Documentation Index
Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
How Tips Work
Tips, also called Gratuity, let customers leave an optional amount when placing an order. You can choose whether tipping is disabled, percentage-based, or smart.Tip Options
storekit supports different tipping options:- Disabled — customers are not shown a tipping option at checkout
- Percentage tips — customers can choose from percentage-based tip options
- Smart tips — customers are shown fixed tip amounts based on the order total
How to Set Up Tips
Open Store Settings
From your storekit dashboard, go to Stores and select the store you want to update.Open Settings.
Choose a Tip Setting
Choose how you want tipping to work for this store.You can disable tipping, enable percentage tips, or enable smart tips.
Percentage Tips
Use percentage tips if you want customers to choose a tip based on a percentage of their order total. This is useful when you want the tip amount to scale with the value of the order.Smart Tips
Use smart tips if you want storekit to show fixed tip amounts based on the customer’s order total. This helps keep suggested tip amounts simple and easy for customers to choose.How Service Charges Work
Service charges are extra charges that can be added to customer orders. storekit supports two common types of service charge:- Fixed service charge — a fixed amount added to eligible orders
- Percentage-based service charge — a percentage of the order total, commonly used for Order & Pay stores
Fixed Service Charges
Fixed service charges can be managed from your store’s Operations settings. Use this when you want to add a fixed fee to orders, such as:- Service charge
- Bag fee
- Packaging fee
- Handling fee
How to Set Up a Fixed Service Charge
Open Store Settings
From your storekit dashboard, go to Stores and select the store you want to update.Open Settings.
Rename the Charge if Needed
Update the service charge name if you want customers to see a different label at checkout.For example, you can rename it to Bag fee or Packaging fee.
Percentage-based Service Charges
Percentage-based service charges are calculated as a percentage of the order total. These are commonly used for Order & Pay stores where the venue wants to apply a standard percentage-based charge to customer orders. Percentage-based service charges need to be configured by storekit Support.Tips vs Service Charges
Tips and service charges are different:- Tips are optional and chosen by the customer
- Fixed service charges are fixed amounts configured in Operations
- Percentage-based service charges are configured by storekit Support for Order & Pay stores
- Tips can be managed from your store’s Gratuity settings
- Fixed service charges can be renamed, for example to Bag fee or Packaging fee
- Order & Pay stores cannot have both percentage-based service charges and tips enabled at the same time
When to Use Tips
Use tips when:- You want customers to choose whether to leave an extra amount
- You want to offer optional gratuity at checkout
- You want customers to choose from percentage or fixed suggested amounts
When to Use Fixed Service Charges
Use fixed service charges when:- You want to add a fixed fee to eligible orders
- You need to charge for bags, packaging, or handling
- You want the same amount added each time
- You want to control the label shown to customers at checkout
When to Use Percentage-based Service Charges
Use percentage-based service charges when:- Your venue applies a standard percentage-based charge
- You want the charge to scale with the order total
- You are using an Order & Pay setup that requires a configured service charge
Tips can be managed from Store Settings > Gratuity. Fixed service charges can be managed from Store Settings > Operations.
Fixed service charges can be renamed, for example to Bag fee or Packaging fee, so customers see the correct label at checkout.
Troubleshooting
Customers cannot see the tipping option
Check that tipping is enabled under Store Settings > Gratuity. If tipping is disabled, customers will not be shown a tip option at checkout.I need to change a fixed service charge
Go to Store Settings > Operations and update the fixed service charge amount or label. Save your changes once updated.I need to change a percentage-based service charge
Contact storekit Support with the store name, the percentage you want to apply, and when you want the change to take effect. Percentage-based service charge changes for Order & Pay stores need to be configured by the storekit team.I want to remove a service charge
For fixed service charges, go to Store Settings > Operations and remove the charge. For percentage-based service charges, contact storekit Support.Tips are showing but the service charge is not
Tips and service charges are managed separately. Tips are controlled from Gratuity settings. Fixed service charges are controlled from Operations. Percentage-based service charges may need to be configured by storekit Support depending on your store setup. Order & Pay stores cannot have both percentage-based service charges and tips enabled at the same timeRelated
- Refunds & Payouts — understand how refunds affect customer payments and payouts
- Payment Links — create and manage payment links
- Orders Overview — how orders flow through storekit
- Managing Live Orders — handle incoming orders in real time