What You’ll Need
| Requirement | Why |
|---|---|
| storekit+ plan | Scheduling and auto-apply are storekit+ features |
| Scheme dates | The start and end dates provided by the scheme organiser |
| Qualifying products or categories | Which meals or menu sections are covered by the scheme |
| Discount value | The amount or percentage the scheme subsidises (e.g. 100 % off, or a fixed £ amount) |
Step 1 — Create the Discount
- Go to Discounts in the sidebar
- Click Add Discount
- Choose the discount type that matches the scheme:
- Fixed discount — if the scheme covers a set amount (e.g. £15 per meal). See Fixed Discounts.
- Percentage discount — if the scheme covers a percentage (e.g. 100 % off qualifying items). See Percentage Discounts.
- Enter the discount value as specified by the scheme
Step 2 — Schedule the Discount
Set the discount to activate and deactivate automatically so it matches the scheme period exactly.- In the Schedule section, set the start date to the first day of the scheme
- Set the end date to the last day of the scheme
- The discount will only be usable between these dates — no manual toggling needed
Step 3 — Enable Auto-Apply
Turn on auto-apply so customers receive the discount automatically at checkout — they won’t need to enter a code.- Toggle Auto-apply on
- The discount will appear in the customer’s cart as soon as their order meets the conditions
Auto-apply requires storekit+. If you don’t see the toggle, check that your venue is on the storekit+ plan.
Step 4 — Target Qualifying Products
Most schemes only cover specific meals. Use targeting to restrict the discount to the right items.Option A — Target by Category
Best when an entire menu section qualifies (e.g. a “Kids Meals” category).- Under Applies to, select Specific categories
- Choose the categories that contain qualifying items
Option B — Target by Product
Best when only individual items qualify.- Under Applies to, select Specific products
- Search for and select each qualifying product
Step 5 — Review and Save
Before saving, double-check:- Discount type and value match the scheme requirements
- Schedule start and end dates are correct
- Auto-apply is toggled on
- Targeting covers exactly the qualifying products or categories
Optional Settings
Depending on the scheme rules you may also want to configure:| Setting | When to use | Link |
|---|---|---|
| Day / hour restrictions | Scheme only applies on certain days or during certain hours | Limiting Availability |
| Order type restrictions | Scheme only applies to dine-in, takeaway, or delivery | Limiting Availability |
| Minimum spend | Scheme requires a minimum order value | Minimum Spend & Maximum Discount |
| Maximum discount | You want to cap the discount amount per order | Minimum Spend & Maximum Discount |
Troubleshooting
I don't see the Auto-apply toggle
I don't see the Auto-apply toggle
Auto-apply is a storekit+ feature. Confirm your venue is on the storekit+ plan by going to Settings → Subscription. If you need to upgrade, contact your account manager or visit the storekit pricing page.
Discount not applying at checkout
Discount not applying at checkout
Work through this checklist:
- Is the discount toggled on? — Open the discount in Discounts and check it is active.
- Are the schedule dates correct? — The current date must fall between the start and end dates. Dates use your venue’s configured timezone.
- Does the order contain qualifying items? — If targeting is set to specific categories or products, only those items trigger the discount.
- Is another discount already applied? — Only one discount applies per order by default. If a customer has entered a code, the auto-applied scheme discount may not stack.
- Are day/hour restrictions blocking it? — If you added availability limits, make sure the current day and time fall within the allowed window.
Discount applying to the wrong items
Discount applying to the wrong items
Check your targeting settings. If you selected Specific categories, any product added to that category is automatically included — even items added after the discount was created. Switch to Specific products targeting if you need exact control over which items qualify.
Discount still active after the scheme ended
Discount still active after the scheme ended
Verify the end date in the schedule section. If the date is correct, clear your browser cache and refresh. Times are interpreted in your venue’s configured timezone — ensure the end time accounts for this.