Order Lifecycle
Every order moves through a series of statuses:What’s in an Order
Each order contains:- Customer details - Name, email, phone (based on your checkout settings)
- Fulfillment method - Pickup, Delivery, Dine-in, or Catering
- Items - Products with modifiers and special instructions
- Timing - ASAP or scheduled date/time
- Payment - Amount, method, and status
- Delivery address - For delivery orders
- Table - For dine-in orders
Order Types by Fulfillment
Orders behave differently based on fulfillment method:Receiving Orders
Orders appear in your dashboard immediately when placed. You can also receive notifications via:- Dashboard - Live order feed with audio alerts
- Email - Order notification to your configured email
- Printing - Auto-print tickets to connected printers
- POS - Orders sent directly to your point-of-sale system
Managing Orders
Managing Live Orders
Handle incoming orders in real-time
Archiving Orders
Keep your dashboard organised
Disable Ordering
Temporarily pause your store
Order Codes
Each order has a random order code (e.g., “A1B2”) displayed to customers. Use this to:- Identify orders at pickup
- Verify delivery handoffs
- Reference orders in customer communication
Related
- Direct Printing - Auto-print order tickets
- Fulfillment Settings - Configure how orders are fulfilled