This page is about receipts for customer orders. If you are looking for your own monthly storekit software / subscription invoice, that is a different document and cannot be downloaded from the dashboard — see Software & Subscription Invoices.
Download an Invoice
1
Open the order
Go to Orders and open the order you need an invoice for — for example by searching for the order code under All Orders.
2
Open More actions
On the order detail page, select More actions (top right) to open the dropdown menu.
3
Select Invoice
Choose Invoice. The PDF downloads to your device as
Order_#<CODE>_invoice.pdf, where <CODE> is the order’s code.The invoice is downloaded to your device only. storekit does not automatically email it to the customer — once you have the PDF, send it to them yourself (for example, as a reply in the same email or chat thread).
What the Invoice Contains
The PDF is generated from the order and includes:- Your store name and logo
- A receipt reference (the order’s ID) and the order date
- Customer details captured on the order — name, email, and phone, plus the company name, PO number, and customer VAT number when those were provided
- Your store’s address and its VAT / Tax number
- A line-by-line breakdown of the items ordered, including any discount, tip, service charge, and delivery fee
- A VAT total line and the order total
On delivery orders the VAT line is calculated from each item’s delivery tax rate rather than its standard rate, and for UK stores it also includes VAT on the delivery fee. If a delivery invoice shows less VAT than you expect, the delivery tax rates on those products are likely missing.
Prerequisites
For the Invoice action to work — and for the receipt to show correct VAT — the following must be in place before you download.Every item must have a tax rate
An invoice can only be generated once every item on the order has a tax rate set. If any item is missing a tax rate, selecting Invoice shows this message and no PDF is produced:This order can’t be invoiced yet. Please add tax rates to the products in this order — invoices will be available once every item has a tax rate set.Tax rates are recorded on the order at the moment it is placed, so this affects orders that were taken before the products had tax rates configured — setting a rate now applies to future orders only and does not make an existing order invoiceable. Where item tax rates come from depends on how your menu is managed:
- POS-managed menus — tax rates are imported from your POS during a menu sync (Lightspeed K-Series, Deliverect, PointOne, Toast, Tissl and others send them). If they are missing, correct the tax rates in your POS and re-sync the menu.
- Menus managed in storekit — the per-product tax rate field is not available in the standard product editor, so contact support and the team can set the tax rates on your products for you.
Your store’s VAT / Tax number must be set
The VAT / Tax number printed on the invoice comes from your store settings. If it is blank, the invoice will still generate but that field will be empty, so set it before issuing VAT receipts. To set it, go to Stores → [your store] → Settings → General and, under the Legal section, fill in the VAT / Tax ID field (e.g.GB123456789). This value is shown on customer receipts and invoices as your tax identifier.
Collecting Customer VAT Details
If your customers are businesses that need their own VAT number and company name on the invoice, turn those checkout fields on at Stores → [your store] → Settings → Operations, in the Checkout fields section. Set VAT Number (and Company name) toenabled or required for the fulfillment methods you want, then save.
Once collected, they appear on the invoice as Customer VAT Number and alongside the customer’s details.
Related
- Software & Subscription Invoices — your own monthly storekit software invoice
- Managing Live Orders — handle incoming orders in real-time
- Orders Overview — how orders flow through storekit
- Contact Support — reach the team for help with tax rates