Skip to main content
Archiving is for orders that should never have counted: test orders placed while setting up a store, staff practice orders, or an accidental duplicate. It is not a way to tidy the order list or mark orders as dealt with.
Archived orders are excluded from order reporting — sales figures, average order value, Z-reports and order CSV exports all drop them by default. Archiving a genuine customer order makes your figures wrong. Use Complete, Cancel order or a refund instead; those keep the order in your reporting.

​
What Archiving Does

  • Hides the order from Orders → Live Orders and Orders → All Orders
  • Excludes it from order reporting and, by default, from order CSV exports
  • Leaves its payments in place — card charges and refunds taken through storekit Payments still appear in All Transactions, so money can still be reconciled
  • Keeps the data — nothing is deleted, and you can unarchive it at any time

​
How to Archive an Order

1

Open the order

Open the order from Orders → All Orders (or Live Orders if it is from today).
2

Archive it

Click More actions → Archive, then confirm with Archive Order.
To archive several test orders at once, tick them in All Orders and click Archive.

​
Finding and Unarchiving Orders

Archived orders stay searchable: in All Orders, open Filters and turn on Show archived orders. Open the order and click More actions → Unarchive, then confirm with Unarchive Order, to bring it back into your order list and reports.