Order codes are short identifiers used to reference orders at pickup, on printed tickets, and in customer communications. storekit supports different generation strategies to suit your operational needs.
What Are Order Codes?
Each order receives a random code (e.g., “A1B2”, “7X9K”) that:
- Appears on the customer’s order confirmation screen
- Prints on kitchen tickets
- Is used to call out orders for collection
- Helps staff quickly identify orders
Code Types
storekit offers two order code formats:
Alphanumeric (Default)
Random alphanumeric codes like A7X2, K9B4, M3P8.
| Pros | Cons |
|---|
| Short and easy to call out | Codes can repeat |
| No predictable pattern | Some characters sound similar (B/D, M/N) |
| Works well at any volume | |
Numeric Sequence
Sequential numbers like 0001, 0002, 0003.
With numeric codes, you choose a reset policy - when the sequence restarts:
| Reset | Behaviour | Best For |
|---|
| Daily | Resets to 1 each day | High-volume operations, seeing daily order count |
| Weekly | Resets to 1 each week | Operations referencing orders across days |
| Never | Never resets, counts forever | Tracking lifetime order count, guaranteed unique codes |
| Pros | Cons |
|---|
| Easy to call out verbally | Numbers get long over time (with “Never”) |
| Shows order volume at a glance | Predictable pattern |
| Customers find them easy to remember | |
Order Code Prefixes
Add a prefix to your order codes to make them instantly identifiable and easier to reconcile across systems.
Why Use Prefixes?
Distinguish from other platforms
If you receive orders from multiple channels (storekit, Deliveroo, Just Eat, Uber Eats), they may use similar code formats. A prefix makes it immediately clear where an order originated:
SK-A7X2 - storekit orderA7X2 - Could be Deliveroo, Just Eat, etc.
Easier reconciliation
When matching orders across your POS, accounting software, or reporting tools, prefixes help filter and identify storekit orders quickly.
Multi-location identification
For brands with multiple sites, prefixes distinguish which location received the order:
NYC-0042 - New YorkLON-0042 - LondonMAN-0042 - Manchester
Configuring Prefixes
- Go to Store Settings > Operations
- Find Order Code Prefix
- Enter your preferred prefix (e.g., “SK”, “WEB”, or your store code)
- Save changes
The prefix appears before the generated code, typically separated by a hyphen.
Keep prefixes short (2-4 characters) to avoid making codes too long to call out or display.
Configuring Order Codes
- Go to Store Settings > Operations
- Find Order Sequence Policy
- Choose your code type:
- Alphanumeric (default) - random codes
- Numeric - sequential numbers with reset policy (Daily, Weekly, or Never)
- Optionally set a prefix
- Save changes
Multi-Location Considerations
For brands with multiple locations:
- Use prefixes - Add location codes (e.g., “NYC-”, “LON-”) to distinguish orders
- Separate sequences - Each location maintains its own sequence
- Shared format - Keep the same strategy across locations for consistency
Best Practices
- Match your callout method - If you call order numbers verbally, use short codes
- Consider your volume - High volume needs more unique codes
- Avoid ambiguity - Remove characters that sound alike when called out
- Test thoroughly - Place orders and verify codes appear correctly everywhere
- Train staff - Ensure everyone knows how to read and call out codes
Troubleshooting
Duplicate Codes
If you’re seeing the same codes causing confusion:
- Alphanumeric codes can repeat - this is normal. Consider adding a prefix to help distinguish orders.
- Numeric codes with Daily/Weekly reset will repeat after the reset period. Switch to “Never” if you need unique codes.
- Verify timezone settings match your operation (affects when daily/weekly resets occur).
Confusion at Pickup
If customers can’t find their orders:
- Consider adding a prefix to distinguish storekit orders from other platforms
- Train staff on clear verbal callout technique
- Display codes prominently on tickets and screens
