Managing Live Orders

storekit offers multiple ways to manage orders depending on your operation. You can use the dashboard, integrate with a POS system, or rely on direct printing - or combine all three.

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Ways to Manage Orders

Most operations use a combination - for example, POS integration for the kitchen plus the dashboard for customer service queries.

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Live Orders

The Live Orders view is your real-time command centre for managing active orders. Orders > Live Orders

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What You See

• Real-time feed of today’s orders
• Connection status indicator (green = connected)
• Audio alerts for new orders
• Order cards showing status, items, customer, and timing

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Connection & Real-Time Updates

Live Orders relies on a persistent real-time connection to deliver new orders to your screen automatically.

• Green dot — you are connected and orders will appear automatically.
• Red dot with “Connection Error” — the connection has dropped. New orders will not appear until the connection is restored.

If the indicator is not green:

1. Check your internet connection is active.
2. Refresh the browser page.
3. Try a different browser (Chrome or Edge recommended).
4. Clear the browser cache and reload.

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Order Actions

Click an order to open the detail panel where you can:

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Filtering Orders

Click Filters to narrow down by:

• Venue (for multi-location accounts)
• Fulfillment type (Pickup, Delivery, Dine-in)
• Order status
• Table (for dine-in orders)
• Show/hide completed orders

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Operations Sidebar

Click Operations to access quick actions:

• Snooze menu items across venues
• View snoozed items
• Quick venue switching

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Full-Screen Mode

Click the expand button to enter full-screen mode - useful for dedicated order display screens in the kitchen.

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Pre-Orders and Future Orders

Live Orders only shows orders for today. Pre-orders scheduled for future dates do not appear here. To view and accept pre-orders, switch to the All Orders view instead. You can filter by date to find upcoming scheduled orders.

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All Orders

The All Orders view shows your complete order history with powerful search and export features. Orders > All Orders

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Features

• Search by order code, customer name, or email
• Filter by date range, venue, status, and fulfillment type
• Filter by discount (orders with or without a discount applied)
• Sort by any column
• Select multiple orders for bulk actions
• Export to CSV

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Bulk Actions

Select multiple orders to:

• Accept all pending orders at once
• Complete multiple orders at once
• Export selected orders

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Exporting Orders

Click Export to download order data as CSV. Choose which fields to include and the date range.

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POS Integration

With a POS integration, orders are sent directly to your point-of-sale system. The kitchen works from the POS rather than the storekit dashboard.

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How It Works

1. Customer places order on storekit
2. Order is automatically sent to your POS
3. Kitchen prepares order from POS tickets
4. Order status syncs back to storekit

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Supported POS Systems

• Lightspeed K-Series
• Zonal
• Tissl
• PointOne
• Deliverect (middleware for multiple POS systems)
• And more

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When to Use POS Integration

• Your kitchen already works from POS tickets
• You need unified reporting across all order sources
• You want order items to sync to your existing inventory

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Direct Printing

Direct printing automatically sends order tickets to your kitchen printer when orders are placed.

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How It Works

1. Customer places order
2. Ticket prints automatically (or when you accept)
3. Kitchen prepares from printed ticket
4. You update status in dashboard (or via POS)

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Print Modes

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Split Printing

Route different categories to different printers:

• Food items → Kitchen printer
• Drinks → Bar printer
• Desserts → Pastry station

See Direct Printing for setup instructions.

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Choosing Your Workflow

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Dashboard Only

Best for: Small operations, new stores, or those without POS systems.

• Manage everything from Live Orders
• Print tickets manually or use auto-print
• Simple setup, no integrations needed

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POS Integration

Best for: Established kitchens with existing POS workflows.

• Orders flow directly to POS
• Kitchen works from familiar system
• Dashboard used for customer service only

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Dashboard + Printing

Best for: Operations wanting dashboard control with kitchen tickets.

• Accept orders in dashboard
• Tickets print for kitchen
• Full visibility and control

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Full Integration

Best for: Multi-location brands with complex operations.

• POS integration for kitchen
• Dashboard for customer service and reporting
• Printing as backup
• All channels synced

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Troubleshooting