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If your endpoint doesn’t return a successful response, storekit will retry the webhook multiple times with exponential backoff.

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What Counts as a Failure?

A webhook delivery is considered failed if:
  • Your endpoint returns a non-2xx status code
  • Your endpoint doesn’t respond within 15 seconds
  • The connection to your endpoint fails

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Retry Schedule

Failed webhooks are retried with exponential backoff over approximately 3 days: After all retry attempts are exhausted, the webhook is marked as failed.

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Endpoint Disabling

If all delivery attempts to a specific endpoint fail for a period of 5 consecutive days, the endpoint will be automatically disabled to prevent further failed deliveries. To re-enable a disabled endpoint:
  1. Go to your storekit Dashboard
  2. Navigate to Settings > Webhooks
  3. Find the disabled endpoint
  4. Click Enable Endpoint

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Manual Retries

You can manually retry failed webhooks from the dashboard:
  1. Go to your webhook endpoint details
  2. Find the failed message in the logs
  3. Click Retry to resend

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Recovering from Outages

If your service experiences downtime, you can recover missed webhooks:
  1. Go to your endpoint in the dashboard
  2. Click Options > Recover Failed Messages
  3. Select a time window to replay
Design your webhook handler to be idempotent so that receiving the same webhook multiple times doesn’t cause issues.

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