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Store notices let you communicate important information to customers directly on your store. Use them to share updates, set expectations, or highlight promotions.

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Types of Notice

storekit has two distinct notice areas — make sure you’re editing the right one:
  • Store notices are the configurable banners covered in the rest of this guide — you control the title, body, type, and display location.
  • The Closed store notice is a single message shown to customers when your store is closed or snoozed. Edit it in the Design & Branding settings (see below).

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Editing the Closed Store Notice

The closed store notice is the message customers see when your store is not accepting orders. To update it:
  1. In the dashboard, go to Stores → [your store] → Settings → Design & Branding
  2. Scroll down to the Closed Notice section
  3. Edit the message in the text field
  4. Click Save
Can’t find it? The Closed Notice section is inside Design & Branding settings — scroll down past the logo, colours, and typography options.

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Notice Settings

Each notice has the following options:

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Title (Optional)

A bold heading displayed above the notice body. Keep it short - 5 words or fewer works best.

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Body

The main message content. Supports basic HTML formatting like <b>, <i>, and <a> tags for links. Line breaks are preserved.

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Notice Type

Controls the visual style of the notice:

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Display Locations

Choose where the notice appears:
  • Menu - Shown at the top of the menu page
  • Basket - Displayed in the basket/checkout sidebar
  • Order Status - Visible on the order confirmation page
  • Checkout Popup - Shows as a popup that customers must acknowledge before completing their order
  • Order Email - Included in the order confirmation email sent to the customer (and in the refund confirmation email)
You can enable multiple locations for the same notice, or create different notices for different locations.Emails are the exception: only one notice is included — the first enabled notice with Order Email ticked. Keep it short and plain text — HTML tags are not rendered in emails — and note that it is picked up at send time: emails already sent are not updated, but re-sending the receipt from the order (More actions → Email receipt) uses the notices enabled at that moment.
The modal before checkout is commonly used for allergen notices. See our Allergen Strategy guide for more options.

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Use Cases

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Temporary Closures or Delays

Warn customers about kitchen delays, reduced menus, or temporary closures.
Title: Kitchen Delays
Body: We’re experiencing high demand. Orders may take 15-20 minutes longer than usual.
Type: Warning
Location: Menu, Basket

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Delivery Information

Set expectations about delivery times or areas.
Title: Delivery Notice
Body: We deliver within 3 miles of our restaurant. Orders outside this area will be cancelled.
Type: Info
Location: Menu

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Promotions

Highlight current offers or discounts.
Title: Weekend Special
Body: 20% off all pizzas Friday-Sunday. Use code WEEKEND20 at checkout.
Type: Success
Location: Menu, Basket

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Allergen or Dietary Warnings

Important information customers need before ordering.
Title: Allergen Information
Body: Our kitchen handles nuts, gluten, and dairy. Please contact us directly if you have severe allergies.
Type: Warning
Location: Checkout Popup

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Order Confirmation Details

Useful information after the order is placed.
Title: What’s Next?
Body: You’ll receive a text when your order is ready for collection. Please bring ID for alcohol orders.
Type: Info
Location: Order Status

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Pickup or Collection Instructions in the Confirmation Email

Tell customers where to go and what to bring, in the email they are most likely to check on the way.
Title: Collecting Your Order
Body: Collect from the side entrance on Bridge Street. Show your order number at the counter.
Type: Info
Location: Order Email, Order Status

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Event or Catering Orders

Set expectations for large orders.
Title: Catering Orders
Body: Orders over £200 require 48 hours notice. We’ll call to confirm your order within 2 hours.
Type: Info
Location: Checkout Popup

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Tips

  • Keep it brief - Customers scan, they don’t read essays
  • Use the right type - Yellow for things they need to know, blue for nice-to-know
  • Don’t overdo it - One or two notices maximum, more feels spammy
  • Update regularly - Remove outdated notices promptly
  • Use the modal sparingly - Only for critical information that requires acknowledgement
  • Notice not showing in an email? Check the notice is enabled, has Order Email ticked and that no other notice also has Order Email ticked, then place a fresh test order or re-send the receipt from an existing order