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You can temporarily stop your store from accepting new orders without changing your opening hours. This is useful when you need to pause operations quickly.

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How to Pause Ordering

From your store dashboard, toggle off ordering or use the pause button. Your store will immediately stop accepting new orders. When ordering is paused, customers visiting your store see a message indicating that the store is not currently accepting orders.

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When to Use

Temporarily disabling ordering is useful for:
  • Unexpected rush — kitchen is overwhelmed and needs to catch up
  • Staff shortage — not enough team members to handle incoming orders
  • Kitchen issues — equipment problems or supply disruption
  • Special events — private functions or maintenance periods

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Resuming Orders

When you’re ready to start accepting orders again, toggle ordering back on from your dashboard. Orders will resume immediately.
For planned closures such as holidays or renovations, adjust your opening hours instead. This gives customers visibility into when you’ll be available again.