Order Lifecycle
Every order moves through a series of statuses:| Status | Description |
|---|---|
| Pending | Order placed, waiting for confirmation |
| Accepted | You’ve confirmed the order |
| Preparing | Order is being prepared |
| Ready for Pickup | Order ready for customer collection (pickup orders) |
| Out for Delivery | Order handed to driver (delivery orders) |
| Complete | Order fulfilled and closed |
| Rejected | Order declined by the store |
| Cancelled | Order cancelled |
What’s in an Order
Each order contains:- Customer details - Name, email, phone (based on your checkout settings)
- Fulfillment method - Pickup, Delivery, Dine-in, or Catering
- Items - Products with modifiers and special instructions
- Timing - ASAP or scheduled date/time
- Payment - Amount, method, and status
- Delivery address - For delivery orders
- Table - For dine-in orders
Order Types by Fulfillment
Orders behave differently based on fulfillment method:| Fulfillment | Key Differences |
|---|---|
| Pickup | Customer collects from your location. Shows collection code. |
| Delivery | Includes delivery address and fee. May integrate with delivery providers. |
| Dine-in | Linked to a table. Can be added to an open bill for pay-at-table. |
| Catering | Larger orders, typically pre-orders with longer lead times. |
Receiving Orders
Orders appear in your dashboard immediately when placed. You can also receive notifications via:- Dashboard - Live order feed with audio alerts
- Email - Order notification to your configured email
- Printing - Auto-print tickets to connected printers
- POS - Orders sent directly to your point-of-sale system
Managing Orders
Managing Live Orders
Handle incoming orders in real-time
Accepting & Rejecting
Confirm or decline orders
Processing Refunds
Issue full or partial refunds
Pre-orders & Scheduling
Handle orders for future dates
Order Codes
Each order has a random order code (e.g., “A1B2”) displayed to customers. Use this to:- Identify orders at pickup
- Verify delivery handoffs
- Reference orders in customer communication
Related
- Troubleshooting Orders - Common issues and solutions
- Direct Printing - Auto-print order tickets
- Fulfillment Settings - Configure how orders are fulfilled