storekit offers multiple ways to manage orders depending on your operation. You can use the dashboard, integrate with a POS system, or rely on direct printing - or combine all three.
Ways to Manage Orders
| Method | Best for | How it works |
|---|
| Live Orders | Active order management | Real-time feed of today’s orders |
| All Orders | History and reporting | Searchable list of all orders |
| POS Integration | Kitchen workflow | Orders sent directly to your POS |
| Direct Printing | Kitchen tickets | Orders auto-print to your printer |
Live Orders
The Live Orders view is your real-time command centre for managing active orders.
Orders > Live Orders
What You See
- Real-time feed of today’s orders
- Connection status indicator (green = connected)
- Audio alerts for new orders
- Order cards showing status, items, customer, and timing
Connection & Real-Time Updates
Live Orders relies on a persistent real-time connection to deliver new orders to your screen automatically.
- Green dot — you are connected and orders will appear automatically.
- Red dot with “Connection Error” — the connection has dropped. New orders will not appear until the connection is restored.
If the indicator is not green:
- Check your internet connection is active.
- Refresh the browser page.
- Try a different browser (Chrome or Edge recommended).
- Clear the browser cache and reload.
Tablet and kiosk users: Disable battery saver and auto-sleep modes on your device. These features can suspend the browser tab in the background and break the real-time connection, which prevents new orders from appearing.For the most reliable experience, keep the Live Orders tab as the active foreground tab on any device dedicated to order management.
Order Actions
Click an order to open the detail panel where you can:
| Action | When to use |
|---|
| Accept | Confirm you’re preparing the order |
| Reject | Decline the order (with reason) |
| Preparing | Mark order as in progress |
| Ready for Pickup | Notify customer their order is ready |
| Out for Delivery | Hand off to driver |
| Complete | Close the order |
Filtering Orders
Click Filters to narrow down by:
- Venue (for multi-location accounts)
- Fulfillment type (Pickup, Delivery, Dine-in)
- Order status
- Table (for dine-in orders)
- Show/hide completed orders
Click Operations to access quick actions:
- Snooze menu items across venues
- View snoozed items
- Quick venue switching
Full-Screen Mode
Click the expand button to enter full-screen mode - useful for dedicated order display screens in the kitchen.
Pre-Orders and Future Orders
Live Orders only shows orders for today. Pre-orders scheduled for future dates do not appear here.
To view and accept pre-orders, switch to the All Orders view instead. You can filter by date to find upcoming scheduled orders.
All Orders
The All Orders view shows your complete order history with powerful search and export features.
Orders > All Orders
Features
- Search by order code, customer name, or email
- Filter by date range, venue, status, and fulfillment type
- Filter by discount (orders with or without a discount applied)
- Sort by any column
- Select multiple orders for bulk actions
- Export to CSV
Bulk Actions
Select multiple orders to:
- Accept all pending orders at once
- Complete multiple orders at once
- Export selected orders
Exporting Orders
Click Export to download order data as CSV. Choose which fields to include and the date range.
POS Integration
With a POS integration, orders are sent directly to your point-of-sale system. The kitchen works from the POS rather than the storekit dashboard.
How It Works
- Customer places order on storekit
- Order is automatically sent to your POS
- Kitchen prepares order from POS tickets
- Order status syncs back to storekit
Supported POS Systems
- Lightspeed K-Series
- Zonal
- Tissl
- PointOne
- Deliverect (middleware for multiple POS systems)
- And more
When to Use POS Integration
- Your kitchen already works from POS tickets
- You need unified reporting across all order sources
- You want order items to sync to your existing inventory
With POS integration, you typically don’t need to manage orders in the storekit dashboard - the POS handles the kitchen workflow.
Direct Printing
Direct printing automatically sends order tickets to your kitchen printer when orders are placed.
How It Works
- Customer places order
- Ticket prints automatically (or when you accept)
- Kitchen prepares from printed ticket
- You update status in dashboard (or via POS)
Print Modes
| Mode | Behaviour |
|---|
| Auto-print | Prints immediately when order is placed |
| Print on accept | Prints when you accept the order |
Split Printing
Route different categories to different printers:
- Food items → Kitchen printer
- Drinks → Bar printer
- Desserts → Pastry station
See Direct Printing for setup instructions.
Choosing Your Workflow
Dashboard Only
Best for: Small operations, new stores, or those without POS systems.
- Manage everything from Live Orders
- Print tickets manually or use auto-print
- Simple setup, no integrations needed
POS Integration
Best for: Established kitchens with existing POS workflows.
- Orders flow directly to POS
- Kitchen works from familiar system
- Dashboard used for customer service only
Dashboard + Printing
Best for: Operations wanting dashboard control with kitchen tickets.
- Accept orders in dashboard
- Tickets print for kitchen
- Full visibility and control
Full Integration
Best for: Multi-location brands with complex operations.
- POS integration for kitchen
- Dashboard for customer service and reporting
- Printing as backup
- All channels synced
Troubleshooting
Orders not appearing?
- Check the connection status indicator in Live Orders — it should be green.
- Refresh the page to re-establish the real-time connection.
- Switch to All Orders to verify whether the order exists — it may be a pre-order scheduled for a future date.
Audio alerts not working?
- Make sure the browser tab is not muted (right-click the tab to check).
- Check that your device volume is turned up.
- Confirm the browser has permission to play audio — some browsers block auto-play until you interact with the page.
