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How Tips Work

Tips, also called Gratuity, let customers leave an optional amount when placing an order. You can choose whether tipping is disabled, percentage-based, or smart.

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Tip Options

storekit supports different tipping options:
  • Disabled — customers are not shown a tipping option at checkout
  • Percentage tips — customers can choose from percentage-based tip options
  • Smart tips — customers are shown fixed tip amounts based on the order total

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How to Set Up Tips

1

Open Store Settings

From your storekit dashboard, go to Stores and select the store you want to update.Open Settings.
2

Go to Gratuity

From the settings menu, open Gratuity.
3

Choose a Tip Setting

Choose how you want tipping to work for this store.You can disable tipping, enable percentage tips, or enable smart tips.
4

Save Changes

Click Save to apply the change.Customers will only see the selected tipping option once the setting has been saved.

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Percentage Tips

Use percentage tips if you want customers to choose a tip based on a percentage of their order total. This is useful when you want the tip amount to scale with the value of the order.

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Smart Tips

Use smart tips if you want storekit to show fixed tip amounts based on the customer’s order total. This helps keep suggested tip amounts simple and easy for customers to choose.

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How Service Charges Work

storekit has two different service charges, configured in two different places. Which one you use decides whether customers can decline it. Both settings are per store. There is no option to apply either charge only to dine-in, collection or delivery orders: once enabled, the charge applies to every order placed through that store’s online ordering, whatever the order type. Pay-at-table bills are different — the service charge shown there comes from your POS bill, and Gratuity → Pay at table only controls the message and tipping on top of it.

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Fixed Service Charges

Fixed service charges can be managed from your store’s Operations settings. Use this when you want to add a fixed fee to orders, such as:
  • Service charge
  • Bag fee
  • Packaging fee
  • Handling fee
You can also rename the charge so customers see the correct label at checkout. For example, you can rename a fixed service charge to Bag fee if the charge is used for packaging or carrier bags.

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How to Set Up a Fixed Service Charge

1

Open Store Settings

From your storekit dashboard, go to Stores and select the store you want to update.Open Settings.
2

Go to Operations

From the settings menu, open Operations.
3

Find Service Charge

In the service charge settings, enter the fixed amount you want to charge.
4

Rename the Charge if Needed

Update the service charge name if you want customers to see a different label at checkout.For example, you can rename it to Bag fee or Packaging fee.
5

Save Changes

Click Save to apply the change.Customers will only see the service charge once the setting has been saved.

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Percentage Service Charges

A percentage service charge is the tipping feature presented differently. It is switched on from Stores → your store → Settings → Gratuity:
1

Enable Percentage Tips

Under Checkout tipping, choose Percentage tips. The Present as service charge toggle only appears when tipping is not Disabled, but it only works as a percentage charge with Percentage tips — with Smart tips the pre-selected amount is zero.
2

Turn on Present as Service Charge

Switch on Present as service charge. The dashboard describes it as: “Add the default amount to the bill automatically as a discretionary service charge. Customers can still remove it.”
3

Set the Percentage

Under Suggested amounts, the first percentage is pre-selected and becomes the service charge. Put the percentage you want to charge first.
4

Set the Label

Enter a Tip label such as Service charge. This is the wording customers see at checkout and on their receipt. Do not leave it empty — some screens fall back to Tip.
5

Save Changes

Click Save.

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Optional vs Mandatory

With Present as service charge on, the tip selector is hidden and the charge is added to the basket automatically. Next to the charge the customer sees a small info icon; tapping it opens a Please pay our service charge prompt with two buttons, Ok, I will pay and Not Today. Choosing Not Today removes the charge. This is the opt-out the toggle description refers to, and there is no dashboard setting that turns it off. If you need the percentage service charge to be genuinely mandatory, contact storekit Support. storekit can enable a mandatory service charge for your store, which hides the info icon so customers cannot remove the charge. This is done by storekit, not from the dashboard.

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Tips vs Service Charges

  • Tips are chosen by the customer from Suggested amounts (or a custom amount)
  • Percentage service charges are the default tip added automatically with Present as service charge; customers can still decline unless storekit has made it mandatory
  • Fixed service charges are set under Operations and charged on every order; customers cannot remove them
  • You can use a fixed service charge and tipping at the same time. You cannot show a tip selector and a percentage service charge at the same time, because they are the same setting
  • Fixed service charges can be renamed, for example to Bag fee or Packaging fee

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How Service Charges Appear

  • At checkout — a fixed service charge is shown as its own line using the Label you set, and cannot be removed. A percentage service charge is shown as a line using your Tip label, with the info icon that lets the customer decline it (unless mandatory).
  • Receipts and order emails — a fixed service charge is shown as a separate line. A percentage service charge is recorded as the order’s gratuity and is shown using your Tip label.
  • POS — a percentage service charge is sent to your POS as the order’s tip or gratuity. Whether it is booked as a service charge or a tip on the POS depends on how your integration maps gratuity; some integrations let storekit map it to a dedicated service charge item. Check with storekit Support if it needs to land on a specific POS item.

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When to Use Tips

Use tips when:
  • You want customers to choose whether to leave an extra amount
  • You want to offer optional gratuity at checkout
  • You want customers to choose from percentage or fixed suggested amounts

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When to Use Fixed Service Charges

Use fixed service charges when:
  • You want to add a fixed fee to eligible orders
  • You need to charge for bags, packaging, or handling
  • You want the same amount added each time
  • You want to control the label shown to customers at checkout

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When to Use Percentage Service Charges

Use a percentage service charge when:
  • Your venue applies a standard discretionary percentage, as is common in dine-in
  • You want the charge to scale with the order total
  • You are happy for customers to be able to decline it, or storekit has made it mandatory for your store
Tips and percentage service charges are managed from Store Settings > Gratuity. Fixed service charges are managed from Store Settings > Operations.
Fixed service charges can be renamed, for example to Bag fee or Packaging fee, so customers see the correct label at checkout.
Present as service charge does not make the charge compulsory. Customers can tap the info icon next to it and choose Not Today. If it must be compulsory, ask storekit Support to make it mandatory, or use a fixed service charge instead.

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Troubleshooting

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Customers cannot see the tipping option

Check that tipping is enabled under Store Settings > Gratuity. If tipping is disabled, customers will not be shown a tip option at checkout.

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I need to change a fixed service charge

Go to Store Settings > Operations and update the fixed service charge amount or label. Save your changes once updated.

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Customers can still decline the service charge

This is expected when the charge is set up with Present as service charge under Gratuity. The charge is added automatically, but it is discretionary: customers can tap the info icon next to it and choose Not Today to remove it. Setting a percentage, or renaming the Tip label to “Service charge”, does not change this. To make it compulsory, either:
  • Contact storekit Support and ask for a mandatory service charge on the store. This hides the opt-out so the percentage is always charged.
  • Use a Fixed Charge under Operations instead, which customers cannot remove.

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I need to change a percentage service charge

Go to Store Settings > Gratuity and change the first percentage under Suggested amounts. The first option is the one that is pre-selected and charged.

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I want to remove a service charge

For fixed service charges, go to Store Settings > Operations and clear the Fixed Charge amount. For percentage service charges, go to Store Settings > Gratuity and switch off Present as service charge. Customers will see the normal tip selector instead. To remove tipping altogether, set Checkout tipping to Disabled.

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The service charge is charged on collection or delivery orders too

Both service charges apply to every order type for the store. There is no per-order-type setting. If you only want a charge on dine-in orders and run other order types from the same store, contact storekit Support to discuss your setup.