Set up a Star Micronics cloud printer

storekit integrates with Star Micronics cloud printers to print order tickets automatically or on-demand. Printers connect to your network via WiFi or ethernet (hardwired is recommended for reliability) and receive jobs from the cloud - no cables to your computer required.

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When to Use Direct Printing

Connect a printer if:

• You’re not POS-integrated - Orders need to reach your kitchen somehow
• You want fallback reliability - Print orders automatically when your POS integration fails (see Fallback Printing)

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Using Printers from a Third-Party POS or EPOS

If you already run a third-party POS or EPOS system that came with its own receipt or kitchen printers (for example, hardware supplied alongside an order-aggregator integration), you don’t connect those printers to storekit directly. When you’re POS-integrated, storekit injects each order straight into your POS, and your POS drives its own printers and kitchen displays. Non-Star printers stay on the POS side and keep printing exactly as they do for your other channels — there’s nothing to set up in storekit’s Settings → Direct Printing for them. If you are not POS-integrated and want a screen in the kitchen rather than printed tickets, storekit has its own Kitchen Display (storekit+ and higher) that works without a POS.

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Supported Printers

storekit supports Star Micronics CloudPRNT printers only for direct auto-printing. The models below are the ones you can select through Stores → your store → Settings → Direct Printing. Epson and other printer brands cannot connect directly to storekit — if you use a different brand, it must be driven by a POS/EPOS system (see Using Printers from a Third-Party POS or EPOS above).

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What You’ll Need

Before starting, make sure you have the following:

1. A Star Micronics printer — one of the supported models listed above
2. An ethernet (LAN) cable — for connecting the printer to your router
3. A router with internet access — the printer connects to storekit via the cloud
4. The Star Quick Setup Utility app on your phone or tablet:
   • iOS (iPhone/iPad)
   • Android

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Before You Start

Run through this checklist to avoid common setup problems:

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Setup Steps

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Step 1: Connect Printer via Ethernet (LAN Cable)

1. Plug one end of the ethernet cable into the LAN port on the back of your printer
2. Plug the other end into a spare port on your router
3. Power on your printer — wait for the light to turn blue or green
4. Open the Star Quick Setup Utility app on your phone or tablet
5. Select your printer model from the list
6. Follow the on-screen prompts to finish the network connection

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Step 2: Get the MAC Address

The MAC address is a unique identifier for your printer. You’ll need it to register the printer with storekit. To perform a self-print test:

1. Turn off the printer
2. Hold down the FEED button
3. While holding FEED, turn the printer back on
4. Release the button when the test page starts printing

The MAC address is printed on the test page in the format 00:11:62:XX:XX:XX.

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Step 3: Add Printer in storekit

1. Open your storekit dashboard
2. Go to Stores → your store → Settings → Direct Printing
3. Click Connect new printer
4. Select your printer model
5. Enter a name (e.g., “Kitchen Printer”, “Bar Printer”)
6. Enter the MAC address from the test print under MAC Address
7. Configure your print settings (see below)
8. Click Add printer

The printer will appear as “Pending confirmation” until it successfully connects to storekit’s cloud print service.

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Step 4: Confirm Connection

Once the printer connects:

1. Click Connect printer next to the pending printer
2. The printer will print a confirmation receipt. If it does not, click Send again on the Confirmation code screen
3. Enter the code from the receipt under Confirmation code, then click Confirm printer
4. Status will change to Online

You can click the printer icon anytime to send a test print.

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Printer Settings

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Auto vs Manual Printing

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Auto Print

Orders print automatically as soon as they’re placed, whether or not you have accepted them yet. Pre-orders print at the scheduled time minus the printer’s Buffer, or immediately if the buffer is 0. Best for:

• High-volume venues
• Kitchens that work from printed tickets
• Reducing manual steps in order flow

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Manual Print

Orders only print when you click Print on the order in the dashboard. Best for:

• Low-volume venues
• When you prefer to review orders on screen first
• Venues using tablets as the primary order display

Accepting an order never triggers a print in either mode. For how printing and Auto Accept combine, see Auto vs Manual Printing.

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Pre-Order Buffer

The buffer setting delays printing for pre-orders until closer to the collection/delivery time. Example: A customer places an order at 10am for 2pm collection.

• Buffer = 0: Prints immediately at 10am
• Buffer = 30: Prints at 1:30pm (30 minutes before collection)
• Buffer = 60: Prints at 1pm (60 minutes before collection)

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Printer Status

The dashboard shows real-time printer status:

• 🟢 Online - Printer connected and ready
• 🔴 Offline - Printer not reachable

If a printer shows offline:

1. Check the printer is powered on
2. Verify it’s connected to WiFi (check printer’s network light)
3. Ensure the printer is on the same network as when it was set up
4. Try power cycling the printer

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Common Issues

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Need Help?

Printing individual catering labels rather than order tickets? See Print Catering Item Labels for the PDF workflow and label-printer checks. If you’ve tried the steps above and your printer still isn’t working, our support team can walk you through it over the phone.