When to Move an Order
Moving an order is useful when:- Customer requests a change — the customer contacts you to reschedule
- Operational reasons — staffing changes or capacity adjustments
- Rescheduling due to issues — supply problems or unexpected closures
How to Move an Order
1
Find the Order
Locate the order in your dashboard using the order list or search.
2
Open Order Details
Click on the order to open its detail panel.
3
Move or Reschedule
Click Move or Reschedule to change the order’s scheduled time.
4
Select New Date and Time
Choose the new date and time for the order.
5
Confirm
Confirm the change. The customer is notified of the updated schedule.
Moving orders only applies to pre-orders with a scheduled date and time. ASAP orders cannot be moved.
Related
- Orders Overview — learn about order types and fulfillment
- Managing Live Orders — handle incoming orders in real-time