Team Members

Invite your team to storekit and control which stores they can access.

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Inviting Team Members

1. Go to your storekit dashboard
2. Click your profile in the bottom-left sidebar
3. Go to Members
4. Click Invite member
5. Enter their details:
   • Name (required)
   • Email address (required)
   • Phone number (optional)
6. Choose store access:
   • Leave Grant access to all venues on to give access to every store in your account
   • Turn it off and select the stores they should see
7. Click Invite user

The team member will receive an email invitation to join your account.

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Access Levels

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Store-Level Access

When inviting a user, you can restrict which stores they can access:

• Grant access to all venues on - They see every store
• Grant access to all venues off - They see only the stores you select

Users will only see stores they’ve been granted access to in the dashboard.

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Checking Which Stores a Member Can Access

The Members list shows each person’s name, email address and role only. There is no view in the dashboard that shows which stores another member has access to. To check, either:

• Ask the member to sign in and look at their Stores list - it shows only the stores they can access
• Contact support via the chat widget in your dashboard

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Changing a Member’s Store Access

There is no way to edit an existing member’s store access from the dashboard, and removing them and inviting them again does not work: the new invitation fails with “email already in use” (see Email Already In Use). To change which stores a team member can access, contact support via the chat widget in your dashboard. Tell them the member’s email address and the stores they should have (or that they need all stores).

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Removing Team Members

Only account Owners can remove team members:

1. Go to Members
2. Hover over the user you want to remove
3. Click Remove
4. Click Remove User to confirm

Removing a member takes away their access to your account straight away. Their storekit login itself is not deleted: the email address stays registered with storekit.

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Email Already In Use

If you see “The requested email address is already in use. Please use another email address.” when inviting someone, that email address already has a storekit login. Each email address can only have one storekit login, and Invite member always creates a new one, so it can’t add an existing login to your account. This happens when the person:

• Was a member of your account before and was removed
• Already has access to your account
• Has a login for another storekit account

Check the Members list first. If they are already there, they don’t need a new invitation. If they aren’t listed (for example, you removed them and now want them back), contact support via the chat widget in your dashboard with:

• The member’s email address
• Which stores they should access, or that they need all stores

Support can reconnect their existing login to your account with that store access. The member then signs in with their existing email and password - if they’ve forgotten it, they can click Forgot your password? on the sign-in page. Inviting them with a different email address also works, but creates a separate login.