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Orders → Live Orders is the dashboard page your team works from during service: today’s orders arrive in real time, you accept them, move them through preparation and mark them complete. This guide covers that page and the store settings that change how it behaves.
There is no storekit app to download for merchants on iOS or Android. Live Orders runs in any browser at dashboard.storekit.com, including on a phone or tablet.
If your kitchen works from a POS or a printed ticket instead of a screen, see POS integrations, Direct Printing or the Kitchen Display. Most POS-connected stores still keep Live Orders open for customer-service questions, refunds and orders that fail to reach the till.

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The Live Orders Page

Live Orders feed showing today's orders with status badges and the green connection dot
The left-hand list shows every order for today, newest first. Each row shows a fulfilment icon, the order code (for example #B7K2), the status badge, the customer’s first name and last-name initial (or Guest), the table for in-store orders, the item count, and how long ago the order was placed. Pre-orders due later today show their due time instead (for example in 7h). The controls in the header: A new-order sound plays each time an order arrives while the page is open. It plays once per order and there is no on/off switch or volume control for it in the dashboard.

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Pre-Orders and Future Orders

Live Orders shows today’s orders only. Pre-orders for future dates do not appear here until the day they are due; find them under Orders → All Orders (see All Orders and Exports) or, for scheduled catering, Orders → Calendar.

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Working an Order

Click an order to open it. The header repeats the order code and store, with Delay, Print Item Labels, Print and More actions. Below it are the customer, the items and totals, and a Timeline where staff can leave comments only your team can see.
A pending pickup order open in Live Orders with Reject order and Accept order buttons

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Accepting or Rejecting

A Pending order shows Accept order and Reject order. Accepting confirms the order to the customer. Rejecting notifies the customer but does not refund the payment automatically — see Rejected before you use it. If you would rather skip this step, turn on Auto Accept — see Settings That Affect Live Orders.

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Progressing the Order

Once accepted, the green button moves the order to its next status. The label depends on the fulfilment method: Ready for pickup and Out for Delivery trigger the matching customer notification. What every status means is on Order Statuses.
An accepted delivery order showing the Preparing button, items, totals and the delivery address map

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Running Late

Click Delay to push the estimated time back by 1, 2, 5, 10 or 20 minutes. storekit emails customers who provided an email address and texts customers who provided a phone number when Text (SMS) notifications is enabled. See Order Delay Notifications for the customer’s view.

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More Actions

The More actions menu on an order: View status page, Prep Mode, Email receipt, Archive, Cancel order, Resend order to POS, Invoice
Click More actions for per-order tools. Which entries appear depends on the order and your store’s setup:

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Filtering the Feed

The Live Orders filters panel with store selector, status toggles, fulfilment methods, Table Area and Table
Click Filters to open the panel:
  • Select store — for accounts with more than one store. Leave it empty to see every store; the store name then appears on each row.
  • Show accepted orders — turn off to see only orders still waiting for a decision.
  • Show failed orders only — orders that could not be sent to the POS. See Failed.
  • Fulfillment methods — In Store, Delivery and Pickup. Stores with catering enabled also see Catering delivery and Catering pickup. This list is fixed.
  • Table Area and Table — for in-store orders, once a single store is selected.
Clear filters resets everything. Filters are not saved between sessions.

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Quick Store Settings From Live Orders

The Operations panel in Live Orders with Auto Accept, Snooze Orders and Preparation Time
Click Operations to change the settings you most often need mid-service without leaving the page. Pick the store at the top, then:
  • Auto Accept — accept every incoming order automatically. The same setting as in the store’s settings below.
  • Snooze Orders — stop taking orders for 5 mins, 10 mins, 15 mins or 30 mins while the kitchen catches up. Ordering resumes on its own; see Disable Ordering for longer closures.
  • Preparation Time — the minutes quoted to customers before they order, set separately for Delivery orders and Pickup orders (a single Average prep time for Order & Pay stores).
Click Save to apply.

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Settings That Affect Live Orders

These live at Stores → your store → Settings → Operations and change how orders arrive and progress. The full page is described in Operations Settings.
Auto Accept and Auto Ready sections of the Operations settings page
Order Notifications section with Email & Browser and Browser Only options

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Troubleshooting

  1. Look at the dot in the top-left corner. If it is red with Connection Error, check the internet connection, then refresh the page. Try Chrome or Edge, and clear the browser cache if it stays red.
  2. Open Orders → All Orders to check whether the order exists — it may be a pre-order for a future date, which does not show in Live Orders until that day.
Tablet and kiosk users: disable battery saver and auto-sleep on the device. They suspend the browser tab in the background and break the real-time connection. Keep Live Orders as the active foreground tab on any device dedicated to orders.
The sound plays once per new order while Live Orders is open and on screen. It does not repeat until you acknowledge the order, and there is no on/off switch or volume control for it in the dashboard. Work through these in order:
  1. Turn the device volume up. On an iPhone or iPad, also check the hardware silent switch — it silences browser sound even with the volume up.
  2. Make sure the browser tab is not muted (right-click the tab and look for Unmute site) and that the dashboard is allowed to play sound in the browser’s per-site settings.
  3. Click once anywhere on the page after it loads. Browsers block sound until the page has been interacted with, so a screen nobody has touched since loading stays silent. A Sound notification unavailable message means the browser refused to play the sound — click the page, and the next order will play it.
  4. Use Google Chrome (or Edge). This fixes most “no sound” reports: other browsers, especially in-app or embedded ones, apply stricter audio rules.
  5. Keep the tab open and in the foreground. The sound only plays for orders that arrive while Live Orders is on screen; nothing replays when you come back to it.
  6. Check what the store network allows. The sound is downloaded from storekit’s CDN (ucarecdn.com), so a locked-down network, firewall or content filter can block it. If it cannot be downloaded the dashboard shows Sound cannot be loaded and falls back to a very short, quiet tone. Allow ucarecdn.com on the network.
Do not rely on the browser sound alone on a shared tablet — it needs that tab to stay awake and in the foreground. Add a second route that does not depend on it:
  • Direct printing — a ticket prints for every order.
  • Order emails to your team — Stores → your store → Settings → Operations → Order Notifications → Sent to you → Email & Browser.
  • Customer-facing SMS and email are separate from staff alerts — see Customer Order Notifications.

Order Statuses

What each status means and what the customer sees.

All Orders and Exports

Search order history, bulk-accept, and export to CSV.

Kitchen Display

A ticket board for the kitchen, separate from Live Orders.

Operations Settings

Prep time, Auto Accept, Auto Ready and notifications in full.