High-quality images improve your store’s appearance and increase conversion rates. All images uploaded to storekit are automatically optimised and served via CDN for fast loading.
Image Specifications
| Image Type | Recommended Size | Max File Size |
|---|
| Store logo | 1536 x 1536 px | 100 MB |
| Store banner | 2400 x 800 px | 100 MB |
| Product images | 1200 x 1200 px | 100 MB |
| Category images | 1500 x 500 px | 100 MB |
Uploading Images
Product Images
- Open the Dashboard and navigate to Menus → Menu
- Select the product you want to edit
- Click the image area at the top of the product editor
- Choose an image file from your device and confirm the upload
- Save the product
Upload at the highest resolution possible. storekit’s CDN automatically generates optimised versions for different screen sizes, so a larger source image always looks better.
- Open the Dashboard and navigate to Menus → Menu
- Select the category you want to update
- Click the header image area at the top of the category editor
- Upload an image — use a wide, short banner-style image (the image displays at full width with no height constraint, so shorter images work best)
- Save the category
Best Practices
- Use high-quality photos — Clear, well-lit images significantly increase order rates
- Consistent aspect ratios — Keep images consistent across products for a polished look
- Natural lighting — Food photos look best with soft, natural light
- Simple backgrounds — Avoid cluttered backgrounds that distract from the product
- Correct orientation — Ensure images are not rotated or upside down before uploading
storekit uses Uploadcare for image processing, which supports a wide range of image formats including PNG, JPG, GIF, WebP, HEIC, TIFF, and BMP. Images are automatically converted and optimised for delivery.
| Format | Best For |
|---|
| PNG | Logos, graphics with transparency |
| JPG | Photographs, food images |
| WebP | Modern format with smaller file sizes |
| GIF | Animated product images |
| HEIC | Photos taken on iPhone |
Troubleshooting
Image Won’t Upload
Cause: The file exceeds the 100 MB size limit, uses an unsupported format, or a browser extension is interfering.
Fix:
- Check the file size — compress or resize the image if it exceeds 100 MB
- Ensure the file is a supported image format (PNG, JPG, GIF, WebP, HEIC, TIFF, or BMP)
- Try a different browser or disable browser extensions
- Clear your browser cache and retry
Image Looks Blurry
Cause: The source image resolution is too low for the display size.
Fix: Upload an image that meets or exceeds the recommended resolution for that image type (see the specifications table above). For product images, aim for at least 1200 x 1200 px to look sharp on Retina displays — higher is always better since storekit downscales automatically.
I Use a POS Integration and Can’t Change Images
Cause: POS-synced menus may lock product editing in the storekit Dashboard. When a POS integration manages your menu, changes made in the Dashboard can be overwritten on the next sync.
Fix: Update images directly in your POS system and let them sync to storekit. If your POS does not support image uploads, contact support to discuss unlocking image editing. See POS Integration Overview for details on how synced menus work. 