Skip to main content
A print name is a second name for a product or modifier option that only the kitchen sees. Customers keep seeing the normal Name on your ordering page; kitchen tickets sent through Direct Printing use the print name instead. Use it for abbreviations (“SFC Burger”), internal codes (“BB1”) or station hints (“MARG [OVEN]”).

​
Setting a Print Name on a Product

The print name is not a separate field in the product editor. It lives behind the Name field.
1

Open the product

Go to Menus → Edit on the menu, then click the product to open its editor on the Details tab.
2

Switch the Name field to the printer override

The Name field has two icon buttons on its right: a printer and an eye. Click the printer. The label changes to Name (Printer override) and the field shows the placeholder Printer override name. The printer icon is green when a print name is already set.
3

Enter the kitchen name and save

Type the name the kitchen should read, then click Save changes. Click the eye icon to switch back to the customer-facing name at any time — both values are kept.
Leave the override empty and tickets print the normal Name.
Place a test order and print it: the ticket shows the print name, and the order on your ordering page still shows the customer-facing name.

​
Setting a Print Name on a Modifier Option

Modifier options have the same control. Open the product, go to Modifiers and open the group. In the Option column, each option’s name field has the same printer and eye icons: click the printer, type the override, then click Save Modifiers. Clicking an option’s price or POS ID opens the option in its own panel, which has the same Name field and toggle and a Save changes button. There is no print name for a modifier group heading in the dashboard. The group’s Name is what prints above its options.

​
Editing Print Names in Bulk

  • Grid View (Menus → Edit → More actions → Grid View) has a Printer Name column. It is hidden by default: open the Columns panel on the right of the grid and tick Printer Name to show it, then edit cells directly. See Bulk-Editing a Menu in Grid View.
  • Export CSV on the menu includes a Product Printer Name column, so you can review every print name in a spreadsheet.

​
Where the Print Name Is Used

Customers never see the print name on your ordering page; it always shows Name.

​
Tips

  • Keep it short. Tickets are narrow; 15–20 characters reads at a glance.
  • Use the same abbreviation pattern across the menu (“GF Bun”, “GF Base”) so staff learn it once.
  • Print a test ticket after a batch of changes before service.