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Control checkout eligibility by setting minimum spend, maximum spend, and quantity requirements. These limits help manage kitchen capacity, ensure order profitability, and prevent abuse.

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Monetary Limits

Set minimum and maximum order values for each fulfilment method on the Order limits card at Stores → your store → Settings → Operations. The card has a Minimum and a Maximum column, with one row per fulfilment method.
Which rows you see depends on how the store takes orders. Order-and-pay stores show a single In-store orders row; every other store shows Delivery orders and Pickup orders.

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Minimum Order Value

Require customers to spend a minimum amount before checkout. If their basket is below the minimum, they see a message showing how much more they need to spend. Use cases:
  • Ensure orders are profitable after payment processing fees
  • Cover fixed costs like packaging
  • Encourage larger orders
Delivery zones can override the store-wide minimum delivery amount. Use this to require higher minimums for distant deliveries where costs are higher.

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Maximum Order Value

Cap the maximum order value to prevent unusually large orders that may be fraudulent or exceed your capacity. Use cases:
  • Fraud prevention for high-value orders
  • Kitchen capacity management
  • Directing large orders to catering flow

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Configuring Monetary Limits

  1. Go to Stores → your store → Settings → Operations
  2. Find the Order limits card and turn on Limit order values
  3. Enter the Minimum and Maximum amounts for each row. Leave a value at 0 for no limit
  4. Click Save
The limits apply to the basket subtotal (before delivery fees, tips, and service charges).
Use Tags excluded from minimum spend on the same card to stop items carrying a given tag counting towards the minimum order value — useful when you don’t want a bottle of water or a bag of crisps to get a customer over the line.

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Quantity Limits

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Minimum Items

Minimum items on the Order limits card requires a minimum number of items in the basket before checkout. It is the only item control on the card, it applies to every fulfilment method, and it is checked before the monetary limits. This is useful for:
  • Catering orders that require volume
  • Bundle or meal deal enforcement
  • Preventing single-item orders during busy periods

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Maximum Items

There is no maximum-items-per-order setting in the dashboard. Order limits has Minimum items and nothing that caps the number of items in a single order — to stop unusually large orders, use the Maximum order value instead. The closest control is slot-level throttling for pre-orders, at Stores → your store → Settings → Pre-Orders → the Pickup or Delivery tab → Advanced: slot-level throttling, which caps a time slot at a number of total items. It is not a per-order cap:
  • It counts every order already in the slot, not one basket.
  • The first order into an empty slot always goes through, however large it is. Only orders after that one are checked.
So a customer can always place a single order of any size, and the cap cannot be used to enforce a per-order item limit. See Why are some timeslots missing? for a worked example.

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How Limits Are Displayed

When a customer’s basket doesn’t meet the requirements, the checkout button is replaced with the reason and disabled until the basket qualifies:
  • Below minimum spend — “Please spend at least £15.00”. The basket goal bar can also show “Spend £4.50 more to reach the minimum order”
  • Above maximum spend — “Please spend less than £150.00”
  • Below minimum items — “Minimum 3 items required”

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Per-Fulfillment Limits

Different fulfillment methods can have different limits: This allows you to:
  • Make pickup attractive with no minimum
  • Cover delivery costs with a higher delivery minimum
  • Set high minimums for catering to ensure order size

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Zone-Specific Minimums

For delivery, you can set a different minimum order value per delivery zone with Minimum spend required and Minimum spend amount on the zone:
  • Zone 1 (0-2 miles) - £10 minimum
  • Zone 2 (2-4 miles) - £15 minimum
  • Zone 3 (4-6 miles) - £20 minimum
Zone-specific minimums override the store-wide delivery minimum when the customer’s address falls within that zone.

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Best Practices

  1. Start lower - You can always increase minimums; reducing them is easier for customers to accept
  2. Consider your costs - Factor in payment fees, packaging, and labour when setting minimums
  3. Match delivery effort - Higher minimums for distant deliveries offset driver costs
  4. Communicate clearly - Customers see exactly how much more they need to spend
  5. Test the experience - Place test orders at various basket values to verify messaging