When guests pay via Pay at Table, you have multiple ways to confirm payment status. This guide covers how to check if a payment is complete, partial, or pending.
From Your POS
The primary way to check payment status is through your point of sale system:
- Real-time sync - When a guest pays via QR code, the payment appears on your POS immediately
- Bill closes automatically - Once fully paid, the table’s check closes
- Partial payments shown - If guests split the bill, you’ll see each payment as it comes in
Check your POS screen to see:
- Remaining balance on the table
- Individual payments made
- Whether the bill is fully settled
From the storekit Dashboard
For a complete view of all Pay at Table transactions:
- Go to Orders in your dashboard
- Filter by Pay at Table orders
- View payment status for each table
The dashboard shows:
| Status | Meaning |
|---|
| Paid | Bill fully settled |
| Partial | Some items paid, balance remaining |
| Pending | Payment initiated but not completed |
| Failed | Payment attempt unsuccessful |
Payment Notifications
Set up notifications to alert staff when payments are made:
- Go to Settings → Notifications
- Enable Pay at Table alerts
- Choose notification method (dashboard, email, or both)
You’ll receive alerts for:
- Full payment completed
- Partial payment received
- Payment failed
Understanding Payment States
Fully Paid
The entire bill has been settled. The table is ready to be cleared and reset.
Partially Paid
Some guests have paid their portion, but a balance remains. This commonly happens when:
- Guests are splitting the bill
- Someone is paying for specific items only
- A group is paying in rounds
Check the remaining balance on your POS before allowing guests to leave.
Payment Pending
A payment has been initiated but not yet confirmed. This can occur when:
- The guest’s bank requires additional verification
- Network delays are causing slow processing
- The payment is being processed
Wait a few moments - most pending payments resolve within seconds.
Payment Failed
The payment attempt was unsuccessful. Common reasons:
- Insufficient funds
- Card declined
- Network error
The guest will see an error on their phone and can retry with a different payment method.
What To Do If Payment Doesn’t Appear
If a guest claims to have paid but you don’t see it:
- Check your POS - There may be a short delay in syncing
- Ask to see confirmation - Guests receive a confirmation screen after payment
- Check the dashboard - View the transaction in your storekit dashboard
- Verify the table - Ensure they scanned the correct table’s QR code
Never let a guest leave without confirming payment. If in doubt, check the dashboard or ask to see their payment confirmation screen.
Bill Payment Sync Failures
When a guest pays successfully via Pay at Table but the payment fails to sync to your POS, you’ll receive an email notification. This ensures you never miss a payment that needs manual reconciliation.
What the Email Contains
The bill payment failure notification includes:
- Bill details - Bill ID and venue name
- Payment information - Payment ID and transaction details
- Error reason - Specific technical details about why the sync failed
- Reference IDs - Both storekit and POS bill IDs for reconciliation
- Quick actions - Direct link to view the bill in your dashboard
The customer has already paid successfully. The failure is only with syncing the payment to your POS. You may need to manually reconcile this payment in your POS system.
What to Do When You Receive This Email
- Check the error details - The email includes specific information about why the sync failed
- View the bill in dashboard - Click the link in the email to see full payment details
- Manually reconcile in POS - If needed, manually mark the bill as paid in your POS
- Contact support - Our support team is automatically notified and can help resolve recurring issues
Common Sync Failure Reasons
| Reason | What It Means | Action |
|---|
| Connection timeout | Unable to reach POS API | Check POS system is online and connected |
| Authentication error | POS credentials invalid | Verify integration settings |
| Bill not found | Bill doesn’t exist in POS | Check bill was created correctly |
| Payment already recorded | POS already has this payment | No action needed, verify in POS |
Support is automatically notified of all bill payment sync failures and can help resolve persistent issues.
Handling Disputes
If a payment dispute arises:
- Check the transaction in your storekit dashboard
- Note the transaction ID and timestamp
- Contact support with the details
All Pay at Table transactions have a full audit trail for reference.
Tips for Staff
- Check POS regularly - Especially during busy periods
- Confirm before clearing - Always verify payment before resetting a table
- Know the delay - Payments typically appear within 2-3 seconds
- Train on partial payments - Ensure staff understand split bill scenarios
