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The Incipio team needed a reliable QR Order & Pay partner that they could trust with supporting their high volume, multi-million pound bar estate.
Serving with 6,000+ stores worldwide.
Incipio Group are a multisite operator of some of the highest volume bars in London, including Pergola, The Prince & The 411. Each venue offers its customers a unique experience - from the stock exchange pricing in Angel’s neighbourhood gem, to hosting some of London’s finest food vendors at West London’s legendary The Prince.
Challenge
When Incipio Groups previous QR Order & Pay supplier stopped trading out of nowhere, they needed a trustworthy partner that has no risk of going anywhere - who they would also be able to cope with the high volume of transactions across their multisite estate.
Solution
Despite the 7PM emergency call - the storekit team sprung into action, with the stores created, menus built & integration tested by 11PM that night. The following day, temporary QR codes were provided to the venue, where there was onsite testing from our customer success team, and Incipio were up & running by the time they opened their doors.
Results
Not only was there no disruption with the switch, but order success rates increased to 99.1% (with any failed orders being sent direct to a fallback print), average spend was up by 18% as a result of upsells and Google ratings were boosted with Smart Reviews.
Seamlessly integrate storekit's all-in-one takeaway and online ordering system into your operations via 7000+ integrations & partnerships with top hospitality solutions.
storekit, Pill Box Studios, PB301, 115 Coventry Road
E2 6GG, London
