Customer Feedback

Customer feedback helps you understand what’s working and what needs improvement. storekit automatically prompts customers to rate their experience after orders and bill payments.

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How It Works

After a customer completes an order or pays a bill, they’re prompted to leave feedback:

1. Star rating - 1 to 5 stars for their overall experience
2. Written comments - Free-text field for additional feedback
3. Detailed ratings - Optional sub-ratings for Food, Service, Atmosphere, and Value for money

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Enabling Feedback

To enable customer feedback collection:

1. Go to Settings → Feedback
2. Enable Order Reviews
3. Save your changes

Once enabled, customers will see a review prompt:

• Orders: On the order status page after their order is complete
• Bill payments: In a modal after successful payment

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Smart Reviews

Smart Reviews help you capture positive reviews on external platforms like Google and TripAdvisor, while keeping constructive feedback private.

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How Smart Reviews Work

When a customer gives a 5-star rating:

1. They’re shown your configured external review links
2. They can tap to leave a review on Google, TripAdvisor, etc.
3. Their positive feedback appears publicly where it matters most

When a customer gives 1-4 stars:

1. They’re asked to explain what could be improved
2. Feedback stays private in your dashboard
3. You can address issues before they become public reviews

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Supported Platforms

Configure links to any of these review platforms:

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Setting Up Smart Reviews

1. Go to Settings → Feedback
2. Under Review Links, click Add Link
3. Select the platform
4. Paste your review page URL
5. Save changes

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Detailed Feedback Questions

For deeper insights, you can enable additional rating questions. When enabled, customers rate these categories separately:

• Food - Quality and taste of the food
• Service - Staff attentiveness and friendliness
• Atmosphere - Ambiance and environment
• Value for money - Whether pricing feels fair

These sub-ratings help identify specific areas for improvement.

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When Feedback Is Requested

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After Orders

For dine-in orders, customers see a “Review your order” button on the order status page. This appears when:

• The order is complete
• Order reviews are enabled
• The order wasn’t paid via Pay at Table
• No review has been submitted yet

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After Bill Payments

For Pay at Table payments, a review modal appears automatically after successful payment. Customers can:

• Submit their rating immediately
• Dismiss the modal (if allowed in settings)

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Viewing Feedback

Access all customer feedback from your dashboard:

1. Go to Feedback in the main menu
2. View ratings, comments, and trends
3. Filter by date range, rating, or order type
4. Export feedback data for analysis

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Webhooks

Receive real-time notifications when customers submit feedback: The webhook payload includes the star rating, comments, and any detailed ratings submitted. See Webhook Events for payload details.

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Best Practices

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