Opening the Screen
- Go to Orders → Kitchen Display.
- The first time, the screen asks you to Choose stores. Pick the stores this screen should show, then click Save. Nothing loads until at least one store is chosen.
- Click Fullscreen to hide the browser chrome. Exit takes you back to the dashboard.
How the Board Works
Tickets are split into three groups by order status:The queue
The queue holds everything the kitchen still has to make, ordered by due time. When more tickets exist than fit on one page, the rest are backlog: use Previous and Next at the bottom, or the left and right arrow keys, to move through them. The chips above the queue give a running count of where things stand: Overdue, Due in 5m (the number matches your Warn before due setting) and Later. Pre-orders join the queue ahead of their slot so the kitchen can start on time. How far ahead is controlled by Show pre-orders ahead by (min); until then a scheduled ticket is not shown.Anatomy of a ticket
Each ticket has a coloured head and a body:- Head — the order number (or table number for dine-in), the time it was placed and the customer’s name on the left; on the right, a countdown to when it is due and the target time itself (Ready, Pickup, Driver pickup or Delivery). For deliveries the countdown runs against the courier pickup, with the customer’s delivery time underneath. A new ticket flashes briefly when it lands.
- Fulfilment line — Dine in, Pickup, Delivery, Catering pickup or Catering delivery.
- Timing line — how long the ticket has been in the kitchen and, where the menu has prep times, how long it needs, so a chef can tell whether a ticket is behind or simply big.
- Items — quantity and name, with each modifier on its own line beneath it. Item-level notes appear as highlighted lines; an order-level note appears in a Note box. If Show allergens on tickets is on, allergens tagged on the products are listed in a red strip. Only tagged allergens appear — an empty strip does not mean a dish is allergen-free.
The Ready rail
Tickets that have been marked ready or dispatched move to the Ready rail on the right, where front of house can see what is waiting to be handed over. Each card shows the order code, item count, fulfilment type and customer, with a button to complete it. Click the item count to open the full order details. The rail can be collapsed with the arrow at its top; Ready rail order decides whether the soonest-due or the most recently plated ticket sits at the top.All-day counts
The All day rail on the left totals every item still to be made across the whole queue, so the kitchen can batch prep — three margheritas across three tickets show as one line. It can be collapsed with the arrow at its top, or hidden entirely with Show all-day counts.Completed
Click Completed in the header to see tickets finished in the last few minutes (set by Keep done tickets for (min)). Each shows an Undo button. Older orders are in Orders → All Orders. Click Completed again to return to the queue.Staying in sync
The board receives orders over a live connection and also re-checks periodically. If it has not heard anything for a minute a banner appears saying the board may be missing orders, with a Try now button to refresh. If a bump fails to save, the ticket shows Could not update that ticket and stays where it was.Bumping Tickets
In the queue, the whole ticket head is the bump button — tap it to move the order to its next status. Ready-rail and Completed cards have a labelled button instead. The action depends on the order:
If Ask how long until ready is on, tapping Ready on a collection order opens a sheet asking When will it be ready? — choose Now or a number of minutes. The customer is told either way and the ticket moves to the Ready rail showing ready in that many minutes.
Orders that failed to reach your POS (Failed or Retrying) stay in the queue so the kitchen can see them, but their head is disabled and they cannot be bumped until the sync succeeds. Manage those from Orders → Live Orders.
Settings
Click Settings in the header. Settings are saved on the device only, so each kitchen screen can be set up differently. Reset returns them to the defaults; Save applies your changes.
The option lists for Ticket layout, Text size, Colour and Ready rail order are fixed; there are no other choices.
Related
- Managing Live Orders — the dashboard view for accepting, rejecting and refunding orders.
- Order Statuses — what each status means.