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storekit offers multiple ways to manage orders depending on your operation. You can use the dashboard, integrate with a POS system, or rely on direct printing - or combine all three.
There is no storekit app to download for merchants on iOS or Android. Orders are managed in the dashboard at dashboard.storekit.com, which works in any browser — including the browser on a phone or tablet, so there is nothing to install. Any storekit app you find in the App Store or Google Play is a customer-facing ordering app (App Studio) built for a brand’s own customers; it cannot be used to receive or manage orders.

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Ways to Manage Orders

Most operations use a combination - for example, POS integration for the kitchen plus the dashboard for customer service queries.

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Live Orders

The Live Orders view is your real-time command centre for managing active orders. Orders > Live Orders

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What You See

  • Real-time feed of today’s orders
  • Connection status indicator (green = connected)
  • Audio alert when a new order arrives, while the page is open (troubleshooting)
  • Order cards showing status, items, customer, and timing

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Connection & Real-Time Updates

Live Orders relies on a persistent real-time connection to deliver new orders to your screen automatically.
  • Green dot — you are connected and orders will appear automatically.
  • Red dot with “Connection Error” — the connection has dropped. New orders will not appear until the connection is restored.
If the indicator is not green, first check status.storekit.com to rule out a platform incident — during an incident no local troubleshooting will help. Otherwise:
  1. Check your internet connection is active.
  2. Refresh the browser page.
  3. Try a different browser (Chrome or Edge recommended).
  4. Clear the browser cache and reload.
Tablet and kiosk users: Disable battery saver and auto-sleep modes on your device. These features can suspend the browser tab in the background and break the real-time connection, which prevents new orders from appearing.For the most reliable experience, keep the Live Orders tab as the active foreground tab on any device dedicated to order management.

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Order Actions

Click an order to open the detail panel where you can: Open an order and click More actions for further per-order actions. Which items appear depends on the order and your store’s setup; two useful ones are:
Fix whatever stopped the order syncing (for example the POS terminal being off) before you use Resend order to POS, otherwise the retry fails the same way. See POS Troubleshooting for the full flow.

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Filtering Orders

Click Filters to narrow down by:
  • Venues (for multi-location accounts)
  • Fulfillment methods — In Store, Delivery, or Pickup
  • Order status
  • Table Area and Table (for in-store orders)
  • Show failed orders only
The fulfillment filters are fixed: In Store, Delivery, and Pickup. Enabling catering does not add a catering option to these filters. Catering orders show their fulfillment method in the Type column of All Orders, and scheduled catering orders are listed under Orders → Calendar.

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Operations Sidebar

Click Operations to access quick actions:
  • Snooze menu items across venues
  • View snoozed items
  • Quick venue switching

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Full-Screen Mode

Click the expand button to enter full-screen mode - useful for dedicated order display screens in the kitchen.

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Pre-Orders and Future Orders

Live Orders only shows orders for today. Pre-orders scheduled for future dates do not appear here. To view and accept pre-orders, switch to the All Orders view instead. You can filter by date to find upcoming scheduled orders.

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All Orders

The All Orders view shows your complete order history with powerful search and export features. Orders > All Orders

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Features

  • Search by order code, customer name, or email
  • Filter by date range, venue and Order status
  • Filter by fulfillment method using the All orders dropdown above the list — All Orders, In Store, Delivery, or Pickup
  • Filter by discount (orders with or without a discount applied)
  • Sort by any column
  • Select multiple orders for bulk actions
  • Export to CSV

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Bulk Actions

Select multiple orders to:
  • Accept all pending orders at once
  • Complete multiple orders at once
  • Export selected orders

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Exporting Orders

Set the date range and filters you want in All Orders first, or tick specific orders — the export uses your current view. Then click Export and choose a format: Expanded gives each product in an order its own row, Compact summarises each order in a single row and omits the product columns. There is no field picker; storekit emails the CSV to the address you are signed in with. Both formats include the Order id and Order Code columns — see Order and payment identifiers for which is which.

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POS Integration

With a POS integration, orders are sent directly to your point-of-sale system. The kitchen works from the POS rather than the storekit dashboard.

