Before You Start
Before setting up storekit Payments, make sure you have:- A valid phone number added to your store’s general settings
- Your business registration details (for limited companies)
- Bank account details for payouts
- ID documents for verification (passport or driving licence)
Business Types
storekit Payments supports two business types:Setting Up Your Account
1
Select Your Business Type
Go to Store Settings > Payments and click Set up storekit Payments. Select whether you’re a Business or Sole Trader.
2
Enter Business Details
For Businesses (Limited Companies):
- Enter your registered legal business name
- For UK companies, we’ll look up your details from Companies House automatically
- Enter your legal business name
- Optionally add a “Doing business as” name if you trade under a different name
- Enter your first and last name
- Provide your registered business address
3
Accept Terms
Review and accept the storekit Payments terms of service. You’ll also need to confirm your business doesn’t fall under the restricted services list.
4
Complete Verification
After initial setup, you’ll be redirected to complete the verification process (see below).
Verification Process
To comply with financial regulations, we need to verify your identity and business. The verification requirements depend on your business type.For Sole Traders
For Businesses (Limited Companies)
Beneficial owners are individuals who own or control 25% or more of your business. This includes shareholders, partners, or anyone with significant control. You’ll need to provide their name, date of birth, and address.
Identity Verification
For identity verification, you’ll need to provide:- Photo ID - Passport or driving licence
- Selfie - A photo of yourself holding your ID (in some cases)
Requirements by Country
Verification requirements vary by country. Here’s what you’ll need for key markets:For businesses, you’ll also need to provide details of beneficial owners (25%+ shareholders) and at least one director must complete identity verification.
Bank Account Verification
You’ll need to provide your bank account details for payouts: For UK accounts:- Account holder name
- Sort code
- Account number
- Account holder name
- IBAN
- BIC/SWIFT code
Verification Status
You can check your verification status at any time in Store Settings > Payments. Common statuses include:Processing Payments Before Verification
By default, you must complete verification before you can accept payments. This ensures compliance with financial regulations and protects both you and your customers.Updating Your Details
If your business details change (new address, new bank account, etc.), you can update them in Store Settings > Payments. Some changes may require re-verification.Multiple Stores
If you have multiple stores, you can connect them to the same storekit Payments account if they’re operated by the same legal entity. You only need to complete verification once.If your stores are operated by different legal entities (different companies), you’ll need to set up separate storekit Payments accounts for each.
Troubleshooting
Error when creating payment account
If you see an error when trying to create your storekit Payments account, check the following:- Store address not complete — All address fields including postcode are required. Go to Store Settings > General and ensure your full address is filled in.
- Phone number missing — A valid phone number must be added to your store’s general settings before you can create a payment account.
- Browser cache issue — Try opening an incognito/private browsing window and attempting the setup again.
If the error persists after completing all required fields, contact support with your store name and the exact error message so we can investigate further.
Verification stuck or rejected
If your verification is taking longer than expected or has been rejected:- Check that your ID document is not expired
- Ensure the name on your ID matches the name you entered during setup exactly
- Re-upload documents if the photos are blurry or partially obscured
- Allow up to 48 hours for manual review in cases where automatic verification cannot be completed
If your verification has been stuck in “Pending” for more than 48 hours, contact support with your store name and we’ll check the status with our payment provider.
Can’t connect pay-in account
If you’re unable to connect your bank account for payouts:- Ensure you’ve completed the KYC (identity) verification step first — bank account connection is only available after verification
- Double-check that your bank account details are correct (sort code and account number for UK, or IBAN for European accounts)
- If you see a generic error, try logging out of your storekit dashboard and logging back in, then retry the connection
Bank Account Rejected
If your bank account is rejected:- Verify the account details are correct
- Ensure the account is in the name of the business or individual
- Check the account accepts incoming payments