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Store notices are short messages shown to customers on your store — a link to your allergen page above the menu, a delivery reminder in the basket, or a popup customers must accept before checkout.

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Which Notice Are You Editing?

The dashboard has three separate messages that customers can read on the store. Each lives on a different settings page: The rest of this page covers Store Notices. The Closed Notice is covered at the end.

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Adding a Store Notice

1

Open Store Notices

Go to Stores → your store → Settings → Store Notices.
2

Add a notice

Click Add store notice. A new notice card appears with Menu already ticked.
3

Fill in the notice

Complete the fields below. At least one of Title or Text is required.
4

Save

Click Save at the bottom of the page. The dashboard confirms with Store notices updated.
Notices are shown in the order they appear on the page. Drag a notice card to reorder, then click Save.

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Notice Fields

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Display Locations

  • Menu — at the top of the menu page. Hidden while the customer is searching the menu.
  • Basket — at the top of the checkout page, above the customer details.
  • Order Status — on the order confirmation page.
  • Checkout Popup — in a popup before customers can click the checkout button. They must accept the notice before they can proceed. Only the first notice on the page with Checkout Popup ticked is shown.
  • Order Email — in the order confirmation email sent to the customer, and in the refund confirmation email.
Only one notice goes into emails, as with the popup: the first notice on the page with Order Email ticked. Emails already sent are not updated. Re-sending the receipt from the order (More actions → Email receipt) uses the notices ticked at that moment.
Checkout Popup is the usual choice for allergen notices. See Allergen Strategy for more options.

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Removing a Store Notice

Click Delete on the notice card. Saved notices are removed immediately; there is no separate enable or disable toggle for a notice — to stop showing one, delete it.

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Example Notices

Keep notices short — customers scan rather than read — and delete them when they no longer apply. One or two notices per location is plenty.

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Editing the Closed Notice

The Closed Notice is the single message shown at the top of the menu, in red, when your store is set to not accepting orders. See Disable Ordering for how a store is set to stop accepting orders.
  1. Go to Stores → your store → Settings → Design & Branding.
  2. Scroll down to Closed Notice, past the logo, colour and font settings.
  3. Edit the text. The field cannot be left empty.
  4. Click Save.
The Closed Notice has no title, type or location options, and it is not shown in emails. Store notices with Menu ticked stay visible beneath it while the store is closed.

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Troubleshooting

Check the notice has the right location ticked under Show on: and that you clicked Save. On the menu page, notices are hidden while the customer has a search open.
Only the first notice on the page with Order Email ticked is included. Drag that notice to the top and click Save, then place a fresh test order or re-send the receipt from an existing order.
Every notice needs a Title or Text. An empty notice shows Notice title or description is required. — fill it in or click Delete on it.