Blocked Orders

The Blocked Orders log shows orders that customers attempted to place but were rejected by the system. These are orders that never reached your kitchen - they were blocked at checkout for a specific reason.

Viewing Blocked Orders

Go to Reports > Logs in the dashboard to see the blocked orders log. Each entry shows:

Date - When the order attempt occurred
Block reason - Why the order was rejected
Order type - Pickup, Delivery, or Dine-in
Total - The order value
Items - What was in the cart
Customer - Who attempted the order

Block Reasons

Availability Issues

Reason	Description
`sold_out`	One or more items are snoozed or out of stock
`venue_closed`	Store is not accepting orders at this time
`time_slot_expired`	Pre-order time has passed or is too soon
`preorder_outside_special_hours`	Pre-order falls outside special opening hours
`item_unavailable_today`	Item is not available on this day
`order_cutoff_reached`	Order cutoff time for this slot has passed

Order Value Issues

Reason	Description
`min_delivery_value_error`	Order below minimum for delivery
`min_pickup_value_error`	Order below minimum for pickup
`min_in_store_value_error`	Order below minimum for dine-in
`max_delivery_value_error`	Order exceeds maximum for delivery
`max_pickup_value_error`	Order exceeds maximum for pickup
`max_in_store_value_error`	Order exceeds maximum for dine-in
`min_item_quantity_error`	Order doesn’t meet minimum item quantity

Slot Limits

Reason	Description
`slot_quantity_limit_exceeded`	Too many orders in this time slot
`slot_monetary_limit_exceeded`	Revenue limit for this slot reached
`slot_item_quantity_limit_exceeded`	Item quantity limit for this slot reached

Payment & Discount Issues

Reason	Description
`bad_total`	Cart total doesn’t match (usually a sync issue)
`invalid_discount`	Discount code is invalid or expired
`gift_card_error`	Gift card processing failed
`piggy_voucher_error`	Piggy voucher is invalid or expired
`como_error`	Como loyalty reward issue
`como_insufficient_balance`	Not enough Como points

Other Issues

Reason	Description
`missing_customer_fields`	Required customer info not provided
`bill_closed`	Dine-in bill is already closed
`delivery_too_far`	Delivery address outside delivery zones
`modifier_not_found`	Selected modifier no longer exists

Using the Blocked Orders Log

The log helps you identify:

Menu sync issues - Frequent sold_out blocks may indicate your menu availability isn’t updating correctly
Slot capacity - slot_*_exceeded blocks show when you’re hitting operational limits
Pricing mismatches - bad_total blocks can indicate caching or sync issues

Exporting Data

Click Export to download the blocked orders as a CSV file for further analysis.

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Blocked Orders

Viewing Blocked Orders

Block Reasons

Availability Issues

Order Value Issues

Slot Limits

Payment & Discount Issues

Other Issues

Using the Blocked Orders Log

Exporting Data

​Viewing Blocked Orders

​Block Reasons

​Availability Issues

​Order Value Issues

​Slot Limits

​Payment & Discount Issues

​Other Issues

​Using the Blocked Orders Log

​Exporting Data

Viewing Blocked Orders

Block Reasons

Availability Issues

Order Value Issues

Slot Limits

Payment & Discount Issues

Other Issues

Using the Blocked Orders Log

Exporting Data