Availability & Snoozing

Control when products, categories, and your entire store are available for ordering.

​

Unavailable Product Options

By default, an unavailable product still appears on your ordering page — greyed out, not tappable, with Currently sold out in place of its description. If you want unavailable items taken off the menu completely instead, change Unavailable Product Options. This is a per-menu setting. It is not set per product and not set per store, so it changes how every unavailable item on that menu is displayed.

​

What the customer sees

Hide applies whether the item is unavailable permanently or temporarily: the Available toggle off, snoozed, an Available After date in the future, or Track Inventory stock at zero. A snoozed item disappears while the snooze runs and comes back when it ends. The one exception is Availability by Day: items unavailable only because of the day of the week always show greyed out, even on Hide.

​

POS-synced menus

Unavailable Product Options is a storekit display setting and works the same way on a menu synced from a POS or menu platform — set it in Menu Settings as above. What differs is where availability comes from: on a POS-managed menu (Deliverect, Toast, Zonal, Stream, Lightspeed K-Series, 3S POS) the items and their availability are driven by the POS, so to make an item unavailable you mark it unavailable or out of stock there and let it sync. See POS Menu Sync.

​

Product Availability

​

Toggle Available

Each product has an Available toggle in the menu builder. When off, the product cannot be ordered. Whether it then disappears from your ordering page or stays visible but greyed out depends on Unavailable Product Options for that menu — by default it stays visible and greyed out. Use this for:

• Permanently discontinued items
• Seasonal items out of season
• Items you’re not ready to sell yet

​

Snoozing Products

Snoozing temporarily hides a product for a set period. Unlike toggling availability, snoozing automatically restores the product when the snooze period ends. To snooze a product:

1. Click the eye icon next to the product in your menu
2. Select a duration:
   • 15 minutes
   • 1 hour
   • 2 hours
   • 6 hours
   • Tomorrow 8AM
   • Indefinitely
3. Or pick a specific date/time
4. Click Snooze

Snoozed products show an indicator in the menu builder. Click Unsnooze to restore availability immediately.

​

Snooze Reporting

All snooze events are automatically logged and available in the Reports section. The snooze report shows:

• Total number of snoozes in the selected period
• Total time items were snoozed
• Average snooze duration
• Daily breakdown of snooze activity
• Individual snooze events with:
  • Venue and menu item details
  • User who initiated the snooze (for manual snoozes)
  • Source (manual, Deliverect, Lightspeed, Zonal)
  • Start and end times
  • How the snooze ended (manual, expired, or replaced)

Filter the report by:

• Date range
• Venue
• Snooze source (manual vs. automatic)

This helps identify:

• Frequently out-of-stock items
• Peak snooze times
• Items that may need inventory adjustments
• Integration-triggered snoozes from your POS

​

Available After

Schedule when a product becomes orderable using Available After. Until the specified date and time the product cannot be ordered — greyed out, or removed from the menu if the menu is set to Hide (see Unavailable Product Options). Use this for:

• Launching new items at a specific time
• Preparing seasonal menus in advance
• Coordinating with marketing campaigns

​

Inventory Tracking

Enable Track Inventory to set stock levels. When inventory reaches zero, the product automatically shows as unavailable.

1. Toggle Track Inventory on
2. Enter the current stock count
3. Stock decreases with each order

Use for:

• Daily specials with limited quantities
• Items with supply constraints
• Flash sales with limited stock

​

Availability by Day

Set which days of the week a product is available. Useful for:

• Weekend brunch items
• Weekday lunch specials
• Items requiring advance preparation

Select the days when the product should be available. On other days it cannot be ordered: it shows greyed out as Currently sold out, regardless of the menu’s Unavailable Product Options setting.

​

Store Snoozing

Temporarily disable ordering for your entire store:

1. Click the snooze icon in the store header
2. Select a duration:
   • 5 minutes
   • 10 minutes
   • 30 minutes
   • 1 hour
   • 2 hours
   • 12 hours
3. Or pick a specific date
4. Select a reason for disabling orders
5. Click Disable orders

Your store shows as closed to customers until the snooze period ends or you manually re-enable it. To re-enable early:

1. Click the snooze icon again
2. Click Enable orders

​

Snooze Reasons

When snoozing your store, select a reason:

• Too busy
• Technical issue
• Staff shortage
• Emergency
• Other

This helps track why your store was unavailable.

​

Modifier Option Availability

Modifier options have an In Stock toggle. When off, the option cannot be selected but remains configured — it stays visible and greyed out, or is removed from the modifier group if the menu is set to Hide (see Unavailable Product Options). Use for temporarily unavailable toppings, sizes, or add-ons without deleting them.

​

A Product Shows as Sold Out After You Made Its Options Unavailable

A required modifier group (minimum of 1 or more) with no available options takes the whole product out of use, not just the group — and that includes required nested modifier groups, which belong to the product even though customers only see them after picking the parent option. So turning In Stock off for every option of a required nested group affects every product using that group: on Hide those products show as Currently sold out, and on Disable (the default) they still look orderable but cannot be added to the basket. For the full behaviour, how to trace it in the dashboard, and what to change on a POS-managed menu, see Why a product shows as sold out when its modifiers are unavailable.

​

Summary