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Control when products, categories, and your entire store are available for ordering.

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Pause Items During Service

Use Availability for quick changes on a phone, iPad or desktop. It shows item and category snoozes, return times, stock limits and availability schedules without the menu-editing table.
1

Open Availability

Go to Menus, click Edit on your menu, then tap Availability in the header. Tap Edit menu to return to pricing, modifiers and menu organisation.
2

Find the item

Use Find an item or category to search by name. The fixed filters are All and Snoozed (with a count). Snoozed includes timed snoozes and items unavailable until restored, not items that are only out of stock or outside their schedule. Use All categories to narrow the list to a category.
3

Choose a return time

Tap Snooze beside an item. The fixed quick durations are 15 min, 30 min, 60 min and 120 min; tapping one saves the item snooze. For a different duration, open Choose a return time, enter a future date and time in the store’s timezone, then tap Snooze until this time.For an item with no automatic return, tap Until I restore it instead. On a Toast-synced menu, use a timed snooze: the next Toast sync resets Until I restore it. See Toast Stock & Availability.
4

Check the result

A confirmation appears after the change is saved. Timed snoozes show their return time beside the item. Undo is available for 10 seconds after a successful change.
An item used in other menus is paused there too. Pausing a category affects that category; it does not pause the same items in other categories.

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Pause or Restore a Category

Tap Snooze category, select one of the same four quick durations, then tap Confirm category snooze. The confirmation shows the full category item count, even if your search only shows one item. You can also use Choose a return time and Snooze until this time for a category. Categories always have a return time; Until I restore it is only available for items. To bring a category back early, tap Restore category, check the scope, then confirm with Restore category. Individual item snoozes, stock limits and availability schedules stay unchanged. To extend a category snooze without restoring it first, tap Change beside the category and choose a new return time.

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Bring an Item Back Early

Tap Restore beside an item to remove its timed snooze or switch its manual availability back on. If it has both restrictions, remove the timed snooze first, then tap Restore again for manual availability. Change lets you replace a timed item snooze with a new return time. Restoring does not add stock or override a category snooze, availability days, menu hours or required modifier availability. Check the remaining reasons shown beside the item. For tracked stock, Edit stock opens the existing product editor; update its inventory there. In Availability, Deliverect-managed items show Managed in Deliverect and have no local item snooze or restore actions; you can still snooze or restore a whole category there. For an individual item, make the lasting change in Deliverect, or tap Edit menu to use the local Unsnooze and availability controls. A later Deliverect publication can re-import Deliverect’s availability. Other POS syncs may also update availability; see POS Menu Sync.

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Unavailable Product Options

By default, an unavailable product still appears on your ordering page — greyed out, not tappable, with Currently sold out in place of its description. If you want unavailable items taken off the menu completely instead, change Unavailable Product Options. This is a per-menu setting. It is not set per product and not set per store, so it changes how every unavailable item on that menu is displayed.
1

Open the menu

Go to Menus in the left-hand navigation and click Edit on the menu.
2

Open Menu Settings

If you’re in Availability, tap Edit menu first. Click Settings in the menu builder header. The Menu Settings panel slides in from the right.
3

Choose how unavailable items display

Under Unavailable Product Options, pick one of the two options:
  • Disable — Visible but greyed out. This is the default.
  • Hide — Completely removed.
4

Save

Click Save changes. A Menu Settings saved confirmation appears.

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What the customer sees

Hide applies whether the item is unavailable permanently or temporarily: the Available toggle off, snoozed, an Available After date in the future, or Track Inventory stock at zero. A snoozed item disappears while the snooze runs and comes back when it ends. The one exception is Availability by Day: items unavailable only because of the day of the week always show greyed out, even on Hide.
Hide removes products and modifier options, not categories. A category whose items are all unavailable still appears on the ordering page, with nothing under it. If you want the whole section gone, use the category’s own availability settings — see Categories.
On Hide, unavailable options are taken out of their modifier group. If that empties a required group (minimum of 1 or more), the product cannot be ordered: it stays in its category but shows greyed out as Currently sold out, even though its own Available toggle is still on. See Why a product shows as sold out when its modifiers are unavailable.

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POS-synced menus

Unavailable Product Options is a storekit display setting and works the same way on a menu synced from a POS or menu platform — set it in Menu Settings as above. What differs is where availability comes from: on a POS-managed menu (Deliverect, Toast, Zonal, Stream, Lightspeed K-Series, 3S POS) the items and their availability are driven by the POS, so to make an item unavailable you mark it unavailable or out of stock there and let it sync. See POS Menu Sync. For what a Toast sync resets and what it keeps, see Toast Stock & Availability.

