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When a customer asks for a VAT receipt (also called a VAT invoice) for a specific order, you can generate and download one yourself from the order’s detail page. The invoice is a PDF built from that single order.
This page is about receipts for customer orders. If you are looking for your own monthly storekit software / subscription invoice, that is a different document, downloaded from Account → Billing — see Software & Subscription Invoices.

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Download an Invoice

1

Open the order

Go to Orders and open the order you need an invoice for — for example by searching for the order code under All Orders.
2

Open More actions

On the order detail page, select More actions (top right) to open the dropdown menu.
3

Select Invoice

Choose Invoice. The PDF downloads to your device as Order_#<CODE>_invoice.pdf, where <CODE> is the order’s code.
The invoice is downloaded to your device only. storekit does not automatically email it to the customer — once you have the PDF, send it to them yourself (for example, as a reply in the same email or chat thread).

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What the Invoice Contains

The PDF is generated from the order and includes:
  • Your store name and logo
  • A receipt reference (the order’s ID) and the order date
  • Customer details captured on the order — name, email, and phone, plus the company name, PO number, and customer VAT number when those were provided
  • Your store’s address and its VAT / Tax number
  • A line-by-line breakdown of the items ordered, including any discount, tip, service charge, and delivery fee
  • A VAT total line and the order total
On delivery orders the VAT line is calculated from each item’s delivery tax rate rather than its standard rate, and for UK stores it also includes VAT on the delivery fee. If a delivery invoice shows less VAT than you expect, the delivery tax rates on those products are likely missing.

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Prerequisites

For the Invoice action to work — and for the receipt to show correct VAT — the following must be in place before you download.

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Every item must have a tax rate

An invoice can only be generated once every item on the order has a tax rate set. If any item is missing a tax rate, selecting Invoice shows this message and no PDF is produced:
This order can’t be invoiced yet. Please add tax rates to the products in this order — invoices will be available once every item has a tax rate set.
Tax rates are recorded on the order at the moment it is placed, so this affects orders that were taken before the products had tax rates configured — setting a rate now applies to future orders only and does not make an existing order invoiceable. Where item tax rates come from depends on how your menu is managed:
  • POS-managed menus — tax rates are imported from your POS during a menu sync (Lightspeed K-Series, Deliverect, PointOne, Toast, Tissl and others send them). If they are missing, correct the tax rates in your POS and re-sync the menu.
  • Menus managed in storekit — set each product’s rate in its Tax field in the product editor. See How Taxes Work for per-item rates. If your dashboard has no Settings → Taxes page yet, the product editor has no Tax field either: contact support and the team can set the tax rates on your products for you.
Either way, if you need an invoice for an order that has already been placed without tax rates, contact support.

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Your store’s VAT / Tax number must be set

The VAT / Tax number printed on the invoice comes from your store settings. If it is blank, the invoice will still generate but that field will be empty, so set it before issuing VAT receipts. To set it, go to Stores → your store → Settings → Taxes and enter your tax number, labelled VAT number, Sales tax permit number or Tax number depending on your country (e.g. GB123456789), then click Save. This value is shown on customer receipts and invoices as your tax identifier. See How Taxes Work. If your store settings have no Taxes page yet, the field is still under Stores → your store → Settings → General, in the Legal section, labelled VAT / Tax ID.
Invoices for orders with no recorded tax breakdown (orders placed before your store moved to the Taxes page, and tax-inclusive orders with no tax) still print the number that was saved under General → Legal. If that number has changed since, contact support so those invoices show the right one.

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Collecting Customer VAT Details

If your customers are businesses that need their own VAT number and company name on the invoice, turn those checkout fields on at Stores → [your store] → Settings → Operations, in the Checkout fields section. Enable VAT Number (and Company name) for the fulfillment methods you want, then save. Once collected, they appear on the invoice as Customer VAT Number and alongside the customer’s details.