Enabling the Manager PIN
1
Open Operations
Go to Stores → your store → Settings → Operations and scroll to Manager PIN.
2
Switch the toggle on
Switch on the Manager PIN toggle. The Set PIN window opens.
3
Enter the PIN twice
Type a 4-digit PIN and click Confirm, then type it again under Confirm PIN and click Set PIN. If the two entries differ you see PIN code doesn’t match and can try again.
The dashboard shows Manager PIN set, and a Change PIN button appears under the toggle.
Changing the PIN
Go to Stores → your store → Settings → Operations and click Change PIN under Manager PIN. Enter the Current PIN and click Next, enter the New PIN and click Confirm, then repeat it under Confirm PIN and click Set PIN. The new PIN must be different from the current one. If you have lost the current PIN, contact support — there is no way to reset it from the dashboard.Turning It Off
You cannot switch the Manager PIN off yourself. Clicking the toggle once it is on shows Manager PIN is already enabled, ask support to disable it. Contact support to have it removed.What Staff See When Refunding
When a Manager PIN is set on the store, the Refund window on an order and the refund window on a payment link transaction start with a Manager PIN step: Enter the 4-digit manager PIN to refund this payment. The refund options only appear after a correct PIN. A wrong code shows Sorry, that pin code isn’t correct. The PIN is asked for on every refund; the dashboard does not remember it between refunds or sessions.There is one PIN per store, not one per manager, so the PIN does not identify who authorised a refund. To know which manager was signed in, give each manager their own dashboard login. See Users.