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Product Availability

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Toggle Available

Each product has an Available toggle in the menu builder. When off, the product cannot be ordered. Whether it then disappears from your ordering page or stays visible but greyed out depends on Unavailable Product Options for that menu — by default it stays visible and greyed out. Use this for:
  • Permanently discontinued items
  • Seasonal items out of season
  • Items you’re not ready to sell yet

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Snoozing Products

Snoozing temporarily makes a product unavailable for a set period. When the snooze ends, that restriction is removed; stock limits and other availability settings still apply. Whether the product disappears or stays greyed out depends on Unavailable Product Options. For touch-friendly controls, use Availability. In the full menu-editing view, the existing snooze controls remain available:
  1. Click the eye icon next to the product in your menu
  2. Select a duration:
    • 15 minutes
    • 1 hour
    • 2 hours
    • 6 hours
    • Tomorrow 8AM
    • Indefinitely
  3. Or pick a specific date/time
  4. Click Snooze
Snoozed products show an indicator in the menu builder. Click Unsnooze to restore availability immediately.
Use snoozing when you’ve run out of an item temporarily. It’s faster than editing the product and remembering to turn it back on later.

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Snooze Reporting

All snooze events are automatically logged and available in the Reports section. The snooze report shows:
  • Total number of snoozes in the selected period
  • Total time items were snoozed
  • Average snooze duration
  • Daily breakdown of snooze activity
  • Individual snooze events with:
    • Venue and menu item details
    • User who initiated the snooze (for manual snoozes)
    • Source (manual, Deliverect, Lightspeed, Zonal)
    • Start and end times
    • How the snooze ended (manual, expired, or replaced)
Filter the report by:
  • Date range
  • Venue
  • Snooze source (manual vs. automatic)
This helps identify:
  • Frequently out-of-stock items
  • Peak snooze times
  • Items that may need inventory adjustments
  • Integration-triggered snoozes from your POS

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Available After

Schedule when a product becomes orderable using Available After. Until the specified date and time the product cannot be ordered — greyed out, or removed from the menu if the menu is set to Hide (see Unavailable Product Options). Use this for:
  • Launching new items at a specific time
  • Preparing seasonal menus in advance
  • Coordinating with marketing campaigns

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Inventory Tracking

Enable Track Inventory to set stock levels. When inventory reaches zero, the product automatically shows as unavailable.
  1. Toggle Track Inventory on
  2. Enter the current stock count
  3. Stock decreases with each order
Use for:
  • Daily specials with limited quantities
  • Items with supply constraints
  • Flash sales with limited stock

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Availability by Day

Beta feature - This feature is currently in beta. If you’d like to use it, please ask us on live chat.
Set which days of the week a product is available. Useful for:
  • Weekend brunch items
  • Weekday lunch specials
  • Items requiring advance preparation
Select the days when the product should be available. On other days it cannot be ordered: it shows greyed out as Currently sold out, regardless of the menu’s Unavailable Product Options setting.

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Store Snoozing

Temporarily disable ordering for your entire store:
  1. Click the snooze icon in the store header
  2. Select a duration:
    • 5 minutes
    • 10 minutes
    • 30 minutes
    • 1 hour
    • 2 hours
    • 12 hours
  3. Or pick a specific date
  4. Select a reason for disabling orders
  5. Click Disable orders
Your store shows as closed to customers until the snooze period ends or you manually re-enable it.
Store snoozing affects all order types. Customers cannot place any orders while the store is snoozed, unless pre-orders during snooze is enabled in your pre-order settings.
To re-enable early:
  1. Click the snooze icon again
  2. Click Enable orders

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Snooze Reasons

When snoozing your store, select a reason:
  • Too busy
  • Technical issue
  • Staff shortage
  • Emergency
  • Other
This helps track why your store was unavailable.

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Modifier Option Availability

Modifier options have an In Stock toggle. When off, the option cannot be selected but remains configured — it stays visible and greyed out, or is removed from the modifier group if the menu is set to Hide (see Unavailable Product Options). Use for temporarily unavailable toppings, sizes, or add-ons without deleting them.

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A Product Shows as Sold Out After You Made Its Options Unavailable

A required modifier group (minimum of 1 or more) with no available options takes the whole product out of use, not just the group — and that includes required nested modifier groups, which belong to the product even though customers only see them after picking the parent option. So turning In Stock off for every option of a required nested group affects every product using that group: on Hide those products show as Currently sold out, and on Disable (the default) they still look orderable but cannot be added to the basket. For the full behaviour, how to trace it in the dashboard, and what to change on a POS-managed menu, see Why a product shows as sold out when its modifiers are unavailable.

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Summary

For category availability options (Available After, Category Hours), see Categories.