POS Menu Sync

If you use a POS system or menu management platform, you can sync your menu to storekit instead of building it manually. How syncing works depends on your integration.

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Sync Types

Different integrations use different sync methods:

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Push Integrations

With push integrations, menu changes sync automatically whenever you update your menu in the source system.

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Deliverect

Deliverect pushes your menu to storekit automatically when changes are published. No action is required on your part.

1. Make menu changes in Deliverect
2. Publish the menu in Deliverect
3. Changes appear in storekit in 10-30 seconds

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Stream

Stream pushes menu data to storekit automatically. Menu updates sync when published in the Stream platform.

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Pull Integrations

With pull integrations, you trigger menu syncs from the storekit dashboard or set up automated schedules.

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Manual Sync

To manually sync your menu:

1. Go to Menu in the storekit dashboard
2. Click Sync Menu (or the sync icon)
3. Wait for the sync to complete

The sync fetches the latest menu data from your POS and updates storekit accordingly.

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Automated Sync Schedules

For pull integrations, you can set up automated sync schedules to keep your menu up to date without manual intervention. Supported integrations:

• Zonal (Aztec)
• Lightspeed K-Series
• Syrve

To set up a sync schedule:

1. Go to Store Settings > Integrations
2. Find your POS integration
3. Click Add Sync Schedule
4. Choose frequency (e.g., daily at 6am, hourly)
5. Save the schedule

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Zonal Lightweight Sync

Zonal supports a “lightweight” sync option that only updates prices and availability without re-syncing the entire menu structure. This is faster and useful for frequent price updates.

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Manual Linking Integrations

Some integrations require you to create products in storekit and manually link them to your POS using product IDs (PLUs).

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TISSL

1. Create your menu in storekit
2. For each product, enter the TISSL PLU in the product settings
3. Orders will include the PLU for TISSL to recognise the item

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Comtrex

1. Create your menu in storekit
2. Link products using the Comtrex product ID
3. Orders are sent with the correct IDs for Comtrex processing

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Centegra

1. Create your menu in storekit
2. Link products using the Centegra product ID
3. Orders are sent with the correct IDs for Centegra processing

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What Syncs

Depending on your integration, menu sync includes:

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After Syncing

After a menu sync:

• Review the imported menu for accuracy
• Add images if not included from the POS
• Check modifier pricing and rules
• Set up any storekit-specific features (promotional pricing, deposits, etc.)

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Troubleshooting

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Sync Not Starting

• Check your POS credentials are valid
• Verify the integration is connected in Store Settings
• Ensure you have menu data in your POS system

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Missing Products

• Confirm products are published/active in your POS
• Check the product is assigned to a category
• Some integrations only sync specific menu types

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Incorrect Prices

• Verify prices in your POS system
• Check for tax-inclusive vs tax-exclusive settings
• Re-sync after making price changes in the POS

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Deleted Items Keep Reappearing After a Sync

For pull integrations (Lightspeed K-Series, Zonal, Syrve, PointOne), your POS menu is the source of truth. Each sync rebuilds the storekit menu from the linked POS menu, so deleting an item in storekit alone does not remove it — if the item still exists on the linked POS menu, the next sync re-adds it. To remove an item permanently:

1. Remove or unpublish the item from the specific POS menu the store is linked to (see below) — not just from storekit
2. Make sure the item is off that exact menu, not only from another menu in your POS
3. Re-sync from storekit

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The Wrong Items Are Syncing / a Store Shows Items From Another Menu

Each storekit store is linked to one specific POS menu. If you have multiple POS menus and multiple stores, edits only affect the store linked to the POS menu you changed — editing a different POS menu has no effect on the store you’re looking at.

• Confirm which POS menu the store is linked to, and make your changes on that menu
• For Lightspeed K-Series, the linked menu is set in Store Settings > Integrations under the Lightspeed integration, via the Lightspeed Menu selector (Stores → [your store] → Settings → Integrations)
• Other pull integrations expose the linked menu in the same integration settings

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An Item Shows Under the Wrong Name or Category

POS items can have both a button name (the label shown on the POS/till button) and a separate display name (in Lightspeed, the “friendly display name”). storekit shows the display name when one is set, and falls back to the button name otherwise — so what customers see in storekit can differ from the button label in your POS.

• If an item’s name looks wrong, check the item’s display name in the POS
• Where an item appears in storekit is controlled by the category it is assigned to in the POS menu. If an item shows in an unexpected category, check its category assignment in the POS

For further assistance, contact support.