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Your payout bank account is where storekit sends your funds. This guide explains how to set up and change your bank account.

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Setting Up Your Bank Account

Your bank account is set up during the storekit Payments onboarding process. You’ll need to provide: For UK accounts:
  • Account holder name
  • Sort code
  • Account number
For European accounts:
  • Account holder name
  • IBAN
  • BIC/SWIFT code
For US accounts:
  • Account holder name
  • Routing number
  • Account number

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Bank Account Requirements

Your payout bank account must:
  • Be in the name of the business (for companies) or the individual (for sole traders)
  • Accept incoming payments
  • Be located in a supported country
We cannot pay out to third-party accounts. The account holder name must match your business or personal name exactly.

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Changing Your Bank Account

For security reasons, there is no way to change your payout bank account in the dashboard. Stores → your store → Settings → Payments shows your account status and an Edit account setup button for your business and identity details, but bank changes go through our support team. To change your payout bank account:
1

Gather bank proof

A bank statement or a bank welcome letter for the new account, dated within the last 12 months, showing all of:
  • Account holder name (your business or your own name — see Bank Account Requirements)
  • Account number and sort code for UK accounts, IBAN for European accounts, or routing and account numbers for US accounts
  • The bank’s logo
2

Send it to support

Send the document, together with the exact name of the store as it appears under Stores, through the chat in your dashboard or by email to cs@storekit.com. The request must come from an authorised user of the storekit account — we do not act on requests from anyone else.
3

Wait for confirmation

Our team verifies the document and updates the account. Payouts are paused while the new account is verified — see the Verification Timeline for how long this takes. You’ll receive confirmation once the update is complete.
Send the proof before your old account closes so funds are not held up.

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Multiple Stores

If you operate multiple stores, you can set up different payout accounts for each store. However, all accounts must belong to the same legal entity that owns that store.
If your stores are operated by different legal entities (e.g., separate companies), each store can be connected to its own entity with its own bank account. Contact support to set this up.
When changing bank accounts across several stores, send one proof document per legal entity or bank account, and list every store each account applies to, using the exact store names shown under Stores in your dashboard. Stores that are not named in the request are not updated.

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Verification

When you add or change a bank account, we may need to verify it. This can include:
  • Bank statement - A recent statement showing the account holder name
  • Instant verification - Connecting via your bank’s secure login (where available)
During verification, payouts are paused and funds accumulate until the new account is confirmed. For full details on verification timing, what happens to pending payouts, and how to check your status, see the Verification Timeline.

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Troubleshooting

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Payout Failed

If a payout fails, check that:
  • Your bank account details are correct
  • The account is still active and accepts incoming payments
  • The account holder name matches your business/personal name

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Account Rejected

If your bank account is rejected during setup:
  • Verify all details are entered correctly
  • Ensure the account is in your name (not a third party)
  • Try a different account if you have one
For further assistance, contact support.