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How It Works

  1. Customer places order on storekit
  2. Order is automatically sent to your POS
  3. Kitchen prepares order from POS tickets
  4. Order status syncs back to storekit

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Supported POS Systems

  • Lightspeed K-Series
  • Zonal
  • Tissl
  • PointOne
  • Deliverect (middleware for multiple POS systems)
  • And more

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When to Use POS Integration

  • Your kitchen already works from POS tickets
  • You need unified reporting across all order sources
  • You want order items to sync to your existing inventory
With POS integration, you typically don’t need to manage orders in the storekit dashboard - the POS handles the kitchen workflow.

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Direct Printing

Direct printing automatically sends order tickets to your kitchen printer when orders are placed.

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How It Works

  1. Customer places order
  2. Ticket prints automatically (or when you accept)
  3. Kitchen prepares from printed ticket
  4. You update status in dashboard (or via POS)

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Split Printing

Route different categories to different printers:
  • Food items → Kitchen printer
  • Drinks → Bar printer
  • Desserts → Pastry station
See Direct Printing for setup instructions.

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Choosing Your Workflow

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Dashboard Only

Best for: Small operations, new stores, or those without POS systems.
  • Manage everything from Live Orders
  • Print tickets manually or use auto-print
  • Simple setup, no integrations needed

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POS Integration

Best for: Established kitchens with existing POS workflows.
  • Orders flow directly to POS
  • Kitchen works from familiar system
  • Dashboard used for customer service only

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Dashboard + Printing

Best for: Operations wanting dashboard control with kitchen tickets.
  • Accept orders in dashboard
  • Tickets print for kitchen
  • Full visibility and control

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Full Integration

Best for: Multi-location brands with complex operations.
  • POS integration for kitchen
  • Dashboard for customer service and reporting
  • Printing as backup
  • All channels synced

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Troubleshooting

Orders not appearing?
  1. Check the connection status indicator in Live Orders — it should be green.
  2. Refresh the page to re-establish the real-time connection.
  3. Switch to All Orders to verify whether the order exists — it may be a pre-order scheduled for a future date.
Audio alerts not working?The new-order sound plays once per new order while the Live Orders page is open. It does not repeat or keep ringing until you acknowledge the order, and there is no on/off switch or volume control for it in the dashboard — it plays whenever an order arrives on an open Live Orders page. Work through these in order:
  1. Turn the device volume up. On an iPhone or iPad, also check the hardware silent switch — it silences browser sound even when the volume is up.
  2. Make sure the browser tab itself is not muted (right-click the tab and look for Unmute site), and that the dashboard is allowed to play sound in the browser’s per-site sound settings.
  3. Click once anywhere on the Live Orders page after loading it. Browsers block sound until the page has been interacted with, so a screen nobody has touched since it loaded stays silent. A Sound notification unavailable message in the dashboard means the browser refused to play the sound — click the page, and the next order will play it.
  4. Use Google Chrome (or Edge) on the device that watches orders. This is what fixes most reported “no sound” cases: other browsers — especially in-app or embedded browsers — apply stricter audio rules.
  5. Keep the tab open and in the foreground. The sound only plays for orders that arrive while Live Orders is on screen: if the tab is closed, switched away from, or the device sleeps, no sound plays, and nothing replays when you come back to it. On a dedicated tablet, disable battery saver and auto-sleep.
  6. Check what your store network allows. The sound is an audio file the dashboard downloads from storekit’s CDN (ucarecdn.com) rather than something built into the page, so a locked-down store network, firewall, or content filter can block it. If it cannot be downloaded the dashboard shows Sound cannot be loaded, and falls back to a very short, quiet tone that is easy to miss in a busy kitchen. Allow ucarecdn.com on the network.
Orders arrive but nobody notices?Do not rely on the browser sound alone on a shared tablet — it needs that tab to stay awake and in the foreground. Add a second route that does not depend on it:
  • Direct printing — a ticket prints for every order.
  • Order emails to your team — Stores → your store → Settings → Operations → Order Notifications → Sent to you → Email & Browser. See Operations Settings.
  • Customer-facing SMS and email are separate from staff alerts — see Customer Order Notifications.

Related topics

Orders OverviewOrder StatusesOrder Delay NotificationsMoving OrdersArchiving Orders