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Move a pre-order to a different date or time when the original schedule no longer works.

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When to Move an Order

Moving an order is useful when:
  • Customer requests a change — the customer contacts you to reschedule
  • Operational reasons — staffing changes or capacity adjustments
  • Rescheduling due to issues — supply problems or unexpected closures

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How to Move an Order

1

Find the Order

Locate the order in your dashboard using the order list or search.
2

Open Order Details

Click on the order to open its detail panel.
3

Move or Reschedule

Click Move or Reschedule to change the order’s scheduled time.
4

Select New Date and Time

Choose the new date and time for the order.
5

Confirm

Confirm the change. The customer is notified of the updated schedule.
Moving orders only applies to pre-orders with a scheduled date and time. ASAP orders cannot be moved.