When to Move an Order
Moving an order is useful when:- Customer requests a change — the customer contacts you to reschedule
- Operational reasons — staffing changes or capacity adjustments
- Rescheduling due to issues — supply problems or unexpected closures
How to Move an Order
1
Find the Order
Go to Orders → All Orders and search for the order, then click it to open the order page.
2
Click the Scheduled Date and Time
On the order page, the fulfillment line shows the scheduled date and time as underlined text (for example
Pickup at Aug 7th, 12:30). Click it to open Change this order’s date & time slot.3
Select New Date and Time
Pick a Day, then a Time slot. Each slot shows how many orders, items and value are already booked into it, and slots at capacity are marked
(Full).4
Choose What to Re-Send
Tick the follow-up actions you need: Cancel pre-order print jobs, Re-queue pre-order print jobs, and — where the integration is connected — Cancel & rebook orkestro delivery, Cancel & rebook PedalMe delivery or Reschedule deliverect order.
5
Save changes
Click Save changes. The customer is emailed (and texted, if SMS notifications are on) about the new time.
Other than the integrations listed above, the change is not pushed to external systems. The modal states: “This won’t update any external systems like your POS or delivery system.”
Limitations
Moving an order only changes the scheduled pre-order slot. The following are not possible.You Cannot Move an Order to the Past
An order can only be moved to a future date and time that still has an available slot. The Day dropdown only offers today and later dates, and if you save a time that has already passed, the change is rejected with Time slot expired — “Sorry, the time slot you selected is no longer available.” There is no way to move an order onto a date or time that has already passed, and no way to backdate an order so it appears in an earlier day’s figures.Only Scheduled Pre-Orders Can Be Moved
The clickable date and time only appears on orders that have a scheduled pre-order slot. ASAP orders have no scheduled slot, so there is nothing to click and there is no way to turn an ASAP order into a scheduled one — the customer has to place a new order with the slot they want.Days and Slots Must Already Be Open
You can only choose from days and slots the store is already accepting pre-orders for. If the day you want is missing, or the slot list showsSorry, no slots left today, change the store’s availability first (Stores → [your store] → Settings → Pre-Orders) and then move the order. There is no way to place an order into a closed day or a full slot from this modal.
Completed Orders Cannot Be Rescheduled
Once an order has been completed, rescheduling it has no effect on the fulfillment that already happened — and because the new time must be in the future, there is no way to move a finished order back to when it was actually collected or delivered. Correct a mistake with a refund or a new order instead.Orders Cannot Be Merged
There is no way to merge two orders into one, and no way to move items from one order into another. Each order stays separate with its own order code, payment and receipt. If a customer wants everything together, cancel and refund one order and ask them to re-order the items on the other.Related
- Orders Overview — learn about order types and fulfillment
- Managing Live Orders — handle incoming orders in real-time