is my business too small or too big for this?

No matter the shape or size of your business, storekit is the right tool for your operation. We work with all kinds of hospitality businesses in the UK (& abroad) to increase their sales, control their costs & enable an exceptional customer experience.

Will it reduce customer interaction?

No, you will not lose out on customer interaction. By removing tasks for your staff, they can spend more time on what matters. Bar staff can focus on making the best drinks possible, rather than taking orders. Floor staff can focus on engaging with guests and serving with a smile.

Do my guests want to order from their phones?

Online ordering for restaurants lets your guests order what they want, when they want. They get their food & drink quicker, without the stress of paying the bill. Your staff get more tips & can focus on what they do best - providing the best quality customer experience. You'll make more money & save costs. It's a win-win for everyone involved.

How long does it take to get my money?

We send payouts daily, but the bank usually takes 2 days to process them. That means, the money that you earn on Monday will be in your bank account by Thursday morning. This is rolling - so you'll get paid daily.

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