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Documentation Index

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Manager PINs add a security layer to sensitive operations. When enabled, actions like processing refunds or voiding orders require a PIN to complete.

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Setting Up Manager PINs

  1. Go to Store Settings > Users/Security
  2. Enable Manager PINs
  3. Set a unique PIN for each manager
  4. Click Save

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Actions Requiring a PIN

When Manager PINs are enabled, the following actions require PIN entry:
ActionDescription
Processing refundsRefunding an order fully or partially
Voiding ordersCancelling an order after acceptance
Editing completed ordersMaking changes to orders that have been fulfilled

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How It Works

  1. A staff member attempts a protected action (e.g., processing a refund)
  2. A PIN prompt appears
  3. A manager enters their PIN to authorise the action
  4. The action is logged with the authorising manager’s details

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Security Benefits

  • Prevent unauthorised refunds — Only managers with PINs can process refunds
  • Accountability — Each action is tied to a specific manager
  • Audit trail — PIN-authorised actions are logged for review
Each manager should have a unique PIN. This ensures the audit trail accurately reflects who authorised each action.
For managing user roles and permissions, see Users.