There is no storekit app to download for merchants on iOS or Android. Orders are managed in the dashboard at
dashboard.storekit.com, which works in any browser — including the browser on a phone or tablet, so there is nothing to install. Any storekit app you find in the App Store or Google Play is a customer-facing ordering app (App Studio) built for a brand’s own customers; it cannot be used to receive or manage orders.Ways to Manage Orders
Most operations use a combination - for example, POS integration for the kitchen plus the dashboard for customer service queries.
Live Orders
The Live Orders view is your real-time command centre for managing active orders. Orders > Live OrdersWhat You See
- Real-time feed of today’s orders
- Connection status indicator (green = connected)
- Audio alerts for new orders
- Order cards showing status, items, customer, and timing
Connection & Real-Time Updates
Live Orders relies on a persistent real-time connection to deliver new orders to your screen automatically.- Green dot — you are connected and orders will appear automatically.
- Red dot with “Connection Error” — the connection has dropped. New orders will not appear until the connection is restored.
- Check your internet connection is active.
- Refresh the browser page.
- Try a different browser (Chrome or Edge recommended).
- Clear the browser cache and reload.
Order Actions
Click an order to open the detail panel where you can:
Open an order and click More actions for further per-order actions. Which items appear depends on the order and your store’s setup; two useful ones are:
Filtering Orders
Click Filters to narrow down by:- Venues (for multi-location accounts)
- Fulfillment methods — In Store, Delivery, or Pickup
- Order status
- Table Area and Table (for in-store orders)
- Show failed orders only
The fulfillment filters are fixed: In Store, Delivery, and Pickup. Enabling catering does not add a catering option to these filters. Catering orders show their fulfillment method in the Type column of All Orders, and scheduled catering orders are listed under Orders → Calendar.
Operations Sidebar
Click Operations to access quick actions:- Snooze menu items across venues
- View snoozed items
- Quick venue switching
Full-Screen Mode
Click the expand button to enter full-screen mode - useful for dedicated order display screens in the kitchen.Pre-Orders and Future Orders
Live Orders only shows orders for today. Pre-orders scheduled for future dates do not appear here. To view and accept pre-orders, switch to the All Orders view instead. You can filter by date to find upcoming scheduled orders.All Orders
The All Orders view shows your complete order history with powerful search and export features. Orders > All OrdersFeatures
- Search by order code, customer name, or email
- Filter by date range, venue and Order status
- Filter by fulfillment method using the All orders dropdown above the list — All Orders, In Store, Delivery, or Pickup
- Filter by discount (orders with or without a discount applied)
- Sort by any column
- Select multiple orders for bulk actions
- Export to CSV
Bulk Actions
Select multiple orders to:- Accept all pending orders at once
- Complete multiple orders at once
- Export selected orders
Exporting Orders
Set the date range and filters you want in All Orders first, or tick specific orders — the export uses your current view. Then click Export and choose a format: Expanded gives each product in an order its own row, Compact summarises each order in a single row and omits the product columns. There is no field picker; storekit emails the CSV to the address you are signed in with. Both formats include the Order id and Order Code columns — see Order and payment identifiers for which is which.POS Integration
With a POS integration, orders are sent directly to your point-of-sale system. The kitchen works from the POS rather than the storekit dashboard.How It Works
- Customer places order on storekit
- Order is automatically sent to your POS
- Kitchen prepares order from POS tickets
- Order status syncs back to storekit
Supported POS Systems
- Lightspeed K-Series
- Zonal
- Tissl
- PointOne
- Deliverect (middleware for multiple POS systems)
- And more
When to Use POS Integration
- Your kitchen already works from POS tickets
- You need unified reporting across all order sources
- You want order items to sync to your existing inventory
Direct Printing
Direct printing automatically sends order tickets to your kitchen printer when orders are placed.How It Works
- Customer places order
- Ticket prints automatically (or when you accept)
- Kitchen prepares from printed ticket
- You update status in dashboard (or via POS)
Print Modes
Split Printing
Route different categories to different printers:- Food items → Kitchen printer
- Drinks → Bar printer
- Desserts → Pastry station
Choosing Your Workflow
Dashboard Only
Best for: Small operations, new stores, or those without POS systems.- Manage everything from Live Orders
- Print tickets manually or use auto-print
- Simple setup, no integrations needed
POS Integration
Best for: Established kitchens with existing POS workflows.- Orders flow directly to POS
- Kitchen works from familiar system
- Dashboard used for customer service only
Dashboard + Printing
Best for: Operations wanting dashboard control with kitchen tickets.- Accept orders in dashboard
- Tickets print for kitchen
- Full visibility and control
Full Integration
Best for: Multi-location brands with complex operations.- POS integration for kitchen
- Dashboard for customer service and reporting
- Printing as backup
- All channels synced