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Discount codes let customers enter a code at checkout to receive a discount. This guide covers creating and managing discount codes.

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Creating a Discount Code

  1. Go to Discounts in the sidebar
  2. Click Add Discount
  3. Enter a discount code (minimum 3 characters, letters and numbers only)
  4. Choose the discount type:
    • Percentage (e.g., 10% off)
    • Fixed amount (e.g., £5 off)
    • Free delivery
  5. Enter the discount value
  6. Configure any restrictions (see below)
  7. Click Save

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Discount Code Rules

  • Minimum 3 characters
  • Letters and numbers only (no spaces or special characters)
  • Case insensitive (SAVE20 = save20)
  • Must be unique

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Restrictions

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Availability

Limit when the discount can be used:
  • Days of week - Only valid on specific days (e.g., weekends)
  • Time range - Only valid during certain hours (e.g., 12pm-3pm for lunch deals)
  • Date range - Valid between specific dates

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Order Requirements

  • Minimum spend - Order must meet a minimum value
  • Order type - Limit to dine-in, takeaway, or delivery

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Usage Limits

  • Total redemptions - Maximum times the code can be used across all customers
  • Per-customer limit - Maximum times each customer can use the code

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Delivery Fee

Choose whether the discount:
  • Applies before or after the delivery fee
  • Includes the delivery fee in percentage calculations

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Managing Discounts

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Viewing Usage

Click on a discount to see:
  • Total redemptions
  • Revenue impact
  • Recent orders using the code

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Editing Discounts

Click the edit icon next to a discount to modify its settings. Changes apply to future orders only.

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Deactivating Discounts

Toggle a discount off to prevent it from being used. The discount remains in your list for reference and can be reactivated later.

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Deleting Discounts

Click Delete to permanently remove a discount. This cannot be undone.

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Tips

  • Use memorable codes - SUMMER20 is better than XYZ123
  • Set expiry dates - Prevent old codes from being used indefinitely
  • Limit redemptions - Protect against excessive use
  • Track performance - Review which discounts drive the most orders
  • Test before sharing - Place a test order to verify the discount works as expected

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Troubleshooting

Check the following:
  1. Is the code active? — The discount must be toggled on in Discounts.
  2. Has it exceeded its usage limit? — Check total redemptions against the configured maximum.
  3. Does the order meet the minimum spend? — The subtotal must reach the required value.
  4. Is the code within its valid date range? — Verify the start and end dates are current.
The code may be targeting specific products or categories only. Check the targeting settings for the discount — if product-level targeting is enabled, the discount only applies to matching items in the cart, not the entire order total.