Skip to main content
Your storekit bill has two separate parts, and they are documented in two different places: This page covers the second one: the invoice for the storekit software itself.

​
How Software Fees Are Billed

  • Software and subscription fees are invoiced monthly in arrears — the invoice for July’s fees is issued in August, once the month it covers has ended.
  • Depending on your agreement, the fees are either deducted from your storekit payouts or collected by Direct Debit.
  • Payment-processing (transaction) fees are billed separately from software fees. They are taken per transaction as your payouts are settled — see Fee Report & Daily Summary.
Because software fees are charged in arrears, the amount collected in any given month relates to the previous month’s usage. When you compare a collection against your own records, check the period the invoice covers rather than the date the money left your account.A Direct Debit collection looks different from a payout on your bank statement: a payout is a credit into your account for a day’s net card sales, while a Direct Debit is a debit out of your account for the amount of an invoice, and it is not netted against any payout. If you are invoiced separately for more than one store or item, each invoice may be collected as its own debit, so several debits from storekit on the same day are normal — match each one to an invoice rather than to a day’s sales. Nothing collected by Direct Debit appears in Daily Summary or All Transactions.

​
View Your Plan and Download Invoices

Your plan, payment method and software invoices are on the Billing page of your account settings. The page is available to every dashboard user on the account.
1

Open Billing

At the bottom of the sidebar, click Account, then click Billing.
2

Check your current plan

The card at the top shows your plan name, whether it is billed Monthly or Yearly, the price (shown + VAT) and, while a billing schedule is running, the date it next renews.
3

Check how invoices are paid

The Payment panel shows how your invoices are collected — Card, Direct Debit or Bank transfer. For bank transfer it shows how many days after issue invoices are due and, where available, the bank details and reference to quote.
4

Download an invoice

Under Invoices, each row shows the invoice Date, Number, Total and Status (for example Paid, Open or Overdue). Click View to open the invoice PDF in a new browser tab, then save or print it from there. Click Load more at the bottom of the list to see older invoices.
The Billing page is read-only. There is no button to pay an invoice, change your payment method or change your plan from the dashboard — email accounts@storekit.com for any of those. If an invoice is overdue, a red line at the top of the page shows the amount and how many days it is past due.
If the page says Billing isn’t set up yet, your account has not been linked to its invoices yet: contact support and ask for it to be linked, or request the invoice you need by email (see below).
The Billing page lists software and subscription invoices only. The per-order VAT receipt is separate — it is the Invoice action on an order’s More actions menu (see VAT Invoices & Receipts).

​
Review the Underlying Charges

The Billing page covers your software invoices. To review the payment activity and processing fees behind your payouts, use the reports in the Accounting section.
1

Open Accounting

In the sidebar, click Analytics, then select Accounting.
2

Open Daily Summary for day-by-day totals

Under the Transactions heading, click Daily Summary. Each row shows Gross Revenue, Fees and Net Revenue for a day, so you can see the fees deducted before payout. See Fee Report & Daily Summary.
3

Open All Transactions for individual payments

Under the same heading, click All Transactions for a per-payment log, including the Fee charged on each transaction. See All Transactions Report.
Accounting is only available to accounts with storekit Payments enabled. If you do not see it under Analytics, confirm that storekit Payments has been set up for your account in Stores → [your store] → Settings → Payments.
Daily Summary and All Transactions show payment-processing fees only. Neither report includes your software or subscription fee, so the figures there will not add up to your monthly software invoice. Use them to reconcile payouts, not to reconstruct the software bill.
Some accounts also have a Fee Statements report in the Accounting section, which generates a PDF fee breakdown for a chosen month. It is not enabled for most accounts, so if you cannot see it, that is expected — and it covers payment-processing fees, not software fees, so it is still not your software invoice.

​
Request a Copy of Your Software Invoice

If an invoice you need is not listed under Invoices on the Billing page — for example an older invoice — or you want to change the email address your invoices are sent to, email the finance/accounts team: Include the following so the invoice can be found first time:
  • Your account or business name and the store name(s) it covers
  • The month(s) you need the invoice for
  • The email address the invoice should be sent to
  • Whether you need a one-off copy or want invoices emailed each month from now on

​
Billing Problems

If a payment for your software fees fails, a red banner appears across the top of the dashboard:
There’s a billing issue with your account, please contact accounts@storekit.com
Email accounts@storekit.com to resolve it. The banner stays until the account is brought back up to date; it is not something you can clear from the dashboard yourself.