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Your storekit bill has two separate parts, and they are documented in two different places: This page covers the second one: the invoice for the storekit software itself.

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How Software Fees Are Billed

  • Software and subscription fees are invoiced monthly in arrears — the invoice for July’s fees is issued in August, once the month it covers has ended.
  • Depending on your agreement, the fees are either deducted from your storekit payouts or collected by Direct Debit.
  • Payment-processing (transaction) fees are billed separately from software fees. They are taken per transaction as your payouts are settled — see Fee Report & Daily Summary.
Because software fees are charged in arrears, the amount collected in any given month relates to the previous month’s usage. When you compare a collection against your own records, check the period the invoice covers rather than the date the money left your account.

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There Is No Invoice Download in the Dashboard

The storekit dashboard has no billing, subscription, or invoices page — there is no self-serve button anywhere in the dashboard that downloads your monthly software invoice, and no Subscription entry under Settings. The only Invoice action in the dashboard is the per-order VAT receipt on an order’s More actions menu. To get a copy of a software invoice, request it from storekit (see below).

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Review the Underlying Charges

You cannot download the software invoice yourself, but you can review the payment activity and processing fees behind your payouts. Both reports live under the Accounting section.
1

Open Accounting

In the sidebar, click Analytics, then select Accounting.
2

Open Daily Summary for day-by-day totals

Under the Transactions heading, click Daily Summary. Each row shows Gross Revenue, Fees and Net Revenue for a day, so you can see the fees deducted before payout. See Fee Report & Daily Summary.
3

Open All Transactions for individual payments

Under the same heading, click All Transactions for a per-payment log, including the Fee charged on each transaction. See All Transactions Report.
Accounting is only available to accounts with storekit Payments enabled. If you do not see it under Analytics, confirm that storekit Payments has been set up for your account in Stores → [your store] → Settings → Payments.
Daily Summary and All Transactions show payment-processing fees only. Neither report includes your software or subscription fee, so the figures there will not add up to your monthly software invoice. Use them to reconcile payouts, not to reconstruct the software bill.
Some accounts also have a Fee Statements report in the Accounting section, which generates a PDF fee breakdown for a chosen month. It is not enabled for most accounts, so if you cannot see it, that is expected — and it covers payment-processing fees, not software fees, so it is still not your software invoice.

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Request a Copy of Your Software Invoice

Email the finance/accounts team and ask for the invoice for the month you need: Include the following so the invoice can be found first time:
  • Your account or business name and the store name(s) it covers
  • The month(s) you need the invoice for
  • The email address the invoice should be sent to
  • Whether you need a one-off copy or want invoices emailed each month from now on

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Billing Problems

If a payment for your software fees fails, a red banner appears across the top of the dashboard:
There’s a billing issue with your account, please contact accounts@storekit.com
Email accounts@storekit.com to resolve it. The banner stays until the account is brought back up to date; it is not something you can clear from the dashboard yourself.